×

Focused retrieval of selected data in a call center environment

  • US 8,068,603 B2
  • Filed: 05/21/2010
  • Issued: 11/29/2011
  • Est. Priority Date: 09/07/2005
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method comprising:

  • establishing a connection with a customer;

    enabling searching, via a graphical user interface, for one or more accounts or business agreements based on information received from the customer;

    selecting one or more accounts or business agreements from a displayed listing of search results;

    enabling searching, via the same graphical user interface, for one or more premises, wherein the one or more premises are not associated with the one or more selected accounts or business agreements;

    selecting one or more premises to be associated with the one or more selected accounts or business agreements; and

    assigning the one or more premises to the one or more selected accounts or business agreements.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×