Rapid knowledge transfer among workers

• US 8,069,134 B2
• Filed: 10/01/2010
• Issued: 11/29/2011
• Est. Priority Date: 07/29/2003
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Swaminathan, Kishore, Nebolsky, Charles
• Primary Examiner(s): HOLMES, MICHAEL B
• Application Number:
  US12/896,556
• Publication Number:
  US 20110022436A1
• Time in Patent Office: 424 Days
• Field of Search: 706/60
• US Class Current: 706/60
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Claims

1. A method which uses a processor operating in conjunction with a display device to initiate an engagement to transfer knowledge from first workers to second workers, the method comprising:

presenting one or more on-line forms to a user involved in the engagement;

receiving, from the user entering information in the on-line forms, information about the knowledge transfer; and

using the user-provided information, creating a set of web pages accessible by respective first workers and respective second workers for conducting the transfer of the knowledge from the respective first workers to the respective second workers.

2. The method of claim 1 further comprising:

based on information received from the user, establishing a set of tasks to be completed for conducting the transfer of the knowledge.

3. The method of claim 1 further comprising:

based on the provided additional information, identifying a set of applications to be transitioned from a first worker to a second worker,

and wherein creating the set of web pages comprises creating a respective web page for each application to be transitioned, the respective web page being accessible by the first worker and the second worker during the transfer of the knowledge.

4. The method of claim 1 further comprising retrieving checklists of typical tasks that need to be accomplished by knowledge transfer engagements.

5. The method of claim 4 further comprising retrieving standard time frames for the completion of each task.

6. An engagement home page running in conjunction with a browser program on a processor to produce a visual display on a display device, the engagement home page to be provided to a user of a knowledge transfer system employed in an engagement for transferring knowledge from expert workers to apprentice workers, the knowledge including one or more applications associated with the engagement home page, the engagement home page comprising:

a navigation area including clickable links to navigate the browser program to information stored in a repository containing information about the knowledge to be transferred;

an application links area including clickable links to navigate the browser program to information about particular application of the one or more applications involved in the engagement; and

a task field including a list of tasks to be completed, each task on the list of tasks including information identifying a particular application to which the task is related.

7. The engagement home page of claim 6 wherein the task field comprises for each particular task on the list of tasks status information and priority information providing additional information about the particular task.

8. The engagement home page of claim 7 wherein the task status information comprises an indication of percent completion.

9. The engagement home page of claim 6 wherein the task field comprises for each particular task on the list of tasks a task due date.

10. The engagement home page of claim 6 wherein the application links area comprises clickable links to groups of related links involved in the engagement.

11. A knowledge transfer wizard system to define a knowledge transfer arrangement for transferring knowledge from expert workers at a first location to apprentice workers at a second location, the knowledge transfer wizard system comprising:

a plurality of web pages to receive information about knowledge and tasks to be transferred, including;

computer applications to be transferred from the expert workers to the apprentice workers,

identification information for the expert workers,

identification information for the apprentice workers, and

information about the computer applications to be transferred;

wherein the plurality of web pages is stored in a memory system after the information about the knowledge and the tasks is received.

12. The knowledge transfer wizard system of claim 11 wherein the plurality of web pages comprises form-driven web pages accessible using a browser on a user computer and arranged to lead a user through a process of creating an online transfer plan.

13. The knowledge transfer wizard system of claim 11 wherein at least some web pages of the plurality of web pages are configured to access previously stored data in knowledge transfer templates.

14. The knowledge transfer wizard system of claim 13 wherein the at least some web pages comprise data or instructions defining tasks and information for input into the knowledge transfer wizard system.

15. The knowledge transfer wizard system of claim 14 wherein the at least some web pages are configured to access knowledge transfer templates relating to one or more of:

business processes,

organizational structure, and

project management.

16. The knowledge transfer wizard system of claim 11 further comprising:

a server accessible over a network by a user computer, the server serving the plurality of web pages to instantiate the knowledge transfer wizard system.

17. The knowledge transfer wizard system of claim 16 wherein the server comprises a processor and a memory, the processor operative to present a query or a series of queries to a know-how expert operating the user computer and to store answers to the query or series in the memory of the server.

18. A knowledge transfer system comprising:

a memory storing information necessary for accomplishing transfer of knowledge from expert workers to apprentice workers; and

a processor operative in conjunction with stored data and instructions to create role-specific portals for the expert workers and the apprentice workers, the processor further operative to store in the memory, accessible through the role-specific portals, data defining the role specific portals and to provide access to collaboration tools by the expert workers and the apprentice workers for the transfer of the knowledge.

19. The knowledge transfer system of claim 18 wherein the processor is further operative to

present to a transition administrator data defining on-line forms which are arranged to receive information about applications to be transferred and workers having the knowledge and workers to receive the knowledge;

and

store in the memory data entered by the transition administrator using the on-line forms.

20. The knowledge transfer system of claim 19 wherein the processor is further operative to

open an initial web page on a web browser of the transition administrator, the web page including prompts and data entry fields;

in response to data in the data entry fields of the web page, open subsequent pages on the web browser; and

on the subsequent pages, provide prompts specific to an application or a user defined by the data received at the initial web page.

21. The knowledge transfer system of claim 18 wherein the processor is further operative to

store in the memory data related to tracking and monitoring progress of the knowledge transfer among workers;

and

store in the memory information about completion of the knowledge transfer.