User interface for a complex order processing system

• US 8,073,742 B2
• Filed: 10/02/2008
• Issued: 12/06/2011
• Est. Priority Date: 03/31/2000
• Status: Expired due to Term

• Current Assignee: Siebel Systems Inc. (Oracle Corporation)
• Original Assignee: Siebel Systems Inc. (Oracle Corporation)
• Inventors: Caballero, Richard Joseph, Lewis, Mark David, Sandrea, Carlos Alejandro
• Primary Examiner(s): Shah, Amee A
• Application Number:
  US12/244,588
• Publication Number:
  US 20090043673A1
• Time in Patent Office: 1,160 Days
• Field of Search: 705/1, 705/26, 705/27, 705/26.1, 705/27.1
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

A method is disclosed. The method includes detecting a request to change a selected order. The selected order has been submitted for provisioning. The method further includes incorporating a change in the selected order and re-submitting the selected order for provisioning. The method also includes synchronizing the re-submitted order in an external provisioning system. The synchronizing includes overriding the order that had been previously submitted for provisioning.

Claims

1. A method comprising:

detecting, by a processor, a request to change a complex order, wherein

the complex order has been submitted for provisioning,

the complex order comprises a list of orders associated with a selected account,

the list of orders identifies a plurality of orders,

fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders, and

one or more relationships exist between two or more orders of the plurality of orders;

generating the list of orders, wherein the list of orders comprises orders submitted for the provisioning;

incorporating a change in the complex order;

creating a re-submitted complex order by re-submitting the complex order for the provisioning; and

synchronizing, by the processor, the re-submitted complex order with an external provisioning system, wherein

the synchronizing comprises overriding the complex order, and

the complex order had been previously submitted for the provisioning.

2. The method of claim 1, further comprising:

generating a list of accounts;

identifying a selected account by detecting selection of one of the accounts listed in the list of accounts; and

identifying the complex order by detecting selection of one of the orders that has been submitted for provisioning.

3. The method of claim 2, further comprising:

generating a list of items comprising the complex order;

determining whether each item in the list of items has been delivered;

identifying a selected item by detecting selection of one of the items; and

allowing a user to reconfigure the selected item if the selected item has not been delivered.

4. The method of claim 2, further comprising:

generating a list of quotes associated with the selected account;

identifying a selected quote by detecting selection of one of the quotes;

detecting a request to change the selected quote; and

incorporating the change in the quote.

5. The method of claim 2, further comprising:

generating a list of assets associated with the selected account;

identifying a selected asset by detecting selection of one of the list of assets;

detecting a request to change the selected asset; and

incorporating the change to the selected asset in a quote.

6. The method of claim 5, wherein the change comprises disconnecting the selected asset.

7. The method of claim 5, further comprising:

generating a list of items comprising the selected asset;

detecting selection of one of the items; and

allowing a user to reconfigure the selected item.

8. The method of claim 7, further comprising:

ungrouping the selected item with a quantity of more than one to a corresponding multiple of items; and

allowing the user to reconfigure each item of the multiple of items individually.

9. The method of claim 7, further comprising:

generating a list of quotes associated with the selected account;

detecting selection of one of the quotes;

detecting selection of an option to update potential revenue based on the price of items in the selected quote.

10. The method of claim 2, further comprising:

detecting selection of an option to create a quote for a new asset, wherein the quote is associated with the selected account;

generating a list of assets comprising products and services available;

detecting selection of an asset;

invoking a product configurator to allow the user to configure the asset.

11. The method of claim 2, wherein the change comprises transferring the asset, the method further comprising:

detecting selection of an option to transfer an asset;

copying information about the configuration of the asset to a quote; and

setting the status of items in the quote to indicate that the items are to be included in a service profile at a new address,

copying information about the asset.

12. A system comprising:

means, coupled with a processor, for detecting a request to change a complex order, wherein

the complex order has been submitted for provisioning,

the complex order comprises a list of orders associated with a selected account,

the list of orders identifies a plurality of orders,

fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders, and

one or more relationships exist between two or more orders of the plurality of orders;

means for generating the list of orders, wherein the list of orders comprises orders submitted for the provisioning;

means for incorporating a change in the complex order;

means for creating a re-submitted complex order by re-submitting the complex order for the provisioning; and

means, coupled with the processor, for synchronizing the re-submitted complex order with an external provisioning system, wherein

the synchronizing comprises overriding the complex order, and

the complex order had been previously submitted for the provisioning.

13. The system of claim 12, further comprising:

means for generating a list of accounts;

means for identifying a selected account by detecting selection of one of the accounts listed in the list of accounts; and

means for identifying the complex, order by detecting selection of one of the orders that has been submitted for provisioning.

14. The system of claim 13, further comprising:

means for generating a list of items comprising the complex order;

means for determining whether each item in the list of items has been delivered;

means for identifying a selected item by detecting selection of one of the items; and

means for allowing a user to reconfigure the selected item if the selected item has not been delivered.

15. The system of claim 13, further comprising:

means for generating a list of quotes associated with the selected account;

means for identifying a selected quote by detecting selection of one of the quotes;

means for detecting a request to change the selected quote; and

means for incorporating the change in the quote.

16. The system of claim 13, further comprising:

means for generating a list of assets associated with the selected account;

means for identifying a selected asset by detecting selection of one of the list of assets;

means for detecting a request to change the selected asset; and

means for incorporating the change to the selected asset in a quote.

17. The system of claim 16, further comprising:

means for generating a list of items comprising the selected asset;

means for detecting selection of one of the items; and

means for allowing a user to reconfigure the selected item.

18. The system of claim 17, further comprising:

means for ungrouping the selected item with a quantity of more than one to a corresponding multiple of items; and

means for allowing the user to reconfigure each item of the multiple of items individually.

19. The system of claim 17, further comprising:

means for generating a list of quotes associated with the selected account;

means for detecting selection of one of the quotes;

means for detecting selection of an option to update potential revenue based on the price of items in the selected quote.

20. The system of claim 13, further comprising:

means for detecting selection of an option to create a quote for a new asset, wherein the quote is associated with the selected account;

means for generating a list assets comprising products and services available;

means for detecting selection of an asset;

means for invoking a product configurator to allow the user to configure the asset.

21. The system of claim 13, wherein the change comprises transferring the asset, the system further comprising:

means for detecting selection of an option to transfer an asset;

means for copying information about the configuration of the asset to a quote; and

means for setting the status of items in the quote to indicate that the items are to be included in a service profile at a new address,

means for copying information about the asset.

22. The system of claim 21, further comprising:

means for copying the information about the configuration of the asset to a second quote; and

means for setting the status of items in the quote to indicate that the items are to be disconnected in a service profile at an old address.

23. A computer non-transitory computer-readable storage medium comprising:

a first set of instructions, executable by a processor, configured to detect a request to change a complex order, wherein

said complex order has been submitted for provisioning,

the complex order comprises a list of orders associated with a selected account,

the list of orders identifies a plurality of orders,

fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders, and

one or more relationships exist between two or more orders of the plurality of orders;

a second set of instructions, executable by said processor, configured to generate the list of orders, wherein

the list of orders comprises orders submitted for the provisioning;

a third set of instructions, executable by said processor, configured to incorporate a change in the complex order;

a fourth set of instructions, executable by said processor, configured to create a re-submitted complex order by re-submitting the complex order for the provisioning; and

a fifth set of instructions, executable by said processor, configured to synchronize the re-submitted complex order with an external provisioning system, wherein

said synchronizing comprises overriding the complex order, and

the complex order had been previously submitted for the provisioning.

24. The non-transitory computer-readable storage medium of claim 23, further comprising:

a sixth set of instructions, executable by said processor, configured to generate a list of accounts;

a seventh set of instructions, executable by said processor, configured to identify a selected account by detecting selection of one of the accounts listed in the list of accounts; and

an eighth set of instructions, executable by said processor, configured to identify the complex order by detecting selection of one of the orders that has been submitted for provisioning.

25. The non-transitory computer-readable storage medium of claim 24, further comprising:

a ninth set of instructions, executable by said processor, configured to generate a list of items comprising the complex order;

a tenth set of instructions, executable by said processor, configured to determine whether each item in the list of items has been delivered;

an eleventh set of instructions, executable by said processor, configured to identify a selected item by detecting selection of one of the items; and

a twelfth set of instructions, executable by said processor, configured to allow a user to reconfigure the selected item if the selected item has not been delivered.

26. The non-transitory computer-readable storage medium of claim 24, further comprising:

a thirteenth set of instructions, executable by said processor, configured to generate a list of quotes associated with the selected account;

a fourteenth set of instructions, executable by said processor, configured to identify a selected quote by detecting selection of one of the quotes;

a fifteenth set of instructions, executable by said processor, configured to detect a request to change the selected quote; and

a sixteenth set of instructions, executable by said processor, configured to incorporate the change in the quote.

27. The non-transitory computer-readable storage medium of claim 24, further comprising:

a seventeenth set of instructions, executable by said processor, configured to generate a list of assets associated with the selected account;

a eighteenth set of instructions, executable by said processor, configured to identify a selected asset by detecting selection of one of the list of assets;

a nineteenth set of instructions, executable by said processor, configured to detect a request to change the selected asset; and

a twentieth set of instructions, executable by said processor, configured to incorporate the change to the selected asset in a quote.

28. The non-transitory computer-readable storage medium of claim 24, further comprising:

a twenty-first set of instructions, executable by said processor, configured to detect selection of an option to create a quote for a new asset, wherein the quote is associated with the selected account;

a twenty-second set of instructions, executable by said processor, configured to generate a list assets comprising products and services available;

a twenty-third set of instructions, executable by said processor, configured to detect selection of an asset;

a twenty-fourth set of instructions, executable by said processor, configured to invoke a product configurator to allow the user to configure the asset.

29. The non-transitory computer-readable storage medium of claim 24, wherein the change comprises transferring the asset, the computer readable storage medium further comprising:

a twenty-fifth set of instructions, executable by said processor, configured to detect selection of an option to transfer an asset;

a twenty-sixth set of instructions, executable by said processor, configured to copy information about the configuration of the asset to a quote; and

a twenty-seventh set of instructions, executable by said processor, configured to set the status of items in the quote to indicate that the list of items is to be included in a service profile at a new address,

a twenty-eighth set of instructions, executable by said processor, configured to copy information about the asset.