Integrated business systems for web based telecommunications management
First Claim
1. An integrated and secure method for conducting business over the public Internet by enabling a customer of an enterprise communications network to command and control the customer'"'"'s switched communications connections within the network over the public Internet and to monitor results in near real time over the public Internet, said method comprising:
- (a) enabling interactive communications between said enterprise communications network and said customer over the public Internet with a protocol invoked from within a web browser executed by a workstation associated with the customer, said protocol supporting customer identification, authentication and a determination of network entitlements for the customer;
(b) managing a plurality of customer sessions over the public Internet with a secure web server, said secure web server providing session encryption and management of the customer'"'"'s session, said session management including the steps of identifying, validating, and determining entitlements associated with the customer within the network;
(c) communicating with a plurality of system resources through a dispatch server, said dispatch server communicating with said secure web server and providing verification of system access and proxy generation for said interactive communications after said entitlements have been verified;
(d) managing a plurality of enterprise system resources for the customer, said resources including a toll free network manager which manages routing of the customer'"'"'s toll free voice traffic over the communications network, and a real time monitor which provides near real time monitoring of network traffic; and
(e) converting a customer request to modify a routing plan to a proxy request for said toll free network manager and providing near real time monitoring of the customer'"'"'s voice traffic to enable the customer to manage the communications network resources provided by the enterprise to the customer in near real time.
8 Assignments
0 Petitions
Accused Products
Abstract
The specification discloses a method of doing business over the public Internet, particularly, a method which enables access to legacy management tools used by a telecommunications enterprise in the management of the enterprise business to the enterprise customer, to enable the customer to more effectively manage the business conducted by the customer through the enterprise, this access being provided over the public Internet. This method of doing business is accomplished with one or more secure web servers which manage one or more secure client sessions over the Internet, each web server supporting secure communications with the client workstation; a web page backplane application capable of launching one or more management tool applications used by the enterprise. Each of the management tool applications provide a customer interface integrated within said web page which enables interactive Web/Internet based communications with the web servers; each web server supports communication of messages entered via the integrated customer interface to one or more remote enterprise management tool application servers which interact with the enterprise management tool applications to provide associated management capabilities to the customer.
-
Citations
31 Claims
-
1. An integrated and secure method for conducting business over the public Internet by enabling a customer of an enterprise communications network to command and control the customer'"'"'s switched communications connections within the network over the public Internet and to monitor results in near real time over the public Internet, said method comprising:
-
(a) enabling interactive communications between said enterprise communications network and said customer over the public Internet with a protocol invoked from within a web browser executed by a workstation associated with the customer, said protocol supporting customer identification, authentication and a determination of network entitlements for the customer; (b) managing a plurality of customer sessions over the public Internet with a secure web server, said secure web server providing session encryption and management of the customer'"'"'s session, said session management including the steps of identifying, validating, and determining entitlements associated with the customer within the network; (c) communicating with a plurality of system resources through a dispatch server, said dispatch server communicating with said secure web server and providing verification of system access and proxy generation for said interactive communications after said entitlements have been verified; (d) managing a plurality of enterprise system resources for the customer, said resources including a toll free network manager which manages routing of the customer'"'"'s toll free voice traffic over the communications network, and a real time monitor which provides near real time monitoring of network traffic; and (e) converting a customer request to modify a routing plan to a proxy request for said toll free network manager and providing near real time monitoring of the customer'"'"'s voice traffic to enable the customer to manage the communications network resources provided by the enterprise to the customer in near real time. - View Dependent Claims (2, 3, 4, 5)
-
-
6. An integrated and secure method for conducting business over the public Internet which enables a customer of an enterprise communications network to modify the customer'"'"'s business relationship with the enterprise over the public Internet and to add, delete and modify services provided by the enterprise communications network to the customer, said method comprising:
-
(a) enabling encrypted interactive communications between said enterprise communications network and said customer over the public Internet with a protocol invoked within a web browser executed by a workstation associated with the customer to support encryption, customer identification, authentication and network entitlements; (b) managing secure customer sessions over the public Internet with at least one secure web server, said secure server providing session management for the customer connection, said session management including customer identification, validation, entitlements and encryption; (c) communicating with said secure web server and a plurality of system resources with at least one dispatch server, said dispatch server providing verification of system access and proxy generation for said interactive communications after said entitlements have been verified; and (d) providing a plurality of system resources for the customer, said plurality including an order entry application which enables the customer to add, delete and modify services provided by the communications network to the customer, and to identify and authenticate a plurality of users with distinct call entitlements, and to modify said entitlements from a single point of customer identification and authentication. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
-
Specification