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Transparent voice registration and verification method and system

  • US 8,077,836 B2
  • Filed: 07/30/2008
  • Issued: 12/13/2011
  • Est. Priority Date: 07/30/2008
  • Status: Active Grant
First Claim
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1. A method for registering a voice of a party in order to provide voice verification for communications with a service center, the method comprising:

  • capturing verbal communication spoken by the party during interaction, initiated by the party, between the party and an agent of the service center;

    creating a voice model associated with the party, the voice model being obtained by processing the captured verbal communication spoken by the party; and

    storing the voice model to provide voice verification of the party during a subsequent communication with the service center,wherein the registering is conducted without having notified the party of the registration.

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