Transparent voice registration and verification method and system
First Claim
1. A method for registering a voice of a party in order to provide voice verification for communications with a service center, the method comprising:
- capturing verbal communication spoken by the party during interaction, initiated by the party, between the party and an agent of the service center;
creating a voice model associated with the party, the voice model being obtained by processing the captured verbal communication spoken by the party; and
storing the voice model to provide voice verification of the party during a subsequent communication with the service center,wherein the registering is conducted without having notified the party of the registration.
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Accused Products
Abstract
Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.
42 Citations
20 Claims
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1. A method for registering a voice of a party in order to provide voice verification for communications with a service center, the method comprising:
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capturing verbal communication spoken by the party during interaction, initiated by the party, between the party and an agent of the service center; creating a voice model associated with the party, the voice model being obtained by processing the captured verbal communication spoken by the party; and storing the voice model to provide voice verification of the party during a subsequent communication with the service center, wherein the registering is conducted without having notified the party of the registration. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for providing voice registration of a voice of a party to provide voice verification for communications with a service center, the system comprising:
at least one processor configured to capture verbal communication spoken by the party during interaction between the party and an agent of the service center, create a voice model associated with the party from the captured verbal communication, and store the voice model to provide voice verification of the party during a subsequent communication with the service center, wherein the registration is conducted without having notified the party of the registration. - View Dependent Claims (15, 16)
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17. A non-transitory computer readable medium storing a computer program that registers a voice of a party in order to provide voice verification for communications with a service center, comprising:
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a capturing code segment that captures verbal communication spoken by the party during interaction, initiated by the party, between the party and an agent of the service center; a creating code segment that creates a voice model associated with the party, the voice model being obtained by processing the captured verbal communication spoken by the party; and a storing code segment that stores the voice model to provide voice verification of the party during a subsequent telephone call, wherein the registering is conducted without having notified the party of the registration. - View Dependent Claims (18, 19, 20)
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Specification