Postal, freight, and logistics industry high performance capability assessment
First Claim
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1. A computer-implemented method for high performance capability assessment of a postal business, comprising:
- defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table further defining an enablement platform including;
a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;
a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;
a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;
establishing capacity planning performance assessment criteria,wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Demand forecasting is based on historical trends only;
wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Marketing insights (trends, events), sales forecasts, and external sources are used in order to forecast demand; and
wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Marketing insights (trends, events), sales forecasts, and external sources are used in order to forecast demand;
receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis;
searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA);
retrieving, by the processor, the matching key assessment performance reference table;
analyzing, by the processor, the matching key assessment performance reference table; and
obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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Abstract
A high performance capability assessment model helps a postal industry business meet the challenges of the global marketplace. As a result, the postal industry business can achieve the clarity, consistency, and well-defined execution of core processes that reduce inefficiencies and waste that result from unnecessary process complexity and exceptions. In addition, the high performance capability assessment model helps the postal industry business to identify specific areas in which improvements may be made and understand how to make the improvements, and establishes levels of capability along the way to reaching an ultimate capability goal.
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Citations
15 Claims
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1. A computer-implemented method for high performance capability assessment of a postal business, comprising:
-
defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table further defining an enablement platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing capacity planning performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Demand forecasting is based on historical trends only;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Marketing insights (trends, events), sales forecasts, and external sources are used in order to forecast demand; andwherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Marketing insights (trends, events), sales forecasts, and external sources are used in order to forecast demand;receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA). - View Dependent Claims (4, 5)
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2. A computer-implemented method for high performance capability assessment of a postal business, comprising:
-
defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table further defining an enablement platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing network planning performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Simple mono-modal national network based on historically grown structures, processing presence in each (local) geography served;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Regional network with limited flexibility;and wherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Global network strategy under proactive reviews;receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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3. A computer-implemented method for high performance capability assessment of a postal business, comprising:
-
defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table further defining an enablement platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing production planning performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Planning process is reactive due to limited information and visibility of future demand;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Planning is done for multiple time horizons with varying time buckets and product levels;and wherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Simultaneous optimization of all planning activities;receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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6. A computer-implemented method for high performance capability assessment of a postal business, comprising:
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defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining an mail operations platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;further including establishing mail production performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Customer requirements are collected manually;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Created based on customer requirement on an ad-hoc basis; andwherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Historical data is used for forecasting the large mailing in advance;receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA). - View Dependent Claims (9, 10)
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7. A computer-implemented method for high performance capability assessment of a postal business, comprising:
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defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining an mail operations platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing mail preparation performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Based on the customer requirement, demographic or geographic type information;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Multiple queries can be performed depending on the type of mailing list;and wherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Personalized customer data can be retrieved from postal database as a value added service provide to large mailer;receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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8. A computer-implemented method for high performance capability assessment of a postal business, comprising:
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defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining an mail operations platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing acceptance and induction performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
No communication between acceptance units and large mailers until mailings arrive;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Large mailer receiving includes some level of scheduling and pre-advice;and wherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Large mailer receiving system used to schedule mailers and collect pre-advice data about their mailings;receiving, through a communication interface coupled to the processor, an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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11. A computer-implemented method for high performance capability assessment of a postal business, comprising:
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defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining a supplemental services platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing customs management performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Customs is managed paper-based at least on one side, resulting in additional data capture effort;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Customs documentation is generated and submitted electronically; andwherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
High level of process and system integration with customs authorities;receiving an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA). - View Dependent Claims (14, 15)
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12. A computer-implemented method for high performance capability assessment of a postal business, comprising:
-
defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining a supplemental services platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing yard and handling area management performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Traffic not coordinated;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Movement lanes and vehicle flows are defined;and wherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Traffic control (traffic lights) and planned slotting on the yard;receiving an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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13. A computer-implemented method for high performance capability assessment of a postal business, comprising:
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defining, by a processor coupled to a machine-readable memory, a multidimensional postal industry performance reference set stored in the memory and comprising multiple key assessment performance reference tables, at least one key assessment performance reference table defining a supplemental services platform including; a ‘
Basic’
performance capability level specifying ‘
Basic’
performance assessment criteria;a ‘
Competitive’
performance capability level specifying ‘
Competitive’
performance assessment criteria;a ‘
Market Leading’
performance capability level specifying ‘
Market Leading’
performance assessment criteria;establishing track and trace performance assessment criteria, wherein the ‘
Basic’
performance assessment criteria includes a first criteria;
Shipment status information is recorded manually or by scanning documents;wherein the ‘
Competitive’
performance assessment criteria includes a first criteria;
Scanning information is recorded in addition to the manual status information;and wherein the ‘
Market Leading’
performance assessment criteria includes a first criteria;
Manual or automated (RFID) scanning are recorded additionally to manual status information;receiving an input specifying a postal industry area and a postal industry key assessment area (KAA) with the postal industry area for analysis; searching, by the processor, the multidimensional postal industry performance reference set for a matching key assessment performance reference table that matches the postal industry area and the postal industry key assessment area (KAA); retrieving, by the processor, the matching key assessment performance reference table; analyzing, by the processor, the matching key assessment performance reference table; and obtaining, by the processor, a resultant performance capability level for the postal industry key assessment area (KAA).
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Specification
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Current AssigneeAccenture Global Services Limited (Accenture PLC)
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Original AssigneeAccenture Global Services Limited (Accenture PLC)
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InventorsKraehmueller, Lars, Cheah, Wai Seng, Morris, William A., Hay, Carolyn, Veltri, Ivano, Geller, Ilan, Chiaramonte, Michael T., Jin, Xiaojan
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Primary Examiner(s)ROBINSON BOYCE, AKIBA K
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Application NumberUS12/129,080Time in Patent Office1,293 DaysField of Search705/10, 705/7.11, 705/7.29, 705/7.31US Class Current705/7.11CPC Class CodesG06Q 10/063 Operations research, analys...G06Q 10/067 Enterprise or organisation ...G06Q 30/0201 Market modelling; Market an...G06Q 30/0202 Market predictions or forec...G06Q 50/32 Post and telecommunications...G06Q 50/60 Business processes related ...
