Reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website

• US 8,082,295 B2
• Filed: 12/04/2008
• Issued: 12/20/2011
• Est. Priority Date: 07/31/2002
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: OpinionLab Incorporated (Verint Systems Incorporated)
• Inventors: Nickerson, Rand B., Treschl, Mark A., Rudman, Jay S.
• Primary Examiner(s): Harrell, Robert B
• Application Number:
  US12/328,733
• Publication Number:
  US 20090083264A1
• Time in Patent Office: 1,111 Days
• Field of Search: 709/203
• US Class Current: 709/203
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

In one embodiment, a method for reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website includes receiving one or more page-specific open-ended comments concerning one or more particular web pages of a website from users that have accessed the particular web pages, identifying, in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website, each appearance of the specified word, and generating a report reflecting the identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website.

Claims

1. A system for reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website, the system comprising one or more components collectively operable to:

receive one or more page-specific open-ended comments concerning one or more particular web pages of a website from users that have accessed the particular web pages;

identify, in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website, each appearance of the specified word;

generate a report reflecting the identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website;

wherein the components are operable to receive page-specific subjective ratings from the users, each page-specific subjective rating concerning one of the particular web pages as a whole and being associated with one or more page-specific open-ended comments concerning the particular web page;

the report reflects the page-specific subjective ratings that are associated with the page-specific open-ended comments concerning the one or more particular web pages of the website in which one or more appearances of the specified word are identified.

2. The system of claim 1, wherein the users have been required to provide the page-specific subjective ratings concerning the particular web page as a whole to provide the associated page-specific open-ended comments concerning the particular web page.

3. The system of claim 2, wherein the report reflects an average of the page-specific subjective ratings that are associated with the one or more page-specific open-ended comments concerning the one or more particular web pages of the website in which one or more appearances of the specified word are identified.

4. The system of claim 1, wherein:

the components are operable to count a number of identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website; and

the report indicates the count of the number of identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website.

5. The system of claim 1, wherein the report reflects each comment in which one or more appearances of the specified word are identified.

6. The system of claim 1, wherein the one or more particular web pages of the website comprise all the web pages of the website.

7. A method, by one or more computing systems, for reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website, the method comprising:

receiving one or more page-specific open-ended comments concerning one or more particular web pages of a website from users that have accessed the particular web pages;

identifying, in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website, each appearance of the specified word;

generating a report reflecting the identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website;

receiving page-specific subjective ratings from the users, each page-specific subjective rating concerning one of the particular web pages as a whole and being associated with one or more page-specific open-ended comments concerning the particular web page; and

wherein

the report reflects the page-specific subjective ratings that are associated with the page-specific open-ended comments concerning the one or more particular web pages of the website in which one or more appearances of the specified word are identified.

8. The method of claim 7, wherein the users have been required to provide the page-specific subjective ratings concerning the particular web page as a whole to provide the associated page-specific open-ended comments concerning the particular web page.

9. The method of claim 8, wherein the report reflects an average of the page-specific subjective ratings that are associated with the one or more page-specific open-ended comments concerning the one or more particular web pages of the website in which one or more appearances of the specified word are identified.

10. The method of claim 7, further comprising:

counting a number of identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website; and

wherein

the report indicates the count of the number of identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website.

11. The method of claim 7, wherein the report reflects each comment in which one or more appearances of the specified word are identified.

12. The method of claim 7, wherein the one or more particular web pages of the website comprise all the web pages of the website.