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Automatic detection, summarization and reporting of business intelligence highlights from automated dialog systems

  • US 8,086,462 B1
  • Filed: 09/09/2004
  • Issued: 12/27/2011
  • Est. Priority Date: 09/09/2004
  • Status: Expired due to Fees
First Claim
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1. A method of reporting data from an automated spoken dialog service, the method comprising:

  • extracting data regarding user dialogs with the automated spoken dialog service, and not with a human agent, using a dialog logging module within the automated spoken dialog service;

    analyzing the data to identify trends for at least one geographic area to yield identified trends;

    comparing the identified trends for the at least one geographic area with an average in a wider geographical area containing the at least one geographic area;

    modifying the automated spoken dialog service on a geographic basis according to the identified trends and comparison;

    based on the analysis of the data and the comparison of the identified trends, generating top natural language headlines, each of which describes at least one identified trend; and

    displaying the generated top headlines to a user.

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