Method and system for monitoring the status of an online transaction

• US 8,086,727 B2
• Filed: 09/29/2008
• Issued: 12/27/2011
• Est. Priority Date: 05/17/2001
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Moody, Paul
• Primary Examiner(s): Donaghue, Larry
• Application Number:
  US12/240,373
• Publication Number:
  US 20090024709A1
• Time in Patent Office: 1,184 Days
• Field of Search: 703/224
• US Class Current: 709/224
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

The invention includes methods and software for presenting a user with a set of interfaces that reveal what events are to occur, or are likely to occur, in a transaction, and provide the ability to program the automatic monitoring of these anticipated events with a customizable set of alerts. A merchant encodes events that are possible for the transaction as part of developing an online transaction system such as an online catalog. The data regarding these events is encoded in an electronic communication, such as an email or onsite transaction history item, such that this data can be detected by a receiving system. The method includes presenting and setting monitoring options for event notices that have not yet been received. The chosen options for event notices that have not yet been received are used to program the monitoring and alerting of the user when such event notices have or have not been received.

Claims

1. A system for monitoring a transaction between a client and a transaction server, the transaction involving a series of events, the system comprising:

a transaction server communicatively coupled to an intermediate server via a network, the transaction server comprising;

authoring means in the transaction server for generating a list of predetermined events to occur within the transaction, the predetermined events including credit card approval, shipment of an order, satisfaction survey, and coupon and related announcements;

means for embedding into a plurality of first messages a plurality of event identification data identifying each of the predetermined events in the list of predetermined events;

transmission means for transmitting the first messages embedded with the plurality of event identification data identifying each of the predetermined events in the list of predetermined events to the intermediate server accessible to the client; and

the intermediate server communicatively coupled to a client via the network, the intermediate server comprising;

a monitoring means within the intermediate server for monitoring each of the plurality of event identification data identifying each of the predetermined events in the list of predetermined events, notifying the client of an occurrence or a failure of a given one of the predetermined events in the list of predetermined events to occur within a certain amount of time, and providing the list of predetermined events and a status of each predetermined event in the list to a visualization tool within the client, wherein notification of the occurrence or failure of the given one of the predetermined events in the list of predetermined events is provided to the client by means of email, instant messaging and electronic text messages.

2. The system of claim 1, comprising an encoder in the transaction server for encoding the list of predetermined events and the plurality of event identification data into a form recognizable by a decoder but ignored by the intermediate server in the absence of the decoder.

3. The system of claim 1, wherein the intermediate server comprises an email server, and wherein the transmission means comprises means for transmitting email messages.

4. The system of claim 1, wherein the intermediate server comprises a web server, and wherein the transmission means comprises means for transmitting web pages.

5. The system of claim 1, wherein the monitoring means comprises means for creating one or more agents to detect the receipt of first messages containing desired event identification data.

6. Non-transitory computer readable media encoded with a set of software programs, the software programs being executable on one or more computers to support a method for monitoring the status of a transaction performed between a local computer user and a remote computer, the transaction comprising a series of events, the set of software programs comprising:

an authoring program for generating a list of predetermined events to occur within the transaction, the predetermined events including credit card approval, shipment of an order, satisfaction survey, and coupon and related announcements;

an embedding program for embedding into a plurality of first messages a plurality of event identification data identifying each of the predetermined events in the list of predetermined events;

a monitoring program for monitoring each of the plurality of event identification data identifying each of the predetermined events in the list of predetermined events, notifying the client of an occurrence or a failure of a given one of the predetermined events in the list of predetermined events to occur within a certain amount of time, wherein notification of the occurrence or failure of the given one of the predetermined events in the list of predetermined events is provided to the client by means of email, instant messaging and electronic text messages; and

a visualization program for providing the list of predetermined events and a status of each predetermined event in the list.