Methods and systems for monitoring computer systems using wireless devices

• US 8,090,361 B2
• Filed: 09/27/2006
• Issued: 01/03/2012
• Est. Priority Date: 05/26/2006
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Hagan, Guy R
• Primary Examiner(s): CAI, WAYNE HUU
• Application Number:
  US11/535,722
• Publication Number:
  US 20080194239A1
• Time in Patent Office: 1,924 Days
• Field of Search: 4554141-4145, 455/423
• US Class Current: 455/414.4
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

Methods and systems for providing information regarding monitored computer systems to wireless devices are provided. Information may be requested by a wireless device and displayed on the wireless device in a browser. The web server application may detect the wireless device, and may also then specially format the response, including the requested information formatted for optimized delivery and/or display on a wireless device. The web server application may also send a message to a wireless device about events associated with the monitored computer systems.

Claims

1. A method for providing information about a monitored system, the method comprising:

receiving a request for information about the monitored system from a wireless device, wherein device information associated with the wireless device is embedded in the request and wherein the device information comprises an available bandwidth associated with the wireless device;

retrieving the information about the monitored system, a portion of the information comprising non-textual content;

determining that the request for the information originated with the wireless device;

formatting a response including the information about the monitored system for the wireless device based on the available bandwidth associated with the wireless device determined from the device information, wherein formatting the response comprises removing the non-textual content from the information to avoid using additional bandwidth beyond the available bandwidth associated with the wireless device, the response comprising a repair option corresponding to an exception associated with the monitored system;

sending the response formatted for the wireless device to the wireless device;

receiving a selection of the repair option; and

in response to receiving the selection, providing a request to the monitored system to restart.

2. The method of claim 1, wherein receiving the request comprises receiving the request from a browser application on the wireless device.

3. The method of claim 2, wherein receiving the request comprises receiving a hypertext transfer protocol request from the browser application.

4. The method of claim 1, wherein formatting the response includes adjusting the information such that the information is displayable on the wireless device.

5. The method of claim 1, wherein the information about the monitored system comprises incident information regarding a software application.

6. The method of claim 1, wherein the information about the monitored system comprises trouble ticket information.

7. The method of claim 1, wherein sending the response comprises sending a link which, when accessed, provides additional information about the monitored system.

8. A system for providing information about a monitored computer system, the system comprising:

memory for storing a program containing code for providing information about a monitored computer system;

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and configured to;

receive a request for information about the monitored computer system from a wireless device, wherein device information associated with the wireless device is embedded in the request and wherein the device information comprises an available bandwidth associated with the wireless device,

retrieve the information about the monitored computer system, a portion of the information comprising non-textual content,

determine a type of browser application associated with the wireless device based on the device information embedded in the request,

format a response to the request for the wireless device based on the available bandwidth associated with the wireless device determined from the device information, wherein formatting the response comprises removing the non-textual content from the information to avoid using additional bandwidth beyond the available bandwidth associated with the wireless device, and selecting a web page from a plurality of web pages that is associated with the type of browser application determined to be associated with the wireless device for providing the response to the wireless device, the response comprising a repair option corresponding to an exception associated with the monitored system,

in response to the request, send the response formatted for the wireless device to the wireless device,

receive a selection of the repair option, and

in response to receiving the selection, provide a request to the monitored system to restart; and

a network interface for enabling communication between the processor and the wireless device.

9. The system of claim 8, wherein formatting the response includes adding a link to additional information about the monitored computer system.

10. The system of claim 8, wherein receiving the request comprises receiving the request from the browser application on the wireless device.

11. The system of claim 8, wherein receiving the request comprises receiving a hypertext transfer protocol request from the browser application.

12. The system of claim 11, wherein the processor is further configured to:

format the response for display on the remote device, wherein formatting comprises minimizing the amount and size of the information for display.

13. The system of claim 8, wherein the processor is further configured to:

monitor a status of the monitored computer system;

determine that the status has changed;

log the status change in a log file; and

retrieve the information requested from the log file.

14. The system of claim 8, wherein retrieving the information comprises retrieving incident information regarding an executing software application.

15. The system of claim 8, wherein retrieving the information comprises retrieving trouble ticket information.

16. A method for delivering information about a monitored computer system, the method comprising:

receiving information about the monitored computer system, a portion of the information comprising non-textual content;

receiving a request for the information about the monitored computer system from a remote wireless device, wherein device information associated with the remote wireless device is embedded in the request and wherein the device information comprises an available bandwidth associated with the remote wireless device,

composing a message for delivery to the remote wireless device based on the available bandwidth associated with the remote wireless device determined from the device information, the message comprising a link to detailed information about the monitored computer system and a repair option corresponding to an exception associated with the monitored computer system, wherein composing the message comprises removing the non-textual content from the information to avoid using additional bandwidth beyond the available bandwidth associated with the remote wireless device;

forwarding the message for delivery to the remote wireless device;

receiving a selection of the repair option; and

in response to receiving the selection, providing a request to the monitored computer system to restart.

17. The method of claim 16, wherein composing the message comprises composing one of a simple messaging service message and an electronic mail message.

18. The method of claim 16, wherein composing the message comprises including information about an event associated with the monitored computer system.