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Method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network

  • US 8,094,786 B2
  • Filed: 02/04/2008
  • Issued: 01/10/2012
  • Est. Priority Date: 12/12/2000
  • Status: Active Grant
First Claim
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1. A method for monitoring telephone calls handled by a circuit-switching switch coupled to a packet-switch network via a first voice over Internet Protocol (VoIP) telephony gateway and to a public switched telephone network, the method comprising:

  • receiving by a recording system via the packet-switch network a computer telephony integration (CTI) datum associated with a telephone call handled by the circuit-switching switch; and

    if the CTI datum meets at least one predefined monitoring condition;

    sending instructions to establish a VoIP session between the first VoIP telephony gateway and a second VoIP telephony gateway coupled to the recording system, wherein the instructions are sent from the recording system;

    sending instructions from the recording system to the circuit-switching switch to deliver packets of audio associated with the telephone call to the first VoIP telephony gateway coupled to the switch; and

    receiving by the recording system via the packet-switch network at least a portion of the telephone call.

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