Call treatment based on user association with one or more user groups

• US 8,094,800 B1
• Filed: 03/19/2007
• Issued: 01/10/2012
• Est. Priority Date: 12/21/2004
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: AOL Inc. (Apollo Global Management, Inc.)
• Inventors: Connelly, Michael, Smith, Michael
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): BEZUAYEHU, SOLOMON G
• Application Number:
  US11/688,065
• Time in Patent Office: 1,758 Days
• Field of Search: 37921002-21401
• US Class Current: 379/210.02
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2242/28 Services making use of subscriber schedule information
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

Claims

1. A method for call treatment based on user association with one or more user groups, the method comprising:

receiving at least one indication from a first call recipient reflecting a characterization of at least one call from a call source;

identifying, by at least one processor, one or more user groups associated with the first call recipient based on at least one user-indicated relationship with one or more entities or persons;

selectively assigning, by the at least one processor, the indication to the one or more user groups;

determining, by the at least one processor, a number of received indications related to the call source and assigned to a user group selected from among the one or more user groups, the received indications being assigned to the selected user group by users associated with the selected user group, and the received indications reflecting users'"'"' characterizations of calls from the call source; and

determining, by the at least one processor, how to handle an incoming phone call from the call source to a second call recipient associated with the selected user group based on the number of received indications related to the call source and assigned to the selected user group.

2. The method of claim 1 wherein the characterizations of calls from the call source includes an indication by the users of their desire to apply special treatment to future calls from the call source.

3. The method of claim 1 wherein:

receiving the indication from the first call recipient includes receiving a vote from the first call recipient, the vote reflecting a desire to block future calls from the call source;

determining the number of received indications includes referencing a table to determine a number of received votes related to the call source and assigned to the user group, the received votes being assigned to the user group by users associated with the user group and the received votes reflecting the desire by the users to block future calls from the call source; and

determining how to handle the incoming phone call from the call source includes;

determining whether the number of received votes assigned to the selected user groups exceeds a threshold; and

blocking the incoming phone call from the call source to the second call recipient associated with the selected user group if it is determined the number of received votes assigned to the selected user group exceeds the threshold.

4. The method of claim 3 further comprising informing the second call recipient that the incoming call from the call source was blocked.

5. The method of claim 1 wherein the first call recipient is different from the second call recipient.

6. The method of claim 1 wherein the second call recipient is different from the users who have assigned the indications to the selected user group, reflecting the users'"'"' characterizations of calls from the call source.

7. The method of claim 6 wherein the users'"'"' characterizations include an indication by the users of their desire to apply a special treatment to future calls from the call source.

8. The method of claim 1 wherein the users include the first call recipient.

9. The method of claim 1 wherein selectively assigning the indication to the one or more user groups includes selectively assigning the indication to the one or more user groups of the first call recipient based on preferences of the first call recipient.

10. The method of claim 9 wherein selectively assigning the indication to the one or more user groups of the first call recipient based on the preferences of the first call recipient includes:

presenting a user interface to the first call recipient, the user interface including an option that allows the first call recipient to select the one or more user groups; and

obtaining feedback from the first call recipient, the feedback identifying the one or more user groups.

11. The method of claim 9 wherein selectively assigning the indication to the one or more user groups of the first recipient based on the preferences of the first recipient includes assigning the indication to all of the one or more user groups of the first recipient.

12. The method of claim 9 wherein selectively assigning the indication to the one or more user groups of the first recipient based on the preferences of the first recipient includes assigning the indication to a subset of all user groups of the recipient.

13. The method of claim 1 wherein selectively assigning the indication to the one or more user groups includes selectively assigning the indication to the one or more user groups based on a default setting, wherein the default setting is either a default setting selected by the first recipient or a default setting selected by a host system.

14. The method of claim 1 wherein determining how to handle the incoming phone call from the call source includes:

determining whether the number of received indications assigned to the selected user group exceeds a threshold; and

distinguishing treatment of the incoming phone call from the call source based on whether the number of received indications assigned to the selected user group is determined to exceed the threshold.

15. The method of claim 14 further comprising preventing the incoming phone call from the call source to reach the second call recipient.

16. The method of claim 15 further comprising allowing the phone call from the call source to reach the second call recipient if the number of received indications assigned to the selected user group is less than or equal to the threshold.

17. The method of claim 1 further comprising:

identifying multiple user groups associated with the second call recipient;

determining a number of received indications that are assigned to each of the multiple user groups by users associated with the multiple user groups, and that reflect the users'"'"' characterizations of the calls from the call source; and

determining how to handle the incoming phone call from the call source to the second call recipient associated with the multiple user groups based on the number of received indications assigned to the multiple user groups.

18. The method of claim 17 wherein determining how to handle the incoming phone call from the call source to the second call recipient includes:

determining whether the number of received indications for at least one of the multiple user groups associated with the second call recipient exceeds a threshold; and

determining whether to block the incoming phone call from the call source based on whether the number of received indications for at least one of the multiple user groups associated with the second call recipient is determined to exceed the threshold.

19. The method of claim 17 wherein determining how to handle the incoming phone call from the call source to the second call recipient includes:

determining the number of received indications for each of the multiple user groups associated with the second call recipient;

determining a total number of received indications from all of the multiple user groups associated with the second call recipient;

determining if the total number of received indications exceeds a threshold; and

determining whether to block the incoming phone call from the call source based on whether the total number of received indications is determined to exceed the threshold.

20. The method of claim 17 wherein multiple user groups associated with the second call recipient includes a first user group and a second user group.

21. The method of claim 20 wherein the first user group is different from the second user group and includes a selected user group.

22. The method of claim 20 wherein determining how to handle the incoming phone call from the call source to the second call recipient further includes determining how to handle the incoming call from the call source to the second call recipient based on preferences of the second call recipient.

23. The method of claim 22 wherein determining how to handle the incoming call from the call source to the second call recipient based on the preferences of the second call recipient includes:

accessing the preferences of the second call recipient;

identifying call treatment instructions from the preferences of the second call recipient; and

applying the identified call treatment instructions against the received indications when determining how to handle the incoming call from the call source based on the identified call treatment instructions.

24. The method of claim 23 wherein:

identifying the call treatment instructions includes identifying call treatment instructions associated with assigning less weight to the indications from the users associated with the first user group; and

applying the identified call treatment instructions against the received indications includes assigning less weight to the indications from the users associated with the first user group when determining how to handle the incoming phone call from the call source based on the number of received indications assigned to the multiple user groups associated with the second call recipient.

25. The method of claim 23 wherein:

identifying the call treatment instructions includes identifying call treatment instructions associated with ignoring the indications from the users associated with the first user group; and

applying the identified call treatment instructions against the received indications includes ignoring the indications from the users associated with the first user group when determining how to handle the incoming phone call from the call source based on the number of received indications assigned to the multiple user groups associated with the second call recipient.

26. The method of claim 22 further comprising:

determining multiple identities associated with the second call recipient, wherein each of the multiple identities is associated with a set of preferences;

determining an active identity of the second call recipient, wherein the active identity is being selected from among the multiple identities; and

determining how to handle the incoming phone call from the call source based on the preferences associated with the active identity.

27. The method of claim 26 wherein the active identity includes an identity used to log the second call recipient into a host system.

28. The method of claim 17 wherein the users'"'"' characterizations include indications by the users of their desire to apply a special treatment to future calls from the call source.

29. The method of claim 1 further comprising:

determining multiple identities that each is associated with the second call recipient and that each is associated with a corresponding set of preferences;

determining, from among the multiple identities, an active identity associated with the second call recipient;

identifying a user group associated with the active identity;

determining a number of received indications assigned to the user group, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting the users'"'"' characterizations of calls from the call source; and

determining how to handle the incoming phone call from the call source to the second call recipient based on the number of received indications assigned to the user group.

30. The method of claim 29 wherein the users'"'"' characterizations include an indication by the users of their desire to apply a special treatment to future calls from the call source.

31. The method of claim 1 wherein identifying the one or more user groups includes:

identifying an account associated with the first call recipient; and

identifying the one or more user groups based on the identified account.

32. The method of claim 31 wherein identifying the account includes:

identifying a telephone number associated with the first call recipient; and

identifying the account based on the identified telephone number associated with the first call recipient.

33. The method of claim 1 wherein identifying the one or more user groups further includes:

presenting a user interface to the first call recipient, the user interface including an option that solicits the first call recipient for information regarding the one or more user groups; and

obtaining feedback from the first call recipient that identifies the one or more user group.

34. The method of claim 1 wherein determining how to handle the incoming phone call from the call source includes determining how to handle the incoming phone call from the call source to the second call recipient associated with the selected user group based on a subset of received indications related to the call source and assigned to the selected user group.

35. The method of claim 1 wherein determining how to handle the incoming phone call from the call source includes determining how to handle the incoming phone call from the call source based on the received indications assigned to the selected user group, wherein some of the received indications are not specially associated with the call source.

36. The method of claim 1, wherein the one or more other users comprise at least one of a contact from a user buddy list, a family member of the user, or a member of an association to which the user belongs.

37. The method of claim 1, wherein the at least one user-indicated relationship is based on input received from a user via at least one of a check-box, a drop down menu, an add button, or text entry.

38. The method of claim 1, wherein identifying one or more user groups associated with the first call recipient comprises accessing personal preferences of the first call recipient to identify user-indicated relationships with the one or more other users.

39. A method for call treatment based on user association with one or more user groups, the method comprising:

receiving a phone call from a call source that is directed to a call recipient;

identifying, by at least one processor, a user group associated with the call recipient based on at least one user-indicated relationship with one or more entities or persons;

determining, by the at least one processor, a number of received indications assigned to the user group, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting the users'"'"' characterizations of calls from the call source; and

distinguishing, by the at least one processor, treatment of the phone call from the call source based on the number of received indications.

40. The method of claim 39 wherein the users'"'"' characterizations include a desire by the users to apply a special treatment to future calls from the call source.

41. The method of claim 39 wherein specially treating the phone call from the call source includes blocking the phone call if the number of received indications exceeds a threshold.

42. The method of claim 39 wherein specially treating the phone call from the call source includes forwarding the phone call to the call recipient with a distinct presentation style identifying the phone call.

43. The method of claim 42 further comprising:

determining whether the number of received indications exceeds a first threshold but less than a second threshold;

presenting the phone call with a first presentation style if the number of received indications exceeds the first threshold;

determining whether the number of indications exceed the second threshold; and

presenting the phone call with a second and a different presentation style if the number of received indications exceeds the second threshold.

44. The method of claim 43 wherein the first presentation style includes a different font than the second presentation style.

45. The method of claim 43 wherein the first presentation style includes a different color than the second presentation style.

46. The method of claim 43 wherein the first presentation style includes a different ring tone than the second presentation style.

47. The method of claim 43 wherein the first presentation style includes a different ring icon than the second presentation style.

48. The method of claim 43 wherein the first and the second presentation style indicate the number of received indications assigned to the user group.

49. A method for call treatment based on user association with one or more user groups, the method comprising:

receiving a call from a call source that is directed to a call recipient;

referencing, by at least one processor, a table that includes an entry corresponding to multiple user identities associated with the call recipient, wherein each of the multiple user identities is configured to enable access an online resource;

identifying, by the at least one processor, from among the multiple user identities, a user identity that is online;

identifying, by the at least one processor, a user group associated with the user identity based on at least one user-indicated relationship with one or more entities or persons;

determining, by the at least one processor, a number of received indications assigned to the user group, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting users'"'"' characterizations of prior calls from the call source; and

determining, by the at least one processor, how to handle the call from the call source based on the number of received indications assigned to the user group.

50. The method of claim 49 wherein the users'"'"' characterizations include an indication of a desire by the users to apply a special treatment to future calls from the call source.

51. The method of claim 49 wherein referencing the table includes:

identifying an account based on a telephone number of the call recipient; and

referencing the table associated with the account to identify the multiple user identities.

52. The method of claim 49 wherein identifying the user identity that is online includes identifying a user identity that appears to be actively online.

53. The method of claim 49 wherein the user identity that is online includes a first user identity, the method further comprising:

monitoring activities associated with the first user identity;

determining whether the first user identity is switched to a second user identity;

if it is determined that the first user identity is switched to the second user identity, identifying a user group associated with the second user identity;

determining a number of received indications assigned to the user group associated with the second user identity, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting the users'"'"' characterizations of the calls from the call source; and

determining how to handle the call from the call source based on the number of received indications assigned to the user group associated with the second user identity.

54. The method of claim 49 wherein the call source has associated therewith multiple different characterizations, each having a number of received indications, and the call source is handled based on the number of received indications associated with one of the multiple characterizations.