System and method for handling mobile emergency service call from an incognito mobile station

• US 8,095,108 B2
• Filed: 10/08/2008
• Issued: 01/10/2012
• Est. Priority Date: 10/08/2008
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Snapp, John Lawrence, Erkkila, Robin
• Primary Examiner(s): Afshar, Kamran
• Assistant Examiner(s): Corbin, Kenneth
• Application Number:
  US12/247,454
• Publication Number:
  US 20100087160A1
• Time in Patent Office: 1,189 Days
• Field of Search: 455/404.1
• US Class Current: 455/404.1
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 64/003 locating network equipment
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network includes a mobile positioning center coupled with the mobile telecommunication network; an incognito call handling center coupled with the mobile telecommunication network; and an incognito phone data base coupled with the mobile positioning center. The mobile positioning center queries the incognito phone data base to ascertain handling instructions for the mobile emergency service call when the mobile telecommunication network fails to provide a call back number for the incognito mobile station to the mobile positioning center. The incognito phone data base, the mobile positioning center, the mobile telecommunication network and the incognito call handling center cooperate to effect routing of the mobile emergency service call substantially according to the handling instructions.

Claims

1. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center;

said non-service-initiated mobile emergency service call originating from a transmitting mobile station operating in a mobile telecommunication network;

a first mobile positioning unit being coupled with said mobile telecommunication network;

said first mobile positioning unit being configured for ascertaining loci of mobile stations operating in said mobile telecommunication network;

the system comprising;

(a) a non-service-initiated call handling center coupled with said mobile telecommunication network and with said emergency call handling center; and

(b) a non-service-initiated data base coupled with said first mobile positioning unit;

said non-service-initiated database containing information including a list of a plurality of registered non-service-initiated mobile devices and specific action which should be followed when each respective registered non-service-initiated mobile device of said plurality of registered non-service-initiated mobile devices is involved in an emergency service call;

registration of said plurality of registered non-service-initiated mobile devices being effected for inclusion in said information via a registration process independent of said transmitting mobile station originating said non-service-initiated mobile emergency service call;

said first mobile positioning unit querying said non-service-initiated data base to ascertain handling instructions for said mobile emergency service call when said mobile telecommunication network fails to provide a call back number for said transmitting mobile station to said first mobile positioning unit;

said non-service-initiated data base, said first mobile positioning unit, said mobile telecommunication network and said non-service-initiated call handling center cooperating to effect routing of said mobile emergency service call substantially according to said handling instructions.

2. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center as recited in claim 1 wherein said non-service-initiated data base is also coupled with at least one second mobile positioning unit.

3. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center as recited in claim 1 wherein the system further comprises an analysis unit coupled with said emergency call handling center and with said non-service-initiated data base;

said emergency call handling center and said non-service-initiated analysis unit cooperating to store information in said non-service-initiated data base relating to non-service-initiated emergency service calls identified by said emergency call handling center.

4. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center as recited in claim 1 wherein said mobile telecommunication network includes a mobile switching center;

said non-service-initiated call handling center and said first mobile positioning unit being coupled with said mobile switching center.

5. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center as recited in claim 2 wherein the system further comprises an analysis unit coupled with said emergency call handling center and with said non-service-initiated data base;

said emergency call handling center and said non-service-initiated analysis unit cooperating to store information in said non-service-initiated data base relating to non-service-initiated emergency service calls identified by said emergency call handling center.

6. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center as recited in claim 2 wherein said mobile telecommunication network includes a mobile switching center;

said non-service-initiated call handling center and said first mobile positioning unit being coupled with said mobile switching center.

7. A system for handling a non-service-initiated mobile emergency service call bound for an emergency call handling center as recited in claim 3 wherein said mobile telecommunication network includes a mobile switching center;

said non-service-initiated call handling center and said first mobile positioning unit being coupled with said mobile switching center.

8. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network;

a mobile positioning center being coupled with said mobile telecommunication network;

the system comprising;

(a) an incognito call handling center coupled with said mobile telecommunication network; and

(b) an incognito phone data base coupled with said mobile positioning center;

said incognito phone database containing information including a list of a plurality of registered incognito mobile stations and specific action which should be followed when each respective registered incognito mobile station of said plurality of registered incognito mobile stations is involved in an emergency service call;

registration of said plurality of registered incognito mobile stations being effected for inclusion in said information via a registration process independent of said incognito mobile station originating said mobile emergency service call;

said mobile positioning center querying said incognito phone data base to ascertain handling instructions for said mobile emergency service call when said mobile telecommunication network fails to provide a call back number for said incognito mobile station to said mobile positioning center;

said incognito phone data base, said mobile positioning center, said mobile telecommunication network and said incognito call handling center cooperating to effect routing of said mobile emergency service call substantially according to said handling instructions.

9. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 8 wherein said incognito phone data base is also coupled with at least one additional mobile positioning center.

10. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 8 wherein the system further comprises an analysis unit coupled with an emergency call handling center and with said incognito phone data base;

said emergency call handling center and said incognito phone analysis unit cooperating to store information in said incognito phone data base relating to incognito emergency service calls identified by said emergency call handling center.

11. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 8 wherein said mobile telecommunication network includes a mobile switching center;

said incognito call handling center and said mobile positioning center being coupled with said mobile switching center.

12. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 9 wherein the system further comprises an analysis unit coupled with an emergency call handling center and with said incognito phone data base;

said emergency call handling center and said incognito phone analysis unit cooperating to store information in said incognito phone data base relating to incognito emergency service calls identified by said emergency call handling center.

13. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 9 wherein said mobile telecommunication network includes a mobile switching center;

said incognito call handling center and said mobile positioning unit being coupled with said mobile switching center.

14. A system for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 10 wherein said mobile telecommunication network includes a mobile switching center;

said incognito call handling center and said mobile positioning unit being coupled with said mobile switching center.

15. A method for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network;

a mobile positioning center and an incognito call handling center being coupled with said mobile telecommunication network;

an incognito phone data base being coupled with said mobile positioning center;

the method comprising;

(a) populating said incognito phone database with information including a list of a plurality of registered incognito mobile stations and specific action which should be followed when each respective registered incognito mobile station of said plurality of registered incognito mobile stations is involved in an emergency service call;

registration of said plurality of registered incognito mobile stations being effected for inclusion in said information via a registration process independent of said incognito mobile station originating said mobile emergency service call;

(b) operating said mobile positioning center to query said incognito phone database to ascertain handling instructions for said mobile emergency service call when said mobile telecommunication network fails to provide a call back number for said incognito mobile station to said mobile positioning center; and

(c) operating said incognito phone data base, said mobile positioning center, said mobile telecommunication network and said incognito call handling center cooperatively to effect routing of said mobile emergency service call substantially according to said handling instructions.

16. A method for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 15 wherein said incognito phone data base is also coupled with at least one additional mobile positioning center.

17. A method for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 15 wherein the system further comprises an analysis unit coupled with an emergency call handling center and with said incognito phone data base;

said emergency call handling center and said incognito phone analysis unit cooperating to store information in said incognito phone data base relating to incognito emergency service calls identified by said emergency call handling center.

18. A method for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 15 wherein said mobile telecommunication network includes a mobile switching center;

said incognito call handling center and said mobile positioning center being coupled with said mobile switching center.

19. A method for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 16 wherein the system further comprises an analysis unit coupled with an emergency call handling center and with said incognito phone data base;

said emergency call handling center and said incognito phone analysis unit cooperating to store information in said incognito phone data base relating to incognito emergency service calls identified by said emergency call handling center.

20. A method for handling a mobile emergency service call originating from an incognito mobile station operating in a mobile telecommunication network as recited in claim 16 wherein said mobile telecommunication network includes a mobile switching center;

said incognito call handling center and said mobile positioning unit being coupled with said mobile switching center.