Online waiting room system, method and computer program product

• US 8,095,400 B2
• Filed: 01/31/2007
• Issued: 01/10/2012
• Est. Priority Date: 03/06/2006
• Status: Active Grant

• Current Assignee: CBS Interactive Inc. (ViacomCBS Incorporated)
• Original Assignee: CBS Interactive Inc. (ViacomCBS Incorporated)
• Inventors: Hopwood, John R., Kerlin, Christopher M., Lee, Terrence, Snyder, Steve, Wong, Kar Loong, Adams, Natalie, Paskin, Ronnie, Thomas, Louis, Herde, Patrick, Sutaria, Brijesh, Binenstock, Bill, Smith, Daniel L., Fernandez, Antonio, Albamonte, Fausto
• Primary Examiner(s): Hayes, John
• Assistant Examiner(s): FLYNN, KEVIN H
• Application Number:
  US11/669,883
• Publication Number:
  US 20070233291A1
• Time in Patent Office: 1,805 Days
• Field of Search: 705/5, 705/7.11
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

An exemplary embodiment of the present invention sets forth a system, method and computer program product which may include providing an online waiting room and gatekeeper for controlling access to users in a plurality of tiered classification standby lines, seeking access to an online event.

Claims

1. An online access method comprising:

a) providing by a processor an online waiting room for an online event;

b) placing users in at least one of a plurality of standby lines, wherein each of said plurality of standby lines is associated with a corresponding user classification tier of access to said online event; and

c) providing, by said processor, a graphical representation of at least two of said plurality of standby lines, said graphical representation being computer-viewable by one user of said users in a first standby line, the graphical representation further providing an indication to said user waiting in said first standby line of where in another of said standby lines said user would have been had said user been placed in said another of said standby lines at the time a user was placed in the first standby line.

2. The method according to claim 1, wherein said online event comprises at least one of:

content,

audio content,

video content,

movie content,

a broadcast,

a digital broadband broadcast,

a video,

an audio,

a movie,

a streaming audio,

a streaming video,

streaming content,

a live event,

a sporting event,

a news event,

an entertainment event,

a concert,

a show,

a performance,

a movie,

an awards show,

an online event,

a game,

a video game,

a business to business seminar,

a seminar,

an organizational meeting,

a conference,

a video conference,

a multi-tiered tournament,

an interview,

an interview with a famous person or

a massively multiplayer online (MMO) game.

3. The method according to claim 1, wherein said plurality of standby lines comprise at least one of:

a standard access (SA) line;

a premier access (PA) line;

a guaranteed access (GA) line;

a lower class line;

a medium class line;

an upper class line;

a general admission line;

a registered user line;

a guaranteed line;

a red carpet line;

a fast pass line;

a premium line;

an express checkout line;

a reputation based line;

a status based line;

an individual reputation points level based line;

or

a self-serve line.

4. The method according to claim 1, further comprising:

d) providing the capability of at least one of said users in said standby line to invite at least one additional of said users to said event.

5. The method of claim 1, further comprising at least one of:

d) providing an indication of at least one of growth or rate of growth, of each of said standby lines;

e) providing an indication of a placement of said user in said standby line;

g) communicating where a said user is in said standby line and where said user would be if in another of said standby lines;

h) providing a boss button comprising at least one of (i) turning off one of more sounds associated with a viewer display viewed by a said user, minimizing said viewer display;

or replacing said viewer display with a graphical representation featuring one or more items;

i) providing a value adding experience while a said user waits comprising at least one of;

providing scores;

providing communication;

providing alerts;

providing chat;

or providing a game;

or

j) providing a user experience differentiator.

6. The method of claim 1, wherein said graphical representation comprises at least one of:

a graphical rendering;

an image;

a video image;

an animated image;

a graphical representation of a venue;

a multi-dimensional indication;

a two-dimensional indication;

a three-dimensional indication;

a graphical representation of people in said standby lines;

a graphical representation of an avatar;

a graphical representation of a stadium;

a graphical representation of a concert hall;

a graphical representation of a night club;

a graphical representation of an awards show;

a graphical representation of an auditorium;

an image of a red carpet;

an image of a turnstile;

or

an image of a velvet rope.

7. The method of claim 1, wherein said event comprises on demand broadband access to streaming video of at least one of:

a sporting event.

8. The method of claim 1, wherein said event comprises online access to at least one of a sporting, an entertainment, or a news event.

9. The method of claim 1, wherein said event comprises at least one of a game, a game without consideration, a game of skill or chance, or a massively multiplayer online (MMO) game.

10. The method of claim 1, further comprising at least one of:

providing at least one of the users the capability to invite a plurality of additional of said users to said event at one time;

providing the at least one user the capability to maintain a buddy list of said-additional of said users;

or

providing the at least one user the capability to track the location in said standby lines of said additional of said users of said buddy list.

11. The method of claim 1, wherein said (b) comprises at least one of:

providing a countdown to expected entry clock to a said user;

or providing an indication of a position of said user, had said user been in another of said plurality of standby lines than said standby line.

12. The method of claim 1, wherein said (b) comprises at least one of:

controlling access to said online event by prioritizing user access to said online event;

managing said standby lines;

manipulating said standby lines;

slowing down or speeding up said standby lines;

managing access;

bouncing one or more of said users in said standby lines if acting outside rules;

managing access based on user classifications;

managing what happens in said online waiting room;

facilitating alerts;

creating alerts;

providing content;

providing scores;

providing polls;

managing polls;

providing value added content;

managing ads;

providing user communication;

providing individual access;

providing single user access;

providing single user access dependent upon reputation;

managing a reputation engine;

managing a status engine;

managing group user access;

managing tier user access;

or

managing individual user access.

13. The method of claim 1, wherein said user classification tier of access comprises at least one of a standard access (SA), a premier access (PA), a guaranteed access (GA), a reputation based access;

or a status based access.

14. The method of claim 1, wherein said graphical representation comprises an indication of said standby lines comprising at least one of:

an audio indication,

a video indication,

a graphical indication

a two-dimensional indication,

a three-dimensional indication,

an animated indication,

an image indication,

an alert indication,

a communication indication,

a browser based popup indication,

an instant message based indication, or

an email based indication.

15. The method of claim 13 further comprising:

providing the capability of an immediate reserved access to said online event to a said user in a said standby line associated with a GA classification tier;

providing the capability of a medium level access to said online event to a said user in a said standby line associated with a PA classification tier;

providing the capability of a lower level of access to a said user in a said standby line associated with an SA classification tier.

16. The method of claim 15, wherein said medium level of access provides a shorter wait in a said standby line as compared to a wait for said lower level of access.

17. The method of claim 15, wherein a said user may request to move to a higher level of access than a current user access level.

18. The method of claim 17, wherein the user pays a fee to a service provider to move to said higher level of access.

19. The method of claim 17, wherein at least one of:

the user performs a task to move to said higher level of access;

or the user'"'"'s status or reputation moves the user to said higher level of access.

20. The method of claim 19, wherein said task includes at least one of:

registration, entering a user reputation profile;

or entering a user status profile.

21. The method of claim 1, wherein any of said users may communicate with one another via at least one of:

a buddy list;

a chat room;

an instant message;

an email;

a mobile message;

a short message system (SMS) message;

a wireless platform communication message;

a telephony message;

or

a VoIP connection.

22. The method of claim 1, wherein a said user is provided a capability comprising configuring of an avatar corresponding to the user.

23. The method of claim 1, further comprising at least one of:

providing advertising to any of said users waiting in a said standby line;

providing scores of sporting events to those in a said standby line;

providing content to any of said users in a said standby line;

providing a game to any of said users in a said standby line;

providing at least one of audio, video, animation, or textual data to any of said users in a said standby line;

providing at least one of an email, an instant message, a short message system (SMS) message, a multimedia messaging service (MMS) or a wireless notification to any of said users in a said standby line;

providing an invitation to move to a higher level of access to any of said users in a said standby line;

providing relative wait times list of the performance of the top ten of the at least one participants;

providing a wine bar to any of said users comprising an opportunity to purchase goods or services;

providing a game;

providing a news ticker;

providing a content ticker;

or

providing a relatively low bandwidth service as compared to said online event.

24. The method of claim 1, further comprising at least one of:

providing an advertisement (ad) during at least one of;

before, during, or after a said user is waiting in a said standby line;

providing a banner ad;

providing a video ad;

providing an audio ad;

providing an animated ad;

providing content;

providing audio content;

providing video content;

providing customized ads;

or

providing customized ads based upon at least one of user tier, user reputation or user status.

25. The method of claim 1, further comprising:

providing a schedule of a future event.

26. The method of claim 1, further comprising:

providing said users an opportunity to register in advance for inclusion in one of said plurality of standby lines.

27. The method of claim 1, further comprising:

Enabling a third party comprising at least one of a business, an individual, a consumer, a charity, or an entity, to use said online waiting room comprising at least one of;

receiving a selection of a skin option;

enabling a customizable mod including a graphical representation of venue;

personalizing a user experience of a said user;

providing for personalization of the user experience, wherein a level of personalization is dependent based upon an individual user profile or reputation;

receiving a third party ad;

receiving a fee from the third party;

receiving avatar configuration information from a said user;

receiving options for customization of said online waiting room;

receiving a setup for said waiting room;

receiving a number of said standby lines and rules for providing entry to said online event by any of said users of said standby lines;

receiving a request for content to be displayed to any of said users in said waiting room;

or

sharing revenue with the third party.

28. The method of claim 1, further comprising:

enabling collaboration between two or more of said users of said online waiting room comprising providing at least one of;

a billboard;

a short message system (SMS);

a wireless message;

a multimedia message;

a multimedia message system (MMS) message;

a mobile message;

an invitation to a friend;

an email to a friend;

a message;

a notification;

an alert;

an internet message;

a BLOG;

a message board;

an Internet chat session;

an instant message;

a chat room;

a web browser based notification;

an email;

or

a voice-over Internet Protocol (VoIP) session.

29. The method of claim 1, further comprising:

providing an application enabling provision of at least one of said online waiting room or a game to be played by any of said users while waiting in said online waiting room, said application providing at least one of;

a message;

a program on a computer readable medium,

a downloadable program, an applet,

a web-enabled application,

a mobile application,

BREW application;

a networked application;

a massively multimedia online (MMO) or

a JAVA application.

30. The method of claim 1, wherein said method is performed on at least one of:

a browser-based system;

a standalone workstation-based system;

a client-server based system;

a server-based system;

or

an application service provider (ASP)-based system.

31. The method of claim 1, wherein the method is used for providing indications of at least one of upselling user access, products, services, browsing to buy, tiers, or offers to access products or services.

32. The method of claim 10, wherein the invitation method comprises attracting additional users comprises at least one of:

inviting additional users to a future event;

attracting non-registered new subscribers;

attracting traffic from existing subscribers;

attracting affinity participation;

attracting activity;

attracting visitors to a website;

attracting demand for content;

attracting page hits;

attracting page use;

attracting sponsorship;

attracting advertising;

driving brand recognition;

or

attracting live people.

33. The method of claim 32, wherein the users being attracted are being attracted to at least one of:

an online content registration;

an online content subscription;

an advertisement (AD);

a website;

a broadcast;

a program;

content;

a viewing of content;

a future event;

or

playback of content.

34. The method of claim 1, further comprising providing any of said users entertainment while the users are waiting in said standby lines of said online waiting room comprising at least one of:

providing value added services;

providing a boss button;

providing a boss button after entering a waiting room;

providing a fact-related game;

providing an entertainment related game;

providing a content related game;

providing a movie content related game;

providing a music content related game;

providing a television content related game;

providing a sports related game;

providing a current events related game;

providing a news related game;

providing a trivia game;

providing a sports trivia game;

providing an entertainment trivia game;

providing a movie trivia game;

providing a television trivia game;

providing a television program trivia game;

providing games;

providing incentives;

providing casual games;

providing history games;

providing educational games;

providing entertainment games;

providing skill games;

providing card games;

providing board games;

providing arcade games;

providing games with incentives;

providing mobile games;

or

providing a broadcast trivia game.

35. The method of claim 1, further comprising ensuring a said user in a said standby line corresponds to a unique real person comprising:

requiring the participants to perform at least one of;

requiring a said user to respond with an expected response to a prompt or returning the user to the back of the standby line;

registering as a participant;

registering at least one of an email, a username, a password, a first name, last name or personally identifiable information;

performing a reverse Turing test to indicate a live user;

entering a unique indicator of the at least one user;

entering a social security number of the at least one user;

or

entering an email address of the at least one user.

36. The method of claim 1, wherein said a) comprises providing said online waiting room to at least one of:

a computer;

a device;

a watch;

a gaming device;

a console;

an XBOX 360;

a digital video recorder (DVR);

a personal video recorder;

a kiosk;

a mobile device;

a telephony device;

a browser enabled device;

a web browser-enabled device;

a web device;

a computing device;

a communications device;

a telephony device,

an interactive television (iTV) device;

a wireless device;

a personal digital assistant (PDA) device;

a location-based device;

or

a geographic positioning system (GPS) location-based device.

37. The method of claim 1, further comprising providing a said user the capability to invite another said user to enter said waiting room, wherein said invite comprises at least one of:

a billboard;

a short message system (SMS);

a multimedia message service (MMS);

a mobile message;

an invitation to a friend;

an email to a friend;

a message;

a notification;

an alert;

an internet message;

a BLOG;

a message board;

an Internet chat session;

an instant message;

a chat room;

a web browser based notification;

an email;

or

a voice-over Internet Protocol (VoIP) session.

38. A system comprising:

an online waiting room server adapted to communicate with a network for communication with a plurality of user devices,

said server;

(i) adapted to manage a plurality of tiered access standby lines of users,

(ii) adapted to control access by the users to an online event, and

(iii) adapted to provide a graphical representation of said online waiting room to the users, the graphical representation further providing an indication to a user waiting in a first standby line where in another of said standby lines said user would have been had said user been placed in said another of said standby lines at the time a user was placed in the first standby line.

39. A system comprising:

at least one processor providing an online waiting room for an online event;

at least one processor symbolically placing users in a plurality of tiered classification standby lines;

at least one processor controlling access to said online event by the users in accordance with rules associated with each of said plurality of tiered classification standby lines;

at least one processor providing a symbolic representation indicating a placement of one of said users in at least one of said standby lines; and

at least one processor providing an indication to a user waiting in a first standby line where in another of said standby lines said user would have been had said user joined said another of said standby lines at a time the user joined the first standby line.

40. The system according to claim 39, further comprising:

at least one processor for providing at least one user waiting in said online waiting room the capability to invite at least one additional user to join said online waiting room.

41. A non-transitory computer-readable medium embodying logic which when executed on a computer performs a method comprising:

providing an online waiting room for an online event;

placing users in a line of a plurality of standby lines,

wherein each of said plurality of standby lines is associated with a corresponding user classification tier of access to said online event; and

providing a graphical representation of at least two of said plurality of standby lines, said graphical representation being computer-viewable by a user in a first standby line the graphical representation further providing an indication to said user waiting in said first standby line of where in another of said standby lines said user would have been had said user been placed in said another of said standby lines at a time the user was placed in the first standby line.

42. An online access method for providing a massively multiplayer online waiting room, comprising:

symbolically receiving by a processor users into a plurality of tiered classification standby lines;

controlling access to an online event for the users in accordance with one or more rules of access;

prioritizing access of at least one of said users in a higher tier classification standby line relative to a lower tier classification standby line; and

providing, by said processor, a user waiting in a first standby line an indication of where in another of said standby lines said user would have been had said user been placed in said another of said standby lines at a time the user was placed in the first standby line.

43. The method according to claim 42, wherein said controlling access comprises at least one of:

classifying a said user;

classifying a said user based on payment tier;

classifying a said user based on reputation;

classifying a said user based status;

classifying a said user based on a sign up date;

providing access dependent on a tier of said users;

providing access dependent upon a group of said users;

providing access to individual ones of said users;

providing access to individual ones of said users based on user profile reputation;

providing access based on reputation algorithm;

or

providing a profile system measuring at least one reputation attribute of a said user.

44. An online access method comprising:

a) providing by a processor an online waiting room for an online event;

b) placing users in at least one of a plurality of standby lines,

wherein each of said plurality of standby lines is associated with a corresponding user classification tier of access to said online event; and

c) providing, by said processor, a graphical representation of at least two of said plurality of standby lines, said graphical representation being computer-viewable by a user in a first standby line, the graphical representation further providing an indication to said user waiting in said first standby line of where in another standby line the user would have been had the user been placed in said another standby line at a time the user was placed in the first standby line.

45. An online access method comprising:

a) providing by a processor an online waiting room for an online event;

b) placing users in at least one of a plurality of standby lines,

wherein each of said plurality of standby lines is associated with a corresponding user classification tier of access to said online event; and

c) providing, by said processor, a graphical representation of at least two of said plurality of standby lines, said graphical representation being computer-viewable by a user in a first standby line, the graphical representation further communicating to said user waiting in said first standby line where said user is in said standby line and further communicating where in another standby line the user would have been had the user been placed in said another standby line at a time the user was placed in the first standby line.