Real-time monitoring of service agreements
First Claim
1. A telecommunications network management system that comprises:
- a data collector that receives service information from one or more sources in a telecommunications network, and that converts the service information into values of primary parameters of a service model;
a performance data manager that receives the primary parameter values from the data collector, and that calculates values of secondary parameters of the service model from the primary parameter values, wherein the performance data manager stores the primary and secondary parameter values in a performance data database; and
a service level objective (SLO) monitor that receives primary parameter values from the data collector and secondary parameter values from the performance data manager, wherein the SLO monitor verifies that parameter values satisfy parameter objectives, and wherein the SLO monitor initiates an action defined for that parameter objective if a violation is detected;
wherein the SLO monitor determines an objective status value for each comparison between a parameter value and a parameter objective, wherein the objective status value ranges between zero and one to indicate a degree of degradation, and wherein the SLO monitor provides the objective status values to the performance data manager for storage in the performance data database; and
wherein the action includes altering a configuration of a telecommunications network component so as to return a parameter value to a desired range.
3 Assignments
0 Petitions
Accused Products
Abstract
A telecommunications network management system is disclosed that continuously monitors compliance with a service level agreement. In a preferred embodiment, the system includes a data collector, a performance data manager, and a service level objective monitor. The data collector receives service information from one or more sources in a telecommunications network, and converts the service information into values of primary parameters in a service model. The performance data manager receives the primary parameter values from the data collector, and calculates values of secondary parameters in the service model from the primary parameter values. The parameter values are stored in a performance database. The service level objective (SLO) monitor verifies that parameter values satisfy parameter objectives, and initiates a specified action for that parameter objective if a violation is detected.
-
Citations
16 Claims
-
1. A telecommunications network management system that comprises:
-
a data collector that receives service information from one or more sources in a telecommunications network, and that converts the service information into values of primary parameters of a service model; a performance data manager that receives the primary parameter values from the data collector, and that calculates values of secondary parameters of the service model from the primary parameter values, wherein the performance data manager stores the primary and secondary parameter values in a performance data database; and a service level objective (SLO) monitor that receives primary parameter values from the data collector and secondary parameter values from the performance data manager, wherein the SLO monitor verifies that parameter values satisfy parameter objectives, and wherein the SLO monitor initiates an action defined for that parameter objective if a violation is detected; wherein the SLO monitor determines an objective status value for each comparison between a parameter value and a parameter objective, wherein the objective status value ranges between zero and one to indicate a degree of degradation, and wherein the SLO monitor provides the objective status values to the performance data manager for storage in the performance data database; and wherein the action includes altering a configuration of a telecommunications network component so as to return a parameter value to a desired range. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A method for continuously monitoring compliance with a service level agreement, the method comprising:
-
collecting service information from one or more sources in a telecommunications network; converting the service information into values of primary parameters of a service model; calculating values of secondary parameters of the service model from the primary parameter values; verifying that parameter values satisfy parameter objectives for those parameters; automatically initiating an action defined for that service model objective if a parameter value does not satisfy a parameter objective; determining an objective status value for each combination of parameter value and parameter objective verified, wherein the objective status value ranges between zero and one to indicate a degree of degradation; and storing the primary parameter values, the secondary parameter values, and the objective status values in a database; and
wherein the action includes altering a configuration of a telecommunications network component so as to return a parameter value to a desired range. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16)
-
Specification