Systems, apparatus, and methods for obtaining satisfaction ratings for online purchases

• US 8,100,322 B1
• Filed: 12/24/2007
• Issued: 01/24/2012
• Est. Priority Date: 12/24/2007
• Status: Expired due to Fees

• Current Assignee: Gen Digital Inc.
• Original Assignee: Symantec Corporation (NortonLifeLock Inc.)
• Inventors: Nachenburg, Carey
• Primary Examiner(s): RUDY, ANDREW J
• Application Number:
  US11/963,965
• Time in Patent Office: 1,492 Days
• Field of Search: 235/375, 235/376, 705/7.31, 705/7.32, 707/758
• US Class Current: 235/376
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

Systems, apparatus, and methods are disclosed for collecting and combining consumer satisfaction ratings for online purchases. Users may be prompted for purchase satisfaction after an expected delivery date. Information from one or more user responses may then be compiled and used to rate online vendors.

Claims

1. A system for obtaining satisfaction ratings for online purchases, the system comprising:

a vendor rating server configured to receive purchase satisfaction information provided by users of computing devices;

the vendor rating server further configured to calculate vendor ratings based on the purchase satisfaction information provided by the users;

the vendor rating server further configured to transmit the purchase satisfaction information and the vendor ratings to the computing devices;

a computing device configured to monitor content served to a user, detect purchase confirmation information for a particular purchase within the content, and determine an estimated arrival date for the particular purchase from the purchase confirmation information;

the computing device further configured to prompt the user for purchase satisfaction information for the particular purchase on or after the estimated arrival date; and

the computing device further configured to communicate the purchase satisfaction information for the particular purchase to the vendor rating server.

2. The system of claim 1, further comprising an e-commerce server configured to process a transaction.

3. The system of claim 1, further comprising a merchant gateway.

4. A method for obtaining satisfaction ratings for online purchases, the method comprising:

monitoring content served to a user;

detecting purchase confirmation information for a particular purchase within the content;

determining an estimated arrival date for the particular purchase from the purchase confirmation information;

prompting the user for purchase satisfaction information for the particular purchase on or after the estimated arrival date; and

communicating the purchase satisfaction information for the particular purchase to a vendor rating server, wherein

the method is performed by a computing system for obtaining satisfaction ratings, the computing system comprising at least one processor.

5. The method of claim 4, wherein the content is selected from the group consisting of web pages, electronic messages, feeds, data streams, and cached data.

6. The method of claim 4, wherein determining an estimated arrival date includes examining source code.

7. The method of claim 4, further comprising providing access to user reviews.

8. The method of claim 4, further comprising storing the purchase confirmation information in a local datastore.

9. The method of claim 4, further comprising storing the purchase confirmation information in a remote datastore.

10. The method of claim 4, further comprising deriving a vendor rating from satisfaction information submitted by multiple users.

11. The method of claim 4, further comprising displaying previously recorded information from one or more user transactions.

12. The method of claim 4, further comprising enabling the user to retroactively update ratings and reviews.

13. The method of claim 4, further comprising transmitting transaction amounts to the vendor rating server.

14. An apparatus for obtaining satisfaction ratings for online purchases, the apparatus comprising:

a purchase detection module configured to monitor content served to a user, detect purchase confirmation information for a particular purchase within the content, and determine an estimated arrival date for the particular purchase from the purchase confirmation information;

a user interface module configured to prompt a user for purchase satisfaction information for the particular purchase on or after the estimated arrival date; and

a communication module configured to communicate the purchase satisfaction information for the particular purchase to a vendor rating server.

15. The apparatus of claim 14, wherein the user interface module is further configured to display user satisfaction information corresponding to a currently browsed web site.

16. The apparatus of claim 14, wherein the purchase detection module comprises a content parsing module configured to determine information from the group consisting of a date, a transaction amount, and a vendor corresponding to the particular purchase.

17. The apparatus of claim 14, further comprising an update module configured to update user satisfaction information compiled from multiple users and algorithms related to collecting satisfaction information.

18. The apparatus of claim 14, wherein the user interface module is configured to execute within a toolbar framework.

19. The apparatus of claim 14, further comprising a vendor rating server configured to aggregate purchase satisfaction information and compute vendor ratings.

20. The apparatus of claim 14, further comprising a security module configured to encrypt information transmitted to the vendor rating server.