Voice business client
First Claim
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1. A method of servicing telephone calls by an interactive voice response system comprising:
- initiating, by a voice gateway, an interactive voice response session with a voice business client in response to a received a telephone callrequesting, by the voice business client, and receiving, from an application runtime environment, at least a portion of an application model;
transforming, by the voice business client, the received model into a voice gateway executable format, the transforming including;
evaluating the received model to identify one or more model patterns;
selecting one or more transformation rules as a function of the one or more identified model patterns; and
applying the selected transformation rules to the respective model patterns, the result of which is voice gateway executable instructions; and
transmitting the transformed model to the voice gateway.
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Abstract
The subject mater herein relates to computer software and client-server based applications and, more particularly, to a voice business client. Some embodiments include one or more device-agnostic application interaction models and one or more device specific transformation services. Some such embodiments provide one or more of systems, methods, and software embodied at least in part in a device specific transformation service to transform channel agnostic application interaction models to and from device or device surrogate specific formats.
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Citations
14 Claims
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1. A method of servicing telephone calls by an interactive voice response system comprising:
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initiating, by a voice gateway, an interactive voice response session with a voice business client in response to a received a telephone call requesting, by the voice business client, and receiving, from an application runtime environment, at least a portion of an application model; transforming, by the voice business client, the received model into a voice gateway executable format, the transforming including; evaluating the received model to identify one or more model patterns; selecting one or more transformation rules as a function of the one or more identified model patterns; and applying the selected transformation rules to the respective model patterns, the result of which is voice gateway executable instructions; and transmitting the transformed model to the voice gateway. - View Dependent Claims (2, 3, 4, 5)
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6. A non-transitory device-readable medium, with executable instructions, which when processed by one or more suitably configured devices, causes the one or more devices to interactively service telephone calls into a voice gateway by:
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initiating an interactive voice response session with a voice business client in response to a received a telephone call; requesting, by the voice business client, and receiving, from an application runtime environment, at least a portion of an application model; transforming, by the voice business client, the received model into a voice gateway executable format, the transforming including; evaluating the received model to identify one or more model patterns; selecting one or more transformation rules as a function of the one or more identified model patterns; and applying the selected transformation rules to the respective model patterns, the result of which is voice gateway executable instructions; and transmitting the transformed model to the voice gateway. - View Dependent Claims (7, 8, 9, 10)
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11. An interactive voice response system comprising:
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one or more voice gateways coupled to a voice network; an application server communicatively coupled to the voice gateways; a runtime environment operative on the application server to; retrieve one or more application models from an application model storage repository in response to a requesting object, and process the one or more application models by retrieving data associated with the application models from one or more locations and rendering the model and retrieved data to the requesting object in a descriptive text-based format; and one or more voice gateway interface objects operative on the application server to; receive an application request from a voice gateway and forward the request to the runtime environment, receive the rendering of the model and data from the runtime environment, transform the rendering into a format of the requesting voice gateway by; evaluating the rendering to identify one or more patterns; selecting one or more transformation rules as a function of the one or more identified patterns; and applying the selected transformation rules to the respective patterns, the result of which is the transformed rendering that includes voice gateway executable instructions, and dispatch the transformed rendering to the requesting voice gateway. - View Dependent Claims (12, 13, 14)
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Specification