Methods and systems for obtaining reviews for items lacking reviews

• US 8,108,255 B1
• Filed: 09/27/2007
• Issued: 01/31/2012
• Est. Priority Date: 09/27/2007
• Status: Expired due to Fees

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Robinson, James G., Nightingale, Terrance R., Mongrain, Scott Allen
• Primary Examiner(s): Weiss, John G.
• Assistant Examiner(s): CHORNESKY, ADAM B
• Application Number:
  US11/863,094
• Time in Patent Office: 1,587 Days
• Field of Search: 705/14.72, 705/26.7, 705/347
• US Class Current: 705/14.44
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0245 Surveys
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

A system includes an interactive item catalog and a data repository that stores purchase histories for users, first reviews for items submitted by users, and first review helpfulness scores. A search engine system identifies catalog items that do not have reviews from users. The system includes a user interface that enables the user to select an item identified by the search engine system as not having user reviews. The systems includes review entry user interface via which the user can enter a first review for an item selected by the user. A game system is configured to calculate for a first review game first review scores and first review rankings for users based at least in part on data stored in the data repository and the first review scores. The system includes an interface configured to provide information to users related to their first review scores and rankings.

Claims

1. A computing system, comprising:

an interactive catalog of items;

a data repository that stores;

purchase histories for users,

first reviews for items submitted by users and an identification as to which user submitted a given first review, and

indicators related to how helpful others have found the first reviews for items;

a search engine system configured to identify catalog items that do not have reviews from users;

a recommendation system configured to recommend candidate items for a user to provide first reviews for, wherein the recommendation system uses data stored in the data repository to determine user item affinity and the identification of catalog items that do not have reviews to generate recommendations for first review candidate items;

a first review candidate selection interface that provides functionality for the user to select an item from the recommended candidate items;

a review entry user interface via which the user can enter a first review for an item selected by the user;

a game system configured to calculate for a review game first review scores and first review rankings based at least in part on data stored in the data repository; and

an interface configured to provide information to users related to their first review scores and rankings.

2. The computing system as defined in claim 1, wherein the search engine system is configured to provide functionality for users to conduct searches to locate items in the interactive catalog that do not have user reviews.

3. The computing system as defined in claim 1, wherein the game system is configured to calculate a first review score for a first user based at least in part on a quantity of first reviews provided by the first user and on indications as to how many other users found the user'"'"'s first reviews helpful.

4. The computing system as defined in claim 1, wherein the game system is configured to calculate a first review score for a first user based at least in part on a quantity of first reviews provided by the first user and on indications as to how many other users found the user'"'"'s first reviews not helpful.

5. The computing system of claim 1, wherein the recommendation system is configured to recommend candidate first review items to the user based at least in part on item-to-item similarity mappings with respect to items the user has provided reviews for and/or has purchased.

6. The computing system of claim 1, wherein the recommendation system is configured to offer enhanced first review points for first reviews submitted for categories of items identified as having more than a specified percentage and/or amount of items without user reviews.

7. The computing system of claim 1, wherein the computing system includes a user interface via which the user can specify that the system is to email message and/or transmit a message to the user'"'"'s mobile phone when one or more user specified events related to the review game occur.

8. A computer-implemented method of providing a review game, comprising:

recommending, by a computer system including hardware, to a first user first review candidates for items in an electronic catalog that do not have user reviews;

calculating, by the computer system, a first review score for the first user based at least in part on the quantity of reviews submitted by the first user in a first time period and on helpfulness indications provided by other users with respect to first user'"'"'s first reviews within the time period;

calculating, by the computer system, a first review ranking for the first user relative to other users playing the review game based least in part of the user'"'"'s first review score and the first review scores of other users; and

assigning a badge and/or title to the first user based at least in party on the first user'"'"'s first review score.

9. The method of claim 8, further comprising:

identifying at least a first category of items having a first characteristic; and

offering additional first review points to users that submit first reviews for items within the first category as compared to review points offered for a category of items that do not have the first characteristic.

10. The method of claim 8, wherein the first characteristic relates to having a higher percentage of items that do not have user reviews than other categories.

11. The method of claim 8, further comprising storing in a computer readable medium:

purchase histories for users,

first reviews for items submitted by users and an identification as to which user submitted a given first review, and

indicators related to how helpful others have found the first reviews for items.

12. The method of claim 8, wherein the first review candidates are selected based at least in part on item affinity determinations for the first user.

13. The method of claim 8, further comprising providing a user interface via which the first user can search for items in a selected category in the electronic catalogue that do not have user reviews.

14. The method of claim 8, further comprising providing a user interface displaying information related to the first user'"'"'s performance in the review game, including the first user'"'"'s ranking relative to other users.

15. The method of claim 8, wherein the first review candidates include at least one item that has a review from a distributor and/or manufacturer.

16. The method of claim 8, further comprising providing review game performance trend information for the first user to the first user.

17. A computing system, comprising:

an electronic catalog of items;

a data repository that stores;

purchase histories for users,

first reviews for items submitted by users and an identification as to which user submitted a given first review, and

scores related to how helpful others have found the first reviews for items;

a first review candidate selection interface that provides functionality for a user to select an item not having any user reviews;

a review entry user interface via which the user can enter a first review for an item selected by the user;

a game system configured to calculate for a review game first review scores and first review rankings for users based at least in part on data stored in the data repository and the first review scores; and

an interface configured to provide information to users related to their first review scores and rankings.

18. The computing system as defined in claim 17, further comprising a recommendation system configured to recommend candidate items for the user to provide first reviews for.

19. The computing system as defined in claim 17, wherein the computing system is configured to offer enhanced first review points for first reviews submitted for categories of items identified having a first characteristic.

20. The computing system as defined in claim 17, further comprising a search engine system configured to identify catalog items that do not have reviews from users.

21. The computing system as defined in claim 17, wherein the game system is configured to calculate a first review score for a first user based at least in part on a quantity of first reviews provided by the first user and on indications as to how many other users found the user'"'"'s first reviews helpful and how many other users found the user'"'"'s first reviews unhelpful.

22. The computing system as defined in claim 17, wherein the game system is configured to prevent a score associated with a given first review from exceeding a predefined cap.

23. The computing system as defined in claim 17, wherein the computing system includes a user interface that displays to a first review ranking, badge and/or title, and score for at least one user.

24. The computing system of claim 17, wherein the computing system includes a user interface that provides information regarding how to improve at least one first review at least partly in response to a current score associated with the at least one review reaching a first level.

25. The computing system of claim 17, wherein the computing system includes a user interface via which the user can specify that the system is to automatically transmit a message to the user when one or more user specified events related to the review game occur.