Providing a rating for a web site based on weighted user feedback

• US 8,112,403 B2
• Filed: 05/16/2007
• Issued: 02/07/2012
• Est. Priority Date: 05/19/2006
• Status: Active Grant

• Current Assignee: NortonLifeLock Inc.
• Original Assignee: Symantec Corporation (NortonLifeLock Inc.)
• Inventors: Repasi, Rolf, Clausen, Simon
• Primary Examiner(s): Lee, Wilson
• Assistant Examiner(s): Le, Jessica N
• Application Number:
  US11/803,922
• Publication Number:
  US 20070271246A1
• Time in Patent Office: 1,728 Days
• Field of Search: None
• US Class Current: 707/705
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

A method of (and associated system and computer program product for) providing a rating for a web site (205). The rating is obtained from a plurality of member users. A member user (405) submits (320) feedback data (215), that may be stored in a database (220), using an interface (415) provided on a member user terminal (210), the feedback data (215) related to the web site. A member user submitting feedback data (215) has a member user weighting, a member user weighting is preferably obtained (330) from one or more other member users, or may be initially allocated as a default weighting. The rating for the web site (205) is determined (340) at least partially based on the feedback data (215) and the member user weighting of the member user who submitted the feedback data (215). The rating may be determined or adjusted by feedback data and respective member user weightings received from other member users.

Claims

1. A computer-implemented method of providing a rating for a web site, the rating obtained from one or more member users, the method including:

on a user terminal, receiving feedback data submitted by a user using a graphical user interface (GUI) provided on the user terminal, the feedback data relating to the web site;

determining, by a processor, whether the user is classified as a member user, wherein the user is classified as a member user when the user satisfies at least one predetermined criteria;

upon determining that the user is classified as a member user, storing, by the processor, the received feedback data relating to the web site in a database;

upon determining that the user is classified as a non-member user, does not contribute to the feedback data of the web site;

preventing, by the processor, the feedback data received from a member user from being accessed by a non-member user;

allocating, by the processor, an average member user weighting to the member user, wherein the average member user weighting is obtained by one or more other member users rating previous feedback data of the member user; and

calculating, by the processor, an overall rating for the web site at least partially based on a combination of the feedback data and the average member user weighting.

2. The method as claimed in claim 1, wherein determining the overall rating for the web site is based on a plurality of feedback data and a plurality of respective member user weightings from a plurality of member users.

3. The method as claimed in claim 1, wherein the feedback data is submitted by the user while the web site is being displayed or used on the user terminal.

4. The method as claimed in claim 1, wherein a selection of web sites are ranked according to the overall rating of each of the selected web sites.

5. The method as claimed in claim 1, wherein the average member user weighting is altered based on the one or more other member users rating the previous feedback data of the member user.

6. The method as claimed in claim 1, wherein the non-member user accesses at least part of a database storing the overall rating of the web site via a front end interface.

7. The method as claimed in claim 6, wherein the non-member user accesses the overall rating of the web site.

8. The method as claimed in claim 6, wherein the non-member user accesses a ranked list of a selection of web sites.

9. The method as claimed in claim 6, wherein the front end interface is part of a search engine.

10. A system for providing a rating for a web site, the rating obtained from one or more member users, a member user submitting feedback data using an interface provided on a member user terminal, the feedback data relating to the web site, the system including:

a database configured to store an average member user weighting;

a processor configured to;

receive feedback data submitted by a user using a graphical user interface (GUI) provided on a user terminal, the feedback data relating to the web site;

determine whether the user is classified as a member user, wherein the user is classified as a member user when the user satisfies at least one predetermined criteria;

upon determining that the user is classified as a member user, store the received feedback data relating to the web site in the database;

upon determining that the user is classified as a non-member user, does not contribute to the feedback data of the web site;

prevent the feedback data received from a member user from being accessed by a non-member user;

allocate an average member user weighting to the member user, wherein the average member user weighting is obtained by one or more other member users rating previous feedback data of the member user; and

calculating an overall rating for the web site at least partially based on a combination of the feedback data and the average member user weighting.

11. The system as claimed in claim 10, wherein the database stores the rating for the web site.

12. A computer program product for providing a rating for a web site, the computer program product comprising a computer-readable storage device having instructions thereon, the instructions comprising:

code programmed to receive feedback data submitted by a user using a graphical user interface (GUI) provided on a user terminal, the feedback data relating to the web site;

code programmed to determine whether the user is classified as a member user, wherein the user is classified as a member user when the user satisfies at least one criteria;

upon determining that the user is classified as a member user, code programmed

to store the received feedback data relating to the web site in a database;

upon determining that the user is classified as a non-member user, does

not contribute to the feedback data of the web site;

code programmed to prevent the feedback data received from a member user from being accessed by a non-member user;

code programmed to obtain the rating for the web site from one or more member users;

code programmed to determine an average member user weighting for the member user, wherein the average member user weighting is obtained by one or more other member users rating previous feedback data of the member user; and

code programmed to calculating an overall rating for the web site, wherein the overall rating is determined at least partially based on a combination of the feedback data and the average member user weighting.

13. The computer program product as claimed in claim 12, wherein the determination of the overall rating for the web site is based on a plurality of feedback data and a plurality of respective member user weightings from a plurality of member users.

14. The computer program product as claimed in claim 12, wherein the interface on the user terminal is one or more of a group of:

at least one feedback data submission tool provided in a separate program window;

at least one feedback data submission tool provided in client-side software;

at least one feedback data submission tool provided by a javascript program; and

at least one feedback data submission tool provided as a pop-up window.

15. The computer program product as claimed in claim 12, wherein the interface on the user terminal is one or more of a group of:

at least one feedback data submission tool embedded in the web site;

at least one feedback data submission tool provided in a web browser plug-in; and

at least one feedback data submission tool provided in a web browser frame.