Call intrusion

• US 8,116,439 B1
• Filed: 08/19/2005
• Issued: 02/14/2012
• Est. Priority Date: 08/19/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Runcie, Peter D.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US11/207,631
• Time in Patent Office: 2,370 Days
• Field of Search: 379/88.12, 379/88.22
• US Class Current: 379/88.12
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 3/20 with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting

Abstract

A computational system is provided that includes:

• • (a) a boundary analyzer 164, 168, and 216 operable to identify a next boundary in a predetermined activity; and
  • (b) an interrupt handler 160 operable to (i) determine that a notification is to be provided to a user, (ii) determine that the user is currently engaged in the predetermined activity on a computational device, and (iii) provide the notification to the user in temporal proximity to the identified next boundary.

Claims

1. A method for providing a notification to a user, comprising:

determining that a notification is to be provided to a user by a server at a monitored endpoint, the determination being based on the server receiving an interrupt request associated with a call intrusion or GUI (Graphical User Interface) notification;

determining that the user is currently engaged in a predetermined activity on a computational device at the monitored endpoint;

identifying a next boundary in the predetermined activity in which to provide the notification to the user; and

providing the notification to the user at the monitored endpoint in temporal proximity to the identified next boundary, wherein;

the predetermined activity is providing user input to an application,

the notification is a graphical icon,

the computational device is a computational component,

the next boundary is a pause in a user activity,

the user input is at least one of typing on a keyboard, inputting voice commands, inputting commands using a stylus, and inputting commands using a mouse; and

the identifying step further comprises;

identifying a pause of at least a predetermined duration, wherein the identified next boundary is the identified pause.

2. The method of claim 1, wherein the notification is associated with at least one of an incoming email, an operating system and/or application warning, an incoming call, and an incoming instant message.

3. The method of claim 1,

wherein when the notification is urgent providing the notification immediately to user.

4. The method of claim 1, further comprising:

determining a time to the next boundary;

when the time to the next boundary is more than a selected duration, providing the notification immediately to user.

5. A non-transitory computer readable medium comprising processor executable instructions for performing the steps of claim 1.

6. A computational system, comprising:

(a) a boundary analyzer operable to identify a next boundary in a predetermined activity at a monitored endpoint; and

(b) an interrupt handler operable to (i) determine that a notification is to be provided to a user at the monitored endpoint, the determination being based on a server receiving an interrupt request associated with a call intrusion or GUI (Graphical User Interface) notification, (ii) determine that the user is currently engaged in the predetermined activity on a computational device at the monitored endpoint, and (iii) provide the notification to the user in temporal proximity to the identified next boundary,

wherein;

the predetermined activity is providing user input to an application, wherein the notification is a graphical icon, wherein the computational device is a computational component, and wherein the next boundary is a pause in a user activity,

the user activity is at least one of typing on a keyboard, inputting voice commands, inputting commands using a stylus, and inputting commands using a mouse, wherein, in the identifying operation, the boundary analyzer identifies a pause of at least a predetermined duration, and wherein the identified boundary is the identified pause, and

the notification is associated with at least one of an incoming email, an operating system and/or application warning, an incoming call, and an incoming instant message.

7. The computational system of claim 6, wherein the interrupt handler is further operable to (iv) determine a time to the next boundary, and (v) when the time to the next boundary is more than a selected duration, provide the notification immediately to user.