Systems and methods to provide availability indication
First Claim
Patent Images
1. A method comprising:
- receiving, in an application running in a client computer, an object from a remote connection service system serving a callee, the object embedded in a web page and including a reference to the remote connection service system and the callee, wherein the client computer can be coupled to the remote connection service system via a network;
communicating, via the client computer, with one of the remote connection service system and the callee utilizing the reference to the remote connection service system and the callee to determine a first appearance of the object at a time to render the web page to show the object that is received from the remote connection service system as part of the web page;
rendering, using the application, the object to show the object in the first appearance in the web page to identify a state of the callee for accepting a request for real time communication;
receiving a selection of the object in the web page to at least initiate a request for real time communication with the callee, if the first appearance of the object indicates that the callee is available to accept a request for real time communication; and
presenting a user interface to set up a call to the callee according to a current state of the callee for accepting the request in response to a user selection of the object, the user interface present presenting one of an option to make an appointment and an option to accept callback in a period of time;
wherein;
when the callee is currently available to take the call, the user interface does not present an option to make an appointment; and
when the callee is not available for a predetermined period of time, the user interface does not present an option to accept callback.
32 Assignments
0 Petitions
Accused Products
Abstract
Methods and apparatuses to provide services to people who wish to make connections for real time communication, such as live telephone conversation, chat, video conferencing, etc. In one embodiment, a method includes: an application receiving a representation of an object including a reference to a remote system and a callee; the application communicating with the remote system via the reference to the remote system and the callee to determine a rendering of the object; and the application rendering the object identifying a state of the callee for accepting a request for real time communication, the object selectable to at least initiate a request for real time communication with the callee.
302 Citations
23 Claims
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1. A method comprising:
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receiving, in an application running in a client computer, an object from a remote connection service system serving a callee, the object embedded in a web page and including a reference to the remote connection service system and the callee, wherein the client computer can be coupled to the remote connection service system via a network; communicating, via the client computer, with one of the remote connection service system and the callee utilizing the reference to the remote connection service system and the callee to determine a first appearance of the object at a time to render the web page to show the object that is received from the remote connection service system as part of the web page; rendering, using the application, the object to show the object in the first appearance in the web page to identify a state of the callee for accepting a request for real time communication; receiving a selection of the object in the web page to at least initiate a request for real time communication with the callee, if the first appearance of the object indicates that the callee is available to accept a request for real time communication; and presenting a user interface to set up a call to the callee according to a current state of the callee for accepting the request in response to a user selection of the object, the user interface present presenting one of an option to make an appointment and an option to accept callback in a period of time; wherein; when the callee is currently available to take the call, the user interface does not present an option to make an appointment; and when the callee is not available for a predetermined period of time, the user interface does not present an option to accept callback. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method, comprising:
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receiving, in a web server running in a server computer, a reference to a callee from a remote connection service system serving as a connection service for the callee, in response to a web page containing an object being rendered in a web browser running on the remote connection service system, the object containing the reference to the callee and a reference to the remote connection service system; determining, via the remote connection service system, a state of the callee for accepting a request for real time communication, using the reference to the callee; communicating, via the remote connection service system, with the server computer to determine an appearance of the object at a time of rendering of the web page that contains the object, the appearance of the object indicating the state of the callee for accepting the request for real time communication, the object selectable in the web page to at least initiate the request for real time communication with the callee; and presenting, via the remote connection service system, a user interface to set up a call to the callee according to a current state of the callee for accepting the request in response to a user selection of the object, the user interface presenting one of an option to make an appointment and an option to accept callback in a period of time; wherein; when the callee is currently available to take the call, the user interface does not present an option to make an appointment; and when the callee is not available for a predetermined period of time, the user interface does not present an option to accept callback. - View Dependent Claims (11, 12, 13)
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14. A method in a client application, comprising:
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receiving, via a client computer, a web page containing a representation of a button, the representation including a reference to a remote connection service server, serving a callee, and a reference to the callee; at a time to render the web page, communicating, via the client computer, with the remote connection service server, using one of the reference to the remote connection service server and the reference to the callee, to determine a first appearance of the button based on a current availability state of the callee for accepting a request for real time telephonic communication; and rendering, via the client computer, the button in the first appearance in the web page, the button being selectable to make the request for real time telephonic communication with the callee; and presenting, via the remote connection service server, a user interface to set up a call to the callee according to a current state of the callee for accepting the request in response to a user selection of the button, the user interface presenting one of an option to make an appointment and an option to accept callback in a period of time; wherein; when the callee is currently available to take the call, the user interface does not present an option to make an appointment; and when the callee is not available for a predetermined period of time, the user interface does not present an option to accept callback. - View Dependent Claims (15, 16)
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17. A method comprising:
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receiving, via a connection service server computer, serving a callee, a reference to the callee from a remote client, in response to a web page containing a button being rendered in the remote client, the button including a reference to the connection service server computer and the reference to the callee; determining, via the connection service server computer, a current availability state of the callee for accepting a request for real time telephonic communication using the reference to the callee; communicating, via the connection service server computer, with the remote client to determine a first appearance of the button at a time of rendering the web page, based on the current availability state of the callee, the button to be rendered in the first appearance in the web page and selectable to make the request for real time telephonic communication with the callee; and presenting, via the connection service server computer, a user interface to set up a call to the callee according to a current state of the callee for accepting the request in response to a user selection of the button, the user interface presenting one of an option to make an appointment and an option to accept callback in a period of time; wherein; when the callee is currently available to take the call, the user interface does not present an option to make an appointment; and when the callee is not available for a predetermined period of time, the user interface does not present an option to accept callback.
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18. A method, comprising:
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providing, via a connection service server computer, responsive to a first request from a callee, a communication reference to the callee for distribution by the callee via a web page to allow people to reach the callee for real time communication, the communication reference identifying the connection service server computer and being associated with the callee; determining, via the connection service server computer, responsive to a second request generated by a caller using the communication reference distributed by the callee via the web page, a current availability state of the callee for real time communication; providing information to the caller according to the current availability state of the callee; and presenting, via the connection service server computer, a user interface to set up a call to the callee according to a current state of the callee for accepting the request in response to a user selection of the communication reference, the user interface presenting one of an option to make an appointment and an option to accept callback in a period of time; wherein; when the callee is currently available to take the call, the user interface does not present an option to make an appointment; and when the callee is not available for a predetermined period of time, the user interface does not present an option to accept callback. - View Dependent Claims (19, 20, 21, 22, 23)
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Specification