System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing

• US 8,130,918 B1
• Filed: 02/13/2002
• Issued: 03/06/2012
• Est. Priority Date: 09/13/1999
• Status: Active Grant

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Zirngibl, Michael, Patnaik, Anurag, Maass, Bodo, Leon, Christopher S.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US10/073,331
• Time in Patent Office: 3,674 Days
• Field of Search: 379/88.22
• US Class Current: 379/88.22
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/4217 Managing service interactions
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A method and system for accomplishing closed-loop transaction processing in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request a transaction based on said information. The requested transaction is completed automatically by connecting to a second system for processing.

Claims

1. A method of accomplishing closed-loop transaction processing through a voice-enabled terminal device, comprising:

creating at least one voice service;

executing the at least one voice service upon satisfaction of a predetermined scheduling condition, wherein executing the at least one voice service comprises generating service output that includes content derived from an on-line analytical processing (OLAP) system;

identifying subscribers to receive the service output via a dynamic recipient list, the dynamic recipient list comprising a report that is generated when the at least one voice service is executed and which returns a list of subscribers satisfying predetermined criteria;

generating at least one unique active voice page personalized for a subscriber identified via the dynamic recipient list, the at least one unique active voice page comprising the content and at least one input element;

initiating an outbound voice-enabled communication to a voice-enabled terminal device associated with the subscriber to establish an interactive voice broadcast with the subscriber that will be governed by the at least one unique active voice page;

delivering the content and the at least one input element to the subscriber during the interactive voice broadcast via the at least one unique active voice page;

receiving a response to the at least one input element from the subscriber, during the interactive voice broadcast, via the voice-enabled terminal device; and

processing a transaction based in part on the received response.

2. The method of claim 1, wherein the predetermined scheduling condition comprises a scheduled event.

3. The method of claim 1, wherein the predetermined scheduling condition comprises a triggering event.

4. The method of claim 1, wherein the predetermined scheduling condition is specified by the subscriber during a subscription process.

5. The method of claim 1, wherein the content comprises at least one of static text messages, dynamic content, blended content, sound clips, music, or advertisements.

6. The method of claim 1, wherein the voice-enabled communication comprises a telephone communication.

7. The method of claim 1, wherein processing a transaction comprises providing a transaction request to a processing system for processing.

8. The method of claim 7, wherein providing the transaction request to the processing system comprises transmitting an electronic message to the processing system.

9. The method of claim 7, wherein the processing system comprises an Internet web site.

10. The method of claim 7, wherein the transaction request comprises a request for a stock transaction, and wherein the processing system comprises an on-line brokerage.

11. The method of claim 7, wherein the transaction request comprises a request to buy or sell inventory, and wherein the processing system comprises an inventory management system.

12. The method of claim 1, further comprising:

processing the transaction in real-time.

13. The method of claim 1, further comprising:

returning a result of the processed transaction to the subscriber.

14. A system for accomplishing closed-loop transaction processing through a voice-enabled terminal device, comprising:

means for creating at least one voice service;

means for executing the at least one voice service upon satisfaction of a predetermined scheduling condition, and generating service output that includes content derived from an on-line analytical processing (OLAP) system;

means for identifying subscribers to receive the service output via a dynamic recipient list, the dynamic recipient list comprising a report that is generated when the at least one voice service is executed and which returns a list of subscribers satisfying predetermined criteria;

means for generating at least one unique active voice page personalized for a subscriber identified via the dynamic recipient list, the at least one unique active voice page comprising the content and at least one input element;

means for initiating an outbound voice-enabled communication to a voice-enabled terminal device associated with the subscriber to establish an interactive voice broadcast with the subscriber that will be governed by the at least one unique active voice page;

means for delivering the content and the at least one input element to the subscriber during the interactive voice broadcast via the at least one unique active voice page;

means for receiving a response to the at least one input element from the subscriber, during the interactive voice broadcast, via the voice-enabled terminal device; and

means for processing a transaction based in part on the received response.

15. The system of claim 14, wherein the predetermined scheduling condition comprises a scheduled event.

16. The system of claim 14, wherein the predetermined scheduling condition comprises a triggering event.

17. The system of claim 14, wherein the predetermined scheduling condition is specified by the subscriber during a subscription process.

18. The system of claim 14, wherein the content comprises at least one of static text messages, dynamic content, blended content, sound clips, music, or advertisements.

19. The system of claim 14, wherein the voice-enabled communication comprises a telephone communication.

20. The system of claim 14, further comprising:

a processing system for processing a transaction request for the transaction.

21. The system of claim 20, wherein the processing system receives the transaction request via an electronic message.

22. The system of claim 20, wherein the processing system comprises an Internet web site.

23. The system of claim 20, wherein the transaction request comprises a request for a stock transaction, and wherein the processing system comprises an on-line brokerage.

24. The system of claim 20, wherein the transaction request comprises a request to buy or sell inventory, and wherein the processing system comprises an inventory management system.

25. The system of claim 14, wherein the transaction is processed in real-time.

26. The system of claim 14, wherein a result of the processed transaction is returned to the subscriber.