Systems and methods for recording data

• US 8,130,926 B2
• Filed: 12/08/2006
• Issued: 03/06/2012
• Est. Priority Date: 12/08/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Calahan, Marc, Coleman, Mark Edmund
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US11/608,358
• Publication Number:
  US 20080137641A1
• Time in Patent Office: 1,915 Days
• Field of Search: 379/133, 379/85, 379/35, 379/67.1, 379/68, 379/84, 379/88.19, 379/88.25, 379/88.27, 379/114.01, 379/201.01, 379/88.17, 379/93.01
• US Class Current: 379/133
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/0087 Network testing or monitoring arrangements

Abstract

Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication. Embodiments of a system include a controller component configured to receive control data associated with a communication and a first switching component configured to receive media data associated with the communication from a first communications device via a first receive port. Similarly, some embodiments include a recording component coupled to the connection line, the recording component configured to receive at least a portion of the media data from the connection line.

Claims

1. A system for recording data from a communication, comprising:

a controller component configured to receive control data associated with a communication;

a first switching component configured to receive media data associated with the communication from a first communications device via a first receive port, the first switching component configured to provide at least a portion of the media data to a second communications device via a first transmit port, the first switching component further including a second transmit port and a second receive port, wherein a connection line is configured to communicatively couple the second transmit port with the second receive port; and

a recording component configured to receive at least a portion of the media data from the connection line, the recording component further configured to record at least a portion of the received media data.

2. The system of claim 1, wherein the recording component is passively coupled to the connection line.

3. The system of claim 1, wherein the media data includes at least one of the following:

voice data and screen data.

4. The system of claim 1, wherein the recording component includes a plurality of recorders configured to record at least a portion of the media data.

5. The system of claim 1, wherein the recording component is further configured to receive at least a portion of the control data from the controller component, the recording component further configured to record at least a portion of the media data according to the received control data.

6. The system of claim 1, wherein the recording component is configured to receive at least a portion of the media data via a wide area network.

7. The system of claim 1, wherein the controller component is configured to receive control data via a Signaling System 7 (SS7) protocol.

8. The system of claim 1, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

9. The system of claim 1, wherein the media data is configured for communication in an Internet Protocol (IP) environment.

10. The system of claim 1, wherein the first switching component is configured to receive at least a portion of the media data via a second switching component.

11. The system of claim 1, wherein the media data includes at least one of the following:

voice data and screen data.

12. A system for recording data from a communication, comprising:

a controller component configured to receive control data associated with a communication;

a first switching component configured to receive media data associated with the communication from a first communications device via a first receive port, the first switching component further including a second transmit port and a second receive port, wherein a connection line is configured to communicatively couple the second transmit port with the second receive port; and

a recording component coupled to the connection line, the recording component configured to receive at least a portion of the media data from the connection line.

13. The system of claim 12, wherein the recording component is passively coupled to the connection line.

14. The system of claim 12, wherein the first switching component is further configured to provide at least a portion of the media data to a second communications device via a first transmit port.

15. The system of claim 12, wherein the recording component is further configured to record at least a portion of the received media data.

16. The system of claim 12, wherein the control data is received via a Signaling System 7 (SS7) protocol.

17. The system of claim 12, wherein the recording component is configured to receive at least a portion of the media data via a wide area network.

18. The system of claim 12, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

19. The system of claim 12, wherein the media data is configured for communication in an Internet Protocol (IP) environment.

20. The system of claim 12, wherein the first switching component is configured to receive at least a portion of the media data via a second switching component.

21. A switching component for recording data from a communication, comprising:

a first receive port configured to receive media data associated with a communication;

a first transmit port configured to send at least a portion of the received media data; and

a second receive port coupled to the first transmit port via a connection line, the second receive port configured to receive at least a portion of the media data sent from the first transmit port,

wherein the switching component is configured to send at least a portion of the media data to a recording device via a connection with the connection line.

22. The system of claim 21, wherein the recorder is passively coupled to the connection line.

23. The system of claim 21, wherein the media data includes at least one of the following:

voice data and screen data.

24. The switching component of claim 21, further comprising a second transmit port configured to send at least a portion of the media data to a communications device.

25. The switching component of claim 21, wherein sending at least a portion of the media data to a recording device includes sending at least a portion of the media data across a wide area network.

26. The switching component of claim 21, wherein the media data is received in a Time Division Multiplexing (TDM) compatible protocol.

27. The switching component of claim 21, wherein the switching component is configured to send at least a portion of the media data to a recording device via an Internet Protocol (IP) gateway.

28. The switching component of claim 21, wherein the switching component is further configured to receive at least a portion of the media data from a second communications device.