Systems and methods for endpoint recording using recorders
First Claim
1. A method for recording a communication session, comprising the steps of:
- configuring an endpoint recording device for relaying an incoming call to an endpoint component;
receiving the incoming call from a communication system;
determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device;
responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and
recording the relayed media communications at the endpoint component.
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Accused Products
Abstract
Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.
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Citations
21 Claims
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1. A method for recording a communication session, comprising the steps of:
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configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for recording a communication session, comprising:
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a called phone operative to receive an incoming call, the called phone being coupled to a customer center, the called phone being operative to transmit media communications associated with the incoming call over a communication system; an endpoint recording device operative to be configured for relaying the incoming call, the endpoint recording device being operative to determine whether to relay the incoming call based on the configurations of the endpoint recording device, the endpoint recording device being operative to relay the media communications associated with the incoming call responsive to determining that the incoming call is to be relayed; and an endpoint component operative to record the relayed media communications. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A system for recording a communication session, comprising:
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a called phone operative to receive an incoming call, the called phone being coupled to a customer center, wherein the called phone transmits media communications associated with the incoming call over a communication system; an endpoint recording device operative to be configured for relaying an incoming call to an endpoint component, the endpoint recording device being operative to determine whether to relay the incoming call based on the configurations of the endpoint recording device, the endpoint recording device being operative to relay the media communications associated with the incoming call responsive to determining that the incoming call is to be relayed; a soft switch operative to instruct the endpoint recording device to duplicate and transmit the media communications; and an endpoint component operative to record the relayed media communications.
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Specification