System and method for providing feedback to wireless device users

• US 8,131,282 B2
• Filed: 09/15/2008
• Issued: 03/06/2012
• Est. Priority Date: 03/31/2006
• Status: Active Grant

• Current Assignee: Sybase 365 Incorporated (SAP SE)
• Original Assignee: Sybase 365 Incorporated (SAP SE)
• Inventors: Dudley, William H., Lovell, Robert C. Jr.
• Primary Examiner(s): LE, DANH C
• Application Number:
  US12/210,537
• Publication Number:
  US 20090011746A1
• Time in Patent Office: 1,268 Days
• Field of Search: 455/412.2, 455/418, 455/414.1, 709/203
• US Class Current: 455/418
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 88/184 Messaging devices, e.g. message centre

Abstract

A user feedback generation and management capability, operating possibly within a Value-Added Service Provider, provides key feedback (e.g., information, updates, etc.) to a Mobile Subscriber (MS) during, for example, the MS′ receipt of rich content on the MS′ Wireless Device (WD). The feedback may be conveyed to a MS′ WD through, possibly inter alia, one or more Short Message Service messages. Such feedback may, possibly inter alia, provide details as to why certain content might not be received, suggest one or more alternative content delivery means, etc. and thus serve to obviate what would otherwise be (1) a frustrating, disappointing, etc. user experience for the MS and (2) increased customer service costs for the different content and service providers.

Claims

1. A method of providing feedback to a mobile subscriber, the method comprising the steps of:

receiving, at an intermediary, a request to deliver content that is intended for the mobile subscriber;

determining, at the intermediary, routing information sufficient to pass the request to deliver content to a mobile operator that serves the mobile subscriber;

receiving from the mobile operator a response including at least a status; and

responsive to the status indicating that the content is not receivable by the mobile subscriber, generating a notification message, the notification message indicating to the mobile subscriber that delivery of the content failed.

2. The method of claim 1, wherein the request to deliver content is an MM7_Submit.REQ message.

3. The method of claim 1, wherein the request to deliver content is passed to a Multimedia Message Service Center (MMSC) with the mobile operator.

4. The method of claim 1, wherein the response is an MM7_Submit.RES message.

5. The method of claim 1, wherein the response is received from a MMSC within the mobile operator.

6. The method of claim 1, further comprising:

processing, at the intermediary, aspects of the request to deliver content.

7. The method of claim 6, wherein the processing includes validating syntax employed by the request to deliver content.

8. The method of claim 1, wherein the notification message is a Short Message Service (SMS) message.

9. The method of claim 8, further comprising:

passing the SMS notification message to a Short Message Service Center within the mobile operator.

10. The method of claim 1, wherein the notification message includes information other than an indication that the delivery of the content failed.

11. The method of claim 10, wherein the information is selected statically.

12. The method of claim 10, wherein the information is selected randomly.

13. The method of claim 10, wherein the information is selected based on a location of the mobile subscriber.

14. The method of claim 10, where the information comprises an advertisement.

15. The method of claim 1, further comprising generating a billing event associated with the notification message.