Methods and systems for determining a telecommunications service location using global satellite positioning
First Claim
1. A computer-readable medium for generating travel directions in a communications device, the computer-readable medium storing instructions that, when executed by a processor of the communications device, cause the processor of the communications device to:
- determine a present geographic location of a transponder system operatively associated with the communications device;
receive, via a user interface of the communications device, information identifying equipment;
access a remote address guide system to obtain a destination geographic location corresponding to the equipment;
receive information from the remote address guide system indicating the destination geographic location corresponding to the equipment; and
obtain travel directions from the present geographic location to the destination geographic location received from the remote address guide system.
12 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
40 Citations
20 Claims
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1. A computer-readable medium for generating travel directions in a communications device, the computer-readable medium storing instructions that, when executed by a processor of the communications device, cause the processor of the communications device to:
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determine a present geographic location of a transponder system operatively associated with the communications device; receive, via a user interface of the communications device, information identifying equipment; access a remote address guide system to obtain a destination geographic location corresponding to the equipment; receive information from the remote address guide system indicating the destination geographic location corresponding to the equipment; and obtain travel directions from the present geographic location to the destination geographic location received from the remote address guide system. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A communications device comprising:
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a processor; a computer-readable medium storing instructions that, when executed by the processor cause the processor to; determine a present geographic location of a transponder system operatively associated with the communications device; receive, via a user interface of the communications device, information identifying equipment; access a remote address guide system to obtain a destination geographic location corresponding to the equipment; receive information from the remote address guide system indicating the destination geographic location corresponding to the equipment; and obtain travel directions from the present geographic location to the destination geographic location received from the remote address guide system. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A method for generating travel directions in a communications device, the method comprising:
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determining a present geographic location of a transponder system operatively associated with the communications device; the communications device receiving, via a user interface of the communications device, information identifying equipment; the communications device accessing a remote address guide system to obtain a destination geographic location corresponding to the equipment; the communications device receiving information from a remote address guide system indicating the destination geographic location corresponding to the equipment; and the communications device obtaining travel directions from the present geographic location to the destination geographic location received from the remote address guide system. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification