Online marketplace for moving and relocation services

• US 8,135,627 B2
• Filed: 02/02/2009
• Issued: 03/13/2012
• Est. Priority Date: 10/19/2001
• Status: Expired due to Term

• Current Assignee: U-Haul International Incorporated (U-Haul Holding Co.)
• Original Assignee: U-Haul International Incorporated (U-Haul Holding Co.)
• Inventors: Shoen, Edward J., Shoen, Samuel J., Venkataraman, Srinivasan, Kestner, John Anthony
• Primary Examiner(s): POND, ROBERT M
• Application Number:
  US12/364,457
• Publication Number:
  US 20090187436A1
• Time in Patent Office: 1,135 Days
• Field of Search: 705/26, 705/27
• US Class Current: 705/26.41
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

Methods and systems for operating an online marketplace for the sale of goods and services associated with self-help moving and relocating are described. A customer enters an online marketplace where vendors offer services and goods relating to moving and relocating, specifically in the “do-it-yourself” moving field. The venue for the online marketplace is an Internet web site or a site on a computer network and is operated by a host that determines which vendors will be listed on the site. Once in the marketplace, the customer can view informational content on numerous vendors providing services relating to moving and relocating. Based on the estimates provided by the marketplace as well as reviews, ratings, customer feedback, and background information on the vendors, the customer selects a vendor and “prepays for” the vendor'"'"'s services on the marketplace. The customer is then provided a confirmation code. The code is given to the vendor upon completion of service or delivery of the good to the customer'"'"'s satisfaction. The vendor accesses the online marketplace and enters the confirmation code to activate a payment for the service or good.

Claims

1. A method of providing services via a computer network marketplace, the method comprising:

enabling a customer in the computer network marketplace to access content regarding a service, wherein the content includes information relating to a plurality of vendors that offer the service;

enabling the customer to select a vendor from the plurality of vendors;

processing a transaction for the service between the customer and a vendor selected by the customer;

accepting a payment from the customer for the service;

associating a confirmation code with the transaction, wherein the confirmation code is known to the customer without being revealed to the vendor before performance of the service is completed;

communicating to the vendor information relating to the transaction;

instructing at least one of the customer and the vendor that payment to the vendor will be activated upon submission of the confirmation code; and

after performance of the service, activating a payment to the vendor for the service in response to submission of the confirmation code.

2. The method of claim 1 wherein the service relates to moving or relocating.

3. The method of claim 1 wherein the content regarding the service includes loading or unloading service information.

4. The method of claim 1 wherein the content regarding the service includes packing or unpacking service information.

5. A method of claim 1 wherein the content regarding the service includes landscaping service information, lawn service information, cleaning service information, painting service information, or garbage removal service information.

6. A method of claim 1 wherein the content regarding the service includes hotel reservation information.

7. The method of claim 1 further comprising accepting feedback input from the customer relating to the vendor.

8. The method of claim 7 further comprising processing the feedback input from the customer and assimilating the feedback input into informational content associated with the vendor.

9. The method of claim 1 wherein processing the transaction for the service includes receiving from the customer information for scheduling the service.

10. The method of claim 1 wherein processing the transaction for the service includes receiving from the customer information on an amount of labor requested in connection with the service.

11. The method of claim 1 wherein processing the transaction for the service includes presenting the customer with an estimate of an amount of labor for the service.

12. A method of providing goods via a computer network marketplace, the method comprising:

enabling a customer in the marketplace to access content regarding a good, wherein the content includes information relating to a plurality of vendors that offer the good;

enabling the customer to select a vendor from the plurality of vendors;

processing a transaction for the good between the customer and a vendor selected by the customer;

accepting a payment from the customer for the good;

associating a confirmation code with the transaction, wherein the confirmation code is known to the customer without being revealed to the vendor before delivery of the good is completed;

communicating to the vendor information relating to the transaction;

instructing at least one of the customer and the vendor that payment to the vendor will be activated upon submission of the confirmation code; and

after delivery of the good, activating a payment for the service or good in response to submission of the confirmation code.

13. The method of claim 12 wherein the good relates to moving or relocating.

14. The method of claim 12 further comprising accepting feedback input from the customer relating to the vendor.

15. The method of claim 14 further comprising processing the feedback input from the customer and assimilating the feedback input into informational content associated with the vendor.

16. A computer system for providing services or goods via an online marketplace, the system comprising:

one or more processors;

a computer readable memory accessible by the one or more processors, the computer readable memory storing programming instructions for;

enabling a customer in the marketplace to access content regarding a service or good, wherein the content includes information relating to a plurality of vendors that offer the service or good;

enabling the customer to select a vendor from the plurality of vendors;

processing a transaction for the service or good between the customer and a vendor selected by the customer;

accepting a customer payment for the service or good;

associating a confirmation code with the transaction, wherein the confirmation code is known to the customer without being revealed to the vendor before performance of the service or delivery of the good is completed;

communicating to the vendor information regarding the transaction;

instructing at least one of the customer and the vendor that payment to the vendor will be activated upon submission of the confirmation code; and

after performance of the service or delivery of the good, activating a payment for the service or good in response to submission of the confirmation code.

17. The system of claim 16 wherein the service or good relates to moving or relocating.

18. The system of claim 16 wherein the content regarding the service includes loading or unloading service information.

19. The system of claim 16 wherein the content regarding the service includes packing or unpacking service information.

20. A system of claim 16 wherein the content regarding the service includes landscaping service information, lawn service information, cleaning service information, painting service information, or garbage removal service information.

21. A system of claim 16 wherein the content regarding the service includes hotel reservation information.

22. The system of claim 16 wherein the computer readable memory further stores programming instructions for accepting feedback input from the customer relating to the vendor.

23. The system of claim 22 wherein the computer readable memory further stores programming instructions for processing the feedback input from the customer and assimilating the feedback input into informational content associated with the vendor.

24. A method of providing services via a computer network marketplace, the method comprising:

enabling a customer in the marketplace to access content regarding a service, wherein the content includes information relating to a plurality of vendors that offer the service;

enabling the customer to select a vendor from the plurality of vendors;

receiving information from the customer for entering into a transaction for the service with a vendor selected by the customer;

receiving a payment for the service;

communicating to the vendor information relating to the transaction;

associating a confirmation code with the transaction, wherein the confirmation code is known to the customer without being revealed to the vendor before performance of the service is completed;

instructing at least one of the customer and the vendor that payment to the vendor will be activated upon submission of the confirmation code; and

after performance of the service, activating a payment for the service in response to submission of the confirmation code.