System and method to communicate information to an employee
First Claim
Patent Images
1. A system to communicate information to an employee, the system comprising at least one subsystem to:
- provide a call center comprising a plurality of employee stations;
provide an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations;
use the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and
enable the employee to capture the message and send the message to a customer.
1 Assignment
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Accused Products
Abstract
Disclosed are systems and methods to communicate information to an employee using an electronic display area. The electronic display area may include a variety of placements in an employment area, a call center, and/or a mobile device. An employer may communicate information to the employee through any or all the display areas based on attributes of the display placement, the employee, and the employee location.
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Citations
21 Claims
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1. A system to communicate information to an employee, the system comprising at least one subsystem to:
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provide a call center comprising a plurality of employee stations; provide an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations; use the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and enable the employee to capture the message and send the message to a customer. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-transitory computer-readable medium comprising computer-readable instructions to communicate information to an employee, said computer-readable instructions comprising instructions to:
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provide a call center comprising a plurality of employee stations; provide an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations; use the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and enable the employee to capture the message and send the message to a customer. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method to communicate information to an employee, the method comprising:
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providing a call center comprising a plurality of employee stations; providing an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations; using the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and enabling the employee to capture the message and send the message to a customer. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification