System and method to communicate information to an employee

• US 8,139,751 B1
• Filed: 10/04/2007
• Issued: 03/20/2012
• Est. Priority Date: 10/04/2007
• Status: Active Grant

• Current Assignee: United Services Automobile Association
• Original Assignee: United States Automobile Association (United Services Automobile Association)
• Inventors: Magsamen, Leonard J. Jr., Hillert, Polly, Chiu, Brittney, Snow, Dawn
• Primary Examiner(s): NGUYEN, QUYNH H
• Application Number:
  US11/867,312
• Time in Patent Office: 1,629 Days
• Field of Search: 379/265.01, 379/309, 709/207, 709/200, 705/9
• US Class Current: 379/265.01
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements

Abstract

Disclosed are systems and methods to communicate information to an employee using an electronic display area. The electronic display area may include a variety of placements in an employment area, a call center, and/or a mobile device. An employer may communicate information to the employee through any or all the display areas based on attributes of the display placement, the employee, and the employee location.

Claims

1. A system to communicate information to an employee, the system comprising at least one subsystem to:

provide a call center comprising a plurality of employee stations;

provide an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations;

use the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and

enable the employee to capture the message and send the message to a customer.

2. The system of claim 1, wherein the message includes content selected from a group consisting of real-time product information, a custom message from a content manager, information about a product offered by a provider other than the employer, calendar information, and combinations thereof.

3. The system of claim 1, wherein the product offered by the employer is selected from a group consisting of banking products, banking services, insurance products, insurance services, investment products, investment services, financial planning products, financial planning services, technical support products, technical support services, and combinations thereof.

4. The system of claim 1, further comprising at least one subsystem to:

provide an action step in the message.

5. The system of claim 1, wherein the employee uses the message to market the product to a customer.

6. The system of claim 1, further comprising at least one subsystem to:

use the electronic display area to communicate employment information to the employee, wherein the employment information is selected from the group consisting of employee information, employer information, recreational information, cultural information, human resources information, and combinations thereof.

7. The system of claim 1, further comprising at least one subsystem to:

determine that the message is suitable to be communicated using the electronic display area.

8. A non-transitory computer-readable medium comprising computer-readable instructions to communicate information to an employee, said computer-readable instructions comprising instructions to:

provide a call center comprising a plurality of employee stations;

provide an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations;

use the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and

enable the employee to capture the message and send the message to a customer.

9. The non-transitory computer-readable medium of claim 8, wherein the message includes content selected from a group consisting of real-time product information, a custom message from a content manager, information about a product offered by a provider other than the employer, calendar information, and combinations thereof.

10. The non-transitory computer-readable medium of claim 8, wherein the product offered by the employer is selected from a group consisting of banking products, banking services, insurance products, insurance services, investment products, investment services, financial planning products, financial planning services, technical support products, technical support services, and combinations thereof.

11. The non-transitory computer-readable medium of claim 8, further comprising computer-readable instructions comprising instructions to:

provide an action step in the message.

12. The non-transitory computer-readable medium of claim 8, wherein the employee uses the message to market the product to a customer.

13. The non-transitory computer-readable medium of claim 8, further comprising computer-readable instructions comprising instructions to:

use the electronic display area to communicate employment information to the employee, wherein the employment information is selected from the group consisting of employee information, employer information, recreational information, cultural information, human resources information, and combinations thereof.

14. The non-transitory computer-readable medium of claim 8, further comprising computer-readable instructions comprising instructions to:

determine that the message is suitable to be communicated using the electronic display area.

15. A method to communicate information to an employee, the method comprising:

providing a call center comprising a plurality of employee stations;

providing an electronic display area at the call center, wherein the electronic display area is viewable from each of the employee stations;

using the electronic display area to communicate a message to at least one employee while the employee is located in the call center, wherein the message comprises product information about a product offered by an employer of the employee and wherein using the electronic display to communicate the message includes displaying an action graphic for a period of time and a statement for a period of time and repeating the electronic communication of the message at a regular interval; and

enabling the employee to capture the message and send the message to a customer.

16. The method of claim 15, wherein the message includes content selected from a group consisting of real-time product information, a custom message from a content manager, information about a product offered by a provider other than the employer, calendar information, and combinations thereof.

17. The method of claim 15, wherein the product offered by the employer is selected from a group consisting of banking products, banking services, insurance products, insurance services, investment products, investment services, financial planning products, financial planning services, technical support products, technical support services, and combinations thereof.

18. The method of claim 15, further comprising:

providing an action step in the message.

19. The method of claim 15, wherein the employee uses the message to market the product to a customer.

20. The method of claim 15, further comprising:

using the electronic display area to communicate employment information to the employee, wherein the employment information is selected from the group consisting of employee information, employer information, recreational information, cultural information, human resources information, and combinations thereof.

21. The method of claim 15, further comprising:

determining that the message is suitable to be communicated using the electronic display area.