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Voice conference control from an instant messaging session using an automated agent

  • US 8,139,752 B2
  • Filed: 07/28/2006
  • Issued: 03/20/2012
  • Est. Priority Date: 07/28/2006
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • an automated agent, wherein the automated agent interacts with one or more users of a plurality of users communicating electronically using a first communication mode and to facilitate an alternative communication mode conversation for use by two or more users of the plurality of users, the system executing the steps of;

    displaying a list of potential participants of an instant messaging conversation, the list including an automated agent that is available for selection as a participant of the instant messaging conversation;

    adding the automated agent as a participant of the instant messaging conversation in response to receiving, at a graphical user interface of an instant messaging platform, user input that indicates to add the automated agent as a participant of the instant messaging conversation, the instant messaging platform being a first mode of communication;

    receiving an instant message transmitted to the automated agent from a participant of the instant messaging conversation, the instant message having a textual command to be executed by the automated agent, the textual command being a natural language command or quasi natural language command;

    in response to receiving the textual command from the instant message to the automated agent, converting the textual command into instructions that cause initiation of a voice conferencing platform as an alternative mode of communication, the voice conferencing platform connecting participants of the instant messaging conversation via a voice conference call;

    interfacing with the instant messaging platform and with the voice conferencing platform;

    archiving information generated from the first mode of communication and from the alternative mode of communication; and

    managing the voice conference call via instant messages received from one or more participants and received by the automated agent.

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