Method and system for facilitating mediated communication
First Claim
1. A method for facilitating mediated communication between users of communication devices, the method comprising:
- receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party;
in response to receiving the request for voice-based communication, automatically determining whether the first communication device of the calling party supports communication via a text messaging protocol;
in response to determining that the first communication device supports communication via the text messaging protocol, causing a response option to be displayed on a display of the second communication device of the called party, for selection by the called party, wherein the response option allows the called party to request transition from voice-based communication to text-based communication; and
in response to selection by the called party of the response option requesting transition from voice-based communication to text-based communication, transmitting a text-based response to the first communication device of the calling party via the text messaging protocol.
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Accused Products
Abstract
One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request transmitted from a first communication device is received by a mediation system. The voice based communication request is requesting voice-based communication between the first communication device and a second communication device. In response to receiving the request for voice-based communication, a capability of the first communication device for communicating via a prescribed text messaging protocol is determined. Facilitating presentation of a text messaging follow-through action at the second communication device is performed in response to determining that the first communication device is capable of communicating via the prescribed text messaging protocol.
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Citations
19 Claims
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1. A method for facilitating mediated communication between users of communication devices, the method comprising:
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receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party; in response to receiving the request for voice-based communication, automatically determining whether the first communication device of the calling party supports communication via a text messaging protocol; in response to determining that the first communication device supports communication via the text messaging protocol, causing a response option to be displayed on a display of the second communication device of the called party, for selection by the called party, wherein the response option allows the called party to request transition from voice-based communication to text-based communication; and in response to selection by the called party of the response option requesting transition from voice-based communication to text-based communication, transmitting a text-based response to the first communication device of the calling party via the text messaging protocol. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method for facilitating mediated communication between users of communication devices, the method comprising:
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receiving input from a calling party at a first communication device; in response to receiving input from the calling party at the first communication device, initiating a telephone call from the first communication device of the calling party to a second communication device of a called party; after initiating the telephone call, receiving at the first communication device, a voice-based response from a mediation system, wherein the voice-based response notifies the calling party to expect to receive a text-based response at the first communication device; after initiating the telephone call, receiving, at the first communication device, the text-based response; and displaying the text-based response on a display of the first communication device for the calling party. - View Dependent Claims (15, 16)
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17. A method for facilitating mediated communication between users of communication devices, the method comprising:
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receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party in conjunction with receiving the request for voice-based communication from the first communication device of the calling party, displaying a text messaging follow-through option on a visual display of the second communication device, wherein the text messaging follow-through option allows the called party to request transition from voice-based communication to text-based communication; and in response to selection by the called party of the text messaging follow-through option requesting transition from voice-based communication to text-based communication, automatically causing a text-based response to be transmitted to the first communication device of the calling party. - View Dependent Claims (18, 19)
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Specification