Unified messaging gateway device for providing operation during a network failure
First Claim
1. A method for processing a call, the method comprising:
- receiving, by a gateway device configured to perform protocol conversion, an indication that a network connecting the gateway device to a Unified Messaging (UM) server is unavailable;
in response to the indication that the network is unavailable;
deactivating the gateway device to perform protocol conversion;
activating the gateway device to manage incoming calls, the managing comprising transmitting a message in response to an incoming call, the message indicating that the network is unavailable, and further indicating where a called-for individual can be reached;
the gateway device providing a request to leave a message;
recording messages until memory therefore is unavailable; and
thereafter discontinuing providing the request to leave a message.
2 Assignments
0 Petitions
Accused Products
Abstract
A Unified Messaging (UM) gateway device located at a branch office of a UM system manages calls if the network connecting the branch office to a UM server of the UM system is unavailable. The UM gateway device contains relatively simple hardware and software as compared to the hardware and software of a UM server. The UM gateway device provides call answering functionality, in the absence of the UM server. In various configurations, the UM gateway device provides access to mailboxes, manages incoming calls, provides an outgoing message (e.g., an announcement or prompt), provides an indication where the called-for person can be reached, and, when the network becomes available, returns management of incoming calls to the UM server and/or handles incoming calls in conjunction with the Unified Messaging server.
-
Citations
16 Claims
-
1. A method for processing a call, the method comprising:
-
receiving, by a gateway device configured to perform protocol conversion, an indication that a network connecting the gateway device to a Unified Messaging (UM) server is unavailable; in response to the indication that the network is unavailable; deactivating the gateway device to perform protocol conversion; activating the gateway device to manage incoming calls, the managing comprising transmitting a message in response to an incoming call, the message indicating that the network is unavailable, and further indicating where a called-for individual can be reached;
the gateway device providing a request to leave a message;
recording messages until memory therefore is unavailable; and
thereafter discontinuing providing the request to leave a message. - View Dependent Claims (2, 3, 4, 5, 6, 15, 16)
-
-
7. A gateway device for processing a call, the gateway device comprising:
-
an input/output portion configured to; receive an indication that a network connecting the gateway device to a Unified Messaging (UM) server is unavailable; and
provide a request to leave a message;a processing portion configured to; convert the gateway device from protocol conversion mode to call management mode upon receiving the indication, wherein; in protocol conversion mode the gateway device is configured to perform protocol conversion; and in call management mode the gateway device is configured to manage incoming calls, the call management mode comprising transmitting a message in response to an incoming call, the message indicating that the network is unavailable, and further indicating where a called-for individual can be reached;
record messages until memory therefore is unavailable; and
thereafter discontinue providing the request to leave a message; anda memory portion configured to store recorded messages associated with one or more incoming calls during the call management mode. - View Dependent Claims (8, 9, 10, 11, 12, 13)
-
-
14. A computer-readable medium that is not a transient signal, the computer-readable medium having stored thereon computer-executable instructions for processing a call by performing the steps of:
-
causing a gateway device configured to perform protocol conversion to receive an indication that a network connecting the gateway device to a Unified Messaging (UM) server is unavailable; in response to the indication that the network is unavailable; deactivating the gateway device to perform protocol conversion; and activating the gateway device to manage incoming calls, the managing comprising transmitting a message in response to an incoming call, the message indicating that the network is unavailable, and further indicating where a called-for individual can be reached;
causing the gateway device to provide a request to leave a message;
recording messages until memory therefore is unavailable; and
thereafter discontinuing providing the request to leave a message.
-
Specification