Logging calls according to call context

• US 8,144,850 B2
• Filed: 09/24/2008
• Issued: 03/27/2012
• Est. Priority Date: 12/17/2001
• Status: Active Grant

• Current Assignee: Terrace Licensing LLC (IP Edge LLC)
• Original Assignee: International Business Machines Corporation
• Inventors: Winters, Scott L., Brown, Michael W., McIntyre, Joseph H., Paolini, Michael A., Weaver, James M.
• Primary Examiner(s): Sing, Simon
• Application Number:
  US12/237,067
• Publication Number:
  US 20090016506A1
• Time in Patent Office: 1,280 Days
• Field of Search: 379/207.15, 379/121.04, 379/112.06
• US Class Current: 379/121.04
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2215/0104 Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/385 using speech signals
• CPC Class Codes: H04M 3/387 using subscriber identification cards
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier

Abstract

A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

Claims

1. A method for controlling call logging, comprising:

detecting a context for a call;

accessing at least one context based logging request valid for said context for said call; and

logging said context according to said context based logging request;

wherein the context for a call includes at least one from among an authenticated identity of a caller and an origin device identity and device owner, an authenticated identity of a callee and an destination device identity and device owner, a location of the caller and billing information for the caller, a location of the callee and billing information for the callee, a subject matter of the call, a context of previous calls between the caller and the callee, and the path of the call.

2. The method for controlling call logging according to claim 1, wherein said context is detected from a context inference service executing within a trusted telephone network.

3. The method for controlling call logging according to claim 1, wherein said context is detected from a context inference service executing outside a trusted telephone network accessible via a network.

4. The method for controlling call logging according to claim 1, wherein detecting a context for a call further comprises:

detecting a plurality of context clues for a call; and

identifying a context for said call from said plurality of context clues.

5. The method for controlling logging according to claim 4, wherein identifying a context further comprises:

inferring from said context clues at least one from among who is placing said call, who is receiving said call, whether said call is behalf of another, whether a backup party is accessed, at least one device utilized for said call, a location of said at least one device utilized for said call, a billing plan for said call, a path of line numbers accessed during said call, and a subject matter of said call.

6. The method for controlling call logging according to claim 1, wherein said at least one context based logging request is requested by at least one from among a party to said call, a party called on behalf of said call, a third party, and a guardian of a party to said call.

7. The method for controlling call logging according to claim 1, wherein said at least one context based logging request identifies at least one context based criteria for logging said context of said call.

8. The method for controlling call logging according to claim 1, further comprising:

recording said call according to said context based logging request.

9. The method for controlling call logging according to claim 8, further comprising:

notifying at least one party to said call that said call is being recorded.

10. The method for controlling call logging according to claim 1, further comprising:

notifying at least one party to said call that said context for said call is being logged.

11. The method for controlling call logging according to claim 1, further comprising:

notifying at least one party to said call of a designated party for which said context is being logged.

12. The method for controlling call logging according to claim 1, further comprising:

responsive to detecting an update to said context during said call, updating said logging of said context.

13. The method for controlling call logging according to claim 1, farther comprising:

controlling output of said logged context to a party making said logged context request.

14. The method for controlling call logging according to claim 1, further comprising:

filtering a plurality of context based logging requests for a plurality of parties according to said context;

detecting a selection of said plurality of context based logging request that are relevant for said context; and

determining said at least one context based logging request that is valid for said context for said call.

15. A system for controlling call logging, comprising:

a logging controller communicatively connected to a trusted telephone network; and

a computer processor coupled to computer memory, the computer memory including computer program instructions that, upon being executed by the computer processor, carry out the steps of;

detecting a context for a call at said logging controller;

accessing at least one context based logging request valid for said context for said call; and

logging said context according to said context based logging request,

wherein the context for a call includes at least one from among an authenticated identity of a caller and an origin device identity and device owner, an authenticated identity of a callee and an destination device identity and device owner, a location of the caller and billing information for the caller, a location of the callee and billing information for the callee, a subject matter of the call, a context of previous calls between the caller and the callee, and the path of the call.

16. The system for controlling call logging according to claim 15, wherein said context is detected from a context inference service executing within said trusted telephone network.

17. The system for controlling call logging according to claim 15, wherein said context is detected from a context inference service executing outside said trusted telephone network accessible via a network.

18. The system for controlling call logging according to claim 15, wherein said detecting a context for a call further comprises:

detecting a plurality of context clues for a call; and

identifying a context for said call from said plurality of context clues.

19. The system for controlling call logging according to claim 18, wherein said identifying a context further comprises:

inferring from said context clues at least one from among who is placing said call, who is receiving said call, whether said call is behalf of another, whether a backup party is accessed, at least one device utilized for said call, a location of said at least one device utilized for said call, a billing plan for said call, a path of line numbers accessed during said call, and a subject matter of said call.

20. The system for controlling call logging according to claim 15, wherein said at least one context based logging request is requested by at least one from among a party to said call, a party called on behalf of said call, a third party, and a guardian of a party to said call.

21. The system for controlling call logging according to claim 15, wherein said at least one context based logging request identifies at least one context based criteria for logging said context of said call.

22. The system for controlling call logging according to claim 15, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

recording said call according to said context based logging request.

23. The system for controlling call logging according to claim 22, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

notifying at least one party to said call that said call is being recorded.

24. The system for controlling call logging according to claim 15, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

notifying at least one party to said call that said context for said call is being logged.

25. The system for controlling call logging according to claim 15, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

notifying at least one party to said call of a designated party for which said context is being logged.

26. The system for controlling call logging according to claim 15, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

responsive to detecting an update to said context during said call, updating said logging of said context.

27. The system for controlling call logging according to claim 15, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

controlling output of said logged context to a party making said logged context request.

28. The system for controlling call logging according to claim 27, further comprising computer program instructions that, upon being executed by the computer processor, carry out the step of:

filtering a plurality of context based logging requests for a plurality of parties according to said context;

detecting a selection of said plurality of context based logging request that are relevant for said context; and

determining said at least one context based logging request that is valid for said context for said call.

29. The computer program product for controlling call logging according to claim 27, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

filtering a plurality of context based logging requests for a plurality of parties according to said context;

detecting a selection of said plurality of context based logging request that are relevant for said context; and

determining said at least one context based logging request that is valid for said context for said call.

30. A computer program product for controlling call logging, comprising a recording medium and computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

detecting a context for a call;

accessing at least one context based logging request valid for said context for said call; and

logging said context according to said context based logging request,

wherein the context for a call includes at least one from among an authenticated identity of a caller and an origin device identity and device owner, an authenticated identity of a callee and an destination device identity and device owner, a location of the caller and billing information for the caller, a location of the callee and billing information for the callee, a subject matter of the call, a context of previous calls between the caller and the callee, and the path of the call.

31. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

detecting a plurality of context clues for a call; and

identifying a context for said call from said plurality of context clues.

32. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

recording said call according to said context based logging request.

33. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

notifying at least one party to said call that said call is being recorded.

34. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

notifying at least one party to said call that said context for said call is being logged.

35. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

notifying at least one party to said call of a designated party for which said context is being logged.

36. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

updating said logging of said context according to an updated to said context during said call.

37. The computer program product for controlling call logging according to claim 30, further comprising computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

controlling output of said logged context to a party making said logged context request.

38. A method for controlling call receipts, comprising:

logging a context entry of a call for a particular party according to said context meeting a context criteria of a logging request; and

responsive to a request by said particular party, controlling output of said logged context entry to said particular party as a receipt for said call,

wherein the context entry for a call includes at least one from among an authenticated identity of a callee and an destination device identity and device owner, a location of the callee and billing information for the callee, a subject matter of the call, a context of previous calls between the caller and the callee, and the path of the call.

39. The method for controlling call receipt according to claim 38, wherein said request comprises at least one parameter for selecting said context entry.

40. The method for controlling call receipt according to claim 38, wherein said logged context entry is output to at least one from among a telephony device, a computing system, or a printer.

41. A system for controlling call receipts, comprising a computer processor coupled to computer memory, the computer memory including computer program instructions that, upon being executed by the computer processor, carry out the steps of:

logging a context entry of a call for a particular party according to said context meeting a context criteria of a logging request; and

responsive to a request by said particular party, controlling output of said logged context entry to said particular party as a receipt for said call,

wherein the context entry for a call includes at least one from among an authenticated identity of a callee and an destination device identity and device owner, a location of the callee and billing information for the callee, a subject matter of the call, a context of previous calls between the caller and the callee, and the path of the call.

42. The system for controlling call receipt according to claim 41, wherein said request comprises at least one parameter for selecting said context entry.

43. The system for controlling call receipt according to claim 41, wherein said logged context entry is output to at least one from among a telephony device, a computing system, or a printer.

44. A computer program product for controlling call receipts, comprising a recording medium and computer program instructions recorded on the recording medium that, upon being executed, cause a computer to carry out the steps of:

logging a context entry of a call for a particular party according to said context meeting a context criteria of a logging request; and

controlling output of said logged context entry to a requesting party as a receipt for said call,

wherein the context entry for a call includes at least one from among an authenticated identity of a callee and an destination device identity and device owner, a location of the callee and billing information for the callee, a subject matter of the call, a context of previous calls between the caller and the callee, and the path of the call.