Operation supporting device and method for supporting operation
First Claim
1. An operation supporting device that provides a user with information on an operation for executing a function desired by the user from among functions of each apparatus of a plurality of apparatuses connected to a network, said operation supporting device comprising:
- an operation history collecting unit configured to collect, from each apparatus of the plurality of apparatuses, operation history information including operation histories describing time-series information of operations performed by the user during a time period preceding a predetermined time period from a time when the user requests support;
an apparatus information storage unit configured to store function description information including descriptions of the functions of each apparatus of the plurality of apparatuses;
a confusion definition information storage unit configured to store confusion definition information defining, as confused operations, operations performed when the user is confused due to an inability to execute the function desired by the user;
a to-be-supported apparatus estimating unit configured to determine, for each apparatus of the plurality of apparatuses and with reference to the confusion definition information stored in said confusion definition information storage unit, a respective degree of matching between (i) an operation history of the operation histories included in the operation history information collected by said operation history collecting unit and (ii) a confused operation of the confused operations defined in the confusion definition information, and configured to estimate that an apparatus of the plurality of apparatuses, which is determined to have the respective degree of matching exceeding a predetermined threshold, is an apparatus having a high requirement for support in order for the user to perform the operations; and
a function description output unit configured to output at least one description of the descriptions of the functions of the apparatus estimated as having the high requirement for the support, with reference to the function description information stored by said apparatus information storage unit.
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Accused Products
Abstract
Provided is an operation supporting device estimating an apparatus to be supported in operation and support the operation independent of a position relationship between a position of the apparatus to be supported and a position of the user. The operation supporting device includes: an operation history collecting unit collecting operation histories from the apparatuses, during a time period preceding a predetermined time period from a time when the user requests support; a to-be-supported apparatus estimating unit determining, for each of the apparatuses, a degree of matching between an operation history collected by the operation history collecting unit and a confused operation, and estimating that an apparatus, which is determined to have the degree of matching that exceeds a predetermined threshold, is an apparatus having a higher requirement for support; and a function description output unit outputting a description of the functions of the apparatus estimated to have the higher requirement.
15 Citations
13 Claims
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1. An operation supporting device that provides a user with information on an operation for executing a function desired by the user from among functions of each apparatus of a plurality of apparatuses connected to a network, said operation supporting device comprising:
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an operation history collecting unit configured to collect, from each apparatus of the plurality of apparatuses, operation history information including operation histories describing time-series information of operations performed by the user during a time period preceding a predetermined time period from a time when the user requests support; an apparatus information storage unit configured to store function description information including descriptions of the functions of each apparatus of the plurality of apparatuses; a confusion definition information storage unit configured to store confusion definition information defining, as confused operations, operations performed when the user is confused due to an inability to execute the function desired by the user; a to-be-supported apparatus estimating unit configured to determine, for each apparatus of the plurality of apparatuses and with reference to the confusion definition information stored in said confusion definition information storage unit, a respective degree of matching between (i) an operation history of the operation histories included in the operation history information collected by said operation history collecting unit and (ii) a confused operation of the confused operations defined in the confusion definition information, and configured to estimate that an apparatus of the plurality of apparatuses, which is determined to have the respective degree of matching exceeding a predetermined threshold, is an apparatus having a high requirement for support in order for the user to perform the operations; and a function description output unit configured to output at least one description of the descriptions of the functions of the apparatus estimated as having the high requirement for the support, with reference to the function description information stored by said apparatus information storage unit. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An operation supporting method in which an operation supporting device provides a user with information on an operation for executing a function desired by the user from among functions of each apparatus of a plurality of apparatuses connected to a network,
wherein the operation supporting device includes: -
an apparatus information storage unit configured to store function description information including descriptions of the functions of each apparatus of the plurality of apparatuses; and a confusion definition information storage unit configured to store confusion definition information defining, as confused operations, operations performed when the user is confused due to an inability to execute the function desired by the user, and wherein said operation supporting method comprises; collecting, from each apparatus of the plurality of apparatuses, operation history information including operation histories describing time-series information of operations performed by the user during a time period preceding a predetermined time period from a time when the user requests support, said collecting of the operation history information being performed by the operation supporting device; determining, for each apparatus of the plurality of apparatuses and with reference to the confusion definition information stored in the confusion definition information storage unit, a respective degree of matching between (i) an operation history of the operation histories included in the operation history information collected in said collecting of the operation history information and (ii) a confused operation of the confused operations defined in the confusion definition information, and estimating that an apparatus of the plurality of apparatuses, which is determined to have the respective degree of matching exceeding a predetermined threshold, is an apparatus having a high requirement for support in order for the user to perform the operations, said determining and said estimating being performed by the operation supporting device; and outputting at least one description of the descriptions of the functions of the apparatus estimated as having the high requirement for the support, with reference to the function description information stored by the apparatus information storage unit, said outputting being performed by the operation supporting device.
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12. A non-transitory computer-readable recording medium having a program recorded thereon, the program being executable on a computer for providing a user with information on an operation for executing a function desired by the user from among functions of each apparatus of a plurality of apparatuses connected to a network,
wherein the computer includes: -
an apparatus information storage unit configured to store function description information including descriptions of the functions of each apparatus of the plurality of apparatuses; and a confusion definition information storage unit configured to store confusion definition information defining, as confused operations, operations performed when the user is confused due to an inability to execute the function desired by the user, and wherein the program causes the computer to execute a method comprising; collecting, from each apparatus of the plurality of apparatuses, operation history information including operation histories describing time-series information of operations performed by the user during a time period preceding a predetermined time period from a time when the user requests support; determining, for each apparatus of the plurality of apparatuses and with reference to the confusion definition information stored in the confusion definition information storage unit, a respective degree of matching between (i) an operation history of the operation histories included in the operation history information collected in the collecting of the operation history information and (ii) a confused operation of the confused operations defined in the confusion definition information, and estimating that an apparatus of the plurality of apparatuses, which is determined to have the respective degree of matching exceeding a predetermined threshold, is an apparatus having a high requirement for support in order for the user to perform the operations; and outputting at least one description of the descriptions of the functions of the apparatus estimated as having the high requirement for the support, with reference to the function description information stored by the apparatus information storage unit.
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13. An operation-supported-apparatus estimating device that estimates an apparatus having a high requirement for support in order for a user to perform an operation from among a plurality of apparatuses connected to a network, said operation-supported-apparatus estimating device comprising:
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an operation history collecting unit configured to collect, from each apparatus of the plurality of apparatuses, operation history information including operation histories describing time-series information of operations performed by the user during a time period preceding a predetermined time period from a time when the user requests support; and a to-be-supported apparatus estimating unit configured to determine, for each apparatus of the plurality of apparatuses and with reference to confusion definition information stored in a confusion definition information storage unit and defining, as confused operations, operations performed when the user is confused due to an inability to execute a function desired by the user, a respective degree of matching between (i) an operation history of the operation histories included in the operation history information collected by said operation history collecting unit and (ii) a confused operation of the confused operations defined in the confusion definition information; and estimate that an apparatus of the plurality of apparatuses, which is determined to have the respective degree of matching exceeding a predetermined threshold, is the apparatus having the high requirement for support in order for the user to perform the operation.
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Specification