System and method for automated processing of claims

• US 8,150,722 B2
• Filed: 07/31/2007
• Issued: 04/03/2012
• Est. Priority Date: 07/31/2007
• Status: Active Grant

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Meyer, Douglas Clifford, Haynes, Darrel Wayne, Kaag, Matthew Steven, Green, Joshua Willis, Vogel, Donna Louise
• Primary Examiner(s): Jeanty, Romain
• Application Number:
  US11/882,276
• Publication Number:
  US 20090037250A1
• Time in Patent Office: 1,708 Days
• Field of Search: 705/7, 705/7.29, 705/4
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0204 Market segmentation

Abstract

A system and method are disclosed that provide for processing claims. The system and method include receiving a claim from a customer and determining if a customer average value associated with the customer is greater than or equal to a threshold value. The system and method also include processing the claim when the customer average value is less than the threshold value and determining if the claim meets one or more predetermined parameters when the customer average value is greater than or equal to the threshold value. In addition, the system and method include processing the claim when the claim meets the one or more predetermined parameters and forwarding the claim for further investigation when the claim fails to meet the one or more predetermined parameters and the customer average value is greater than or equal to the threshold value.

Claims

1. A computer-implement method for processing claims, comprising:

calculating, by a processor associated with a computer, a customer average value for each of a plurality of customers;

calculating, by the processor, a group average value;

calculating, by the processor, a plurality of values based on the group average value;

identifying, at the processor, one of the plurality of values as a threshold value;

receiving, at the processor, a claim from a customer;

determining, by the processor, if a customer average value associated with the customer is greater than or equal to a threshold value;

processing, by the processor, the claim when the customer average value is less than the threshold value;

determining, by the processor, if the claim meets one or more predetermined parameters when the customer average value is greater than or equal to the threshold value;

processing, by the processor, the claim when the claim meets the one or more predetermined parameters; and

forwarding, by the processor, the claim for further investigation when the claim fails to meet the one or more predetermined parameters and the customer average value is greater than or equal to the threshold value.

2. The computer-implement method as in claim 1, further including:

calculating a standard deviation based on the group average value.

3. The computer-implement method as in claim 2, wherein the threshold value is based on the standard deviation.

4. The computer-implement method as in claim 1, wherein forwarding the claim further includes:

denying the claim.

5. The computer-implement method as in claim 1, wherein forwarding the claim further includes:

reviewing one or more processes associated with the customer;

determining an improvement plan associated with the customer; and

monitoring the improvement plan.

6. The computer-implement method as in claim 5, further including:

calculating a new group average value associated with the group of customers;

calculating a new customer average value associated with the customer; and

calculating a new standard deviation based on the new group average value.

7. The computer-implement method as in claim 1, wherein the group average value is a mean average value.

8. A computer-readable medium including instructions for performing a method, when executed by a processor, for processing dealer returns, comprising:

calculating, by a processor associated with a computer, a customer average value for each of a plurality of customers;

calculating, by the processor, a group average value;

calculating, by the processor, a plurality of values based on the group average value;

identifying, at the processor, one of the plurality of values as a threshold value;

receiving, at the processor, a claim from a customer;

determining, by the processor, if a customer average value associated with the customer is greater than or equal to a threshold value;

processing, by the processor, the claim when the customer average value is less than the threshold value;

determining, by the processor, if the claim meets one or more predetermined parameters when the customer average value is greater than or equal to the threshold value;

processing, by the processor, the claim when the claim meets the one or more predetermined parameters; and

forwarding, by the processor, the claim for further investigation when the claim fails to meet the one or more predetermined parameters and the customer average value is greater than or equal to the threshold value.

9. The computer-readable medium of claim 8, further including:

calculating a standard deviation based on the group average value.

10. The computer-readable medium of claim 9, wherein the threshold value is based on the standard deviation.

11. The computer-readable medium of claim 10, wherein the group average value is a mean average value.

12. The computer-readable medium of claim 8, wherein forwarding the claim further includes:

denying the claim.

13. The computer-readable medium of claim 8, wherein forwarding the claim further includes:

reviewing one or more processes associated with the customer;

determining an improvement plan associated with the customer; and

monitoring the improvement plan.

14. The computer-readable medium of claim 13, further including:

calculating a new group average value associated with the group of customers;

calculating a new customer average value associated with the customer; and

calculating a new standard deviation based on the new group average value.

15. A computer-implemented method for processing claims, comprising:

calculating, by a processor associated with a computer, a customer average value for each of a plurality of customers;

calculating, by the processor, a group average value;

calculating, by the processor, a plurality of values based on the group average value;

identifying, at the processor, one of the plurality of values as a threshold value;

receiving, at the processor, a claim from a customer, wherein the customer has an associated customer average value;

determining, by the processor, if the customer average value is greater than or equal to a threshold value, wherein the threshold value is based on a group average value associated with a group of customers, and wherein the customer is included in the group of customers; and

processing, by the processor, the claim when the customer average value is less than the threshold value.

16. The computer-implemented method as in claim 15, further including:

calculating a standard deviation based on the group average value, wherein the threshold value is based on the standard deviation.

17. The computer-implemented method as in claim 15, further including:

determining if the claim meets one or more predetermined parameters when the customer average value is greater than or equal to the threshold value;

processing the claim when the claim meets the one or more predetermined parameters; and

forwarding the claim for further investigation when the claim fails to meet the one or more predetermined parameters and the customer average value is greater than or equal to the threshold value.