Method and system for automated coordination and organization of electronic communications in enterprises
First Claim
1. A method of addressing and distributing electronic communications via an enterprise computer system comprising a database, a rules engine, a communication network, and different types of user devices connected to each other via the communication network, the enterprise computer system for automated coordination and organization of electronic communications in a business enterprise, comprising:
- receiving author content for a communication from an author via one or more of the user devices, the author content being received by any tool selected by the author from among a plurality of authoring tools, the plurality of authoring tools providing the author with different user interfaces for authoring the content, the system providing a plurality of communication templates that allow the author diverse format choices that can be reused, the system further providing reusable content that the author can select from to facilitate rapid publishing;
receiving configuration information for a plurality of recipient-configurable intelligent filters via one or more of the user devices, the configuration information for the filters being received from employees of the business enterprise, wherein the employee configures the employee'"'"'s participation map;
storing profiles of employees in the database, the profiles describing content interests of the employees and roles of the employees within the business enterprise;
defining, by the rules engine, attributes of target recipients of the communication, the rules engine comprising at least one business rule that defines the attributes of the target recipients of the communication based on the participation map;
querying the database to identify employees that satisfy the at least one business rule;
automatically generating a list of the target recipients based on the identification of the employees that satisfy the business rule, wherein the list of target recipients includes employees of the business enterprise;
automatically addressing the communication to the target recipients;
electronically broadcasting the communication to the list of target recipients via the communication network of the business enterprise; and
wherein the communication is delivered to the list of target recipients via each recipient'"'"'s preferred channel and using each recipient'"'"'s user device and preferred viewing tool, wherein different channels and different viewing tools are used for at least some of the recipients relative to other ones of the recipients, the different channels including channels associated with the different types of user devices, the different viewing tools providing the recipient with different user interfaces for viewing the communication, and the different viewing tools corresponding to and overlapping with the plurality of authoring tools made available for selection by the author.
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Abstract
A method and system for automated coordination and organization of electronic communications in enterprises optimizes a communications network, intelligently streamlining communications and enabling workflow within enterprise applications. The system allows a user to use whatever authoring tool the user is already familiar with, such as email or word-processing, to immediately publish that communication, making use of re-usable content and templates and then automatically routing that information vie the best channel to the intended recipient. The recipient is able to direct the format and mode of the incoming communications as well, based on sender, role, type, and action requirement. The underlying engine for streamlining communications injects underlying metadata so that emails are easier to manage and automate. Finally, the system collects information about the overall system in order to improve communication flow.
159 Citations
6 Claims
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1. A method of addressing and distributing electronic communications via an enterprise computer system comprising a database, a rules engine, a communication network, and different types of user devices connected to each other via the communication network, the enterprise computer system for automated coordination and organization of electronic communications in a business enterprise, comprising:
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receiving author content for a communication from an author via one or more of the user devices, the author content being received by any tool selected by the author from among a plurality of authoring tools, the plurality of authoring tools providing the author with different user interfaces for authoring the content, the system providing a plurality of communication templates that allow the author diverse format choices that can be reused, the system further providing reusable content that the author can select from to facilitate rapid publishing; receiving configuration information for a plurality of recipient-configurable intelligent filters via one or more of the user devices, the configuration information for the filters being received from employees of the business enterprise, wherein the employee configures the employee'"'"'s participation map; storing profiles of employees in the database, the profiles describing content interests of the employees and roles of the employees within the business enterprise; defining, by the rules engine, attributes of target recipients of the communication, the rules engine comprising at least one business rule that defines the attributes of the target recipients of the communication based on the participation map; querying the database to identify employees that satisfy the at least one business rule; automatically generating a list of the target recipients based on the identification of the employees that satisfy the business rule, wherein the list of target recipients includes employees of the business enterprise; automatically addressing the communication to the target recipients; electronically broadcasting the communication to the list of target recipients via the communication network of the business enterprise; and wherein the communication is delivered to the list of target recipients via each recipient'"'"'s preferred channel and using each recipient'"'"'s user device and preferred viewing tool, wherein different channels and different viewing tools are used for at least some of the recipients relative to other ones of the recipients, the different channels including channels associated with the different types of user devices, the different viewing tools providing the recipient with different user interfaces for viewing the communication, and the different viewing tools corresponding to and overlapping with the plurality of authoring tools made available for selection by the author. - View Dependent Claims (2, 3, 4, 5, 6)
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Specification