Connection monitoring method, connection monitoring apparatus, and connection monitoring system
First Claim
1. A connection monitoring method for monitoring a communicative connection between a connection monitoring apparatus and a customer apparatus, the method comprising:
- determining, in the connection monitoring apparatus, whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a specified connection time;
issuing a connection fault notification when the connection monitoring apparatus is not communicatively connected to the customer apparatus at the specified connection time and the present time falls within a support contract period of the customer andsuppressing the connection fault notification from being issued when the present time does not fall within the support contract period of the customer; and
issuing, in the connection monitoring apparatus, the connection fault notification during the next support contract period of the customer.
1 Assignment
0 Petitions
Accused Products
Abstract
A connection monitoring apparatus determines whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a regular connection time. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time falls within the support contract time of a customer, the connection monitoring apparatus issues a connection fault notification. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time does not fall within the support contract time of the customer, the connection monitoring apparatus suppresses the connection fault notification from being issued and issues the connection fault notification at the next support contract time of the customer.
10 Citations
5 Claims
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1. A connection monitoring method for monitoring a communicative connection between a connection monitoring apparatus and a customer apparatus, the method comprising:
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determining, in the connection monitoring apparatus, whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a specified connection time; issuing a connection fault notification when the connection monitoring apparatus is not communicatively connected to the customer apparatus at the specified connection time and the present time falls within a support contract period of the customer and suppressing the connection fault notification from being issued when the present time does not fall within the support contract period of the customer; and issuing, in the connection monitoring apparatus, the connection fault notification during the next support contract period of the customer. - View Dependent Claims (2)
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3. A connection monitoring apparatus for monitoring a communicative connection between the connection monitoring apparatus and a customer apparatus, the apparatus comprising:
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a connection fault notification issuing unit for determining whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a specified connection time, and issuing a connection fault notification when the connection monitoring apparatus is not communicatively connected to the customer apparatus at the specified connection time and the present time falls within a support contract period of the customer, and wherein the connection fault notification issuing unit suppresses the connection fault notification from being issued when the present time does not fall within the support contract period of the customer, and issues the connection fault notification during the next support contract period of the customer. - View Dependent Claims (4)
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5. A connection monitoring system including a customer apparatus and a connection monitoring apparatus for monitoring a communicative connection between the connection monitoring apparatus and the customer apparatus, wherein the connection monitoring apparatus comprises:
a connection fault notification issuing unit for determining whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a specified connection time, and issuing a connection fault notification when the connection monitoring apparatus is not communicatively connected to the customer apparatus at the specified connection time and the present time falls within a support contract period of the customer, wherein the connection fault notification issuing unit suppresses the connection fault notification from being issued when the present time does not fall within the support contract period of the customer, and issues the connection fault notification during the next support contract period of the customer.
Specification