Method and system using quality of service information for influencing a user's presence state

• US 8,155,014 B2
• Filed: 03/25/2005
• Issued: 04/10/2012
• Est. Priority Date: 03/25/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Jennings, Cullen F., FitzGerald, Cary W.
• Primary Examiner(s): ROBERTS, BRIAN S
• Application Number:
  US11/089,743
• Publication Number:
  US 20060215633A1
• Time in Patent Office: 2,573 Days
• Field of Search: None
• US Class Current: 370/252
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 41/507 Filtering out customers affected by service problems
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0829 Packet loss
• CPC Class Codes: H04L 43/0847 Transmission error
• CPC Class Codes: H04L 43/0852 Delays
• CPC Class Codes: H04L 43/087 Jitter
• CPC Class Codes: H04L 43/20 the monitoring system or the monitored elements being virtualised, abstracted or software-defined entities, e.g. SDN or NFV
• CPC Class Codes: H04L 43/50 Testing arrangements
• CPC Class Codes: H04L 47/24 Traffic characterised by specific attributes, e.g. priority or QoS
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

In accordance with a particular embodiment of the present invention, a method using Quality of Service (QoS) information to influence a user'"'"'s presence state is provided that includes the establishment of a virtual communication session between a first network device and a second network device. The virtual communication session emulates a communication session that may be established in the future. At least one QoS parameter associated with the virtual connection is monitored. Presence information is then provided to a first user that includes the QoS parameter.

Claims

1. A method using Quality of Service (QoS) information to influence a user'"'"'s presence state, comprising:

establishing a first communication session between a first network device associated with a first user and a second network device associated with a second user, the first communication session emulating a second communication session that may be established in the future between the first network device and the second network device;

monitoring at least one QoS parameter associated with the first communication session;

providing presence information to the first user, the presence information indicating an endpoint associated with the second user and the at least one QoS parameter associated with the endpoint;

receiving a user selection from the first user identifying at least one of the first communication session or the endpoint, the user selection based upon the presence information; and

establishing the second communication session between the first network device and the endpoint in response to receiving the user selection.

2. The method of claim 1, wherein establishing the first communication session between the first network device and the second network device comprises establishing a first communication between a first endpoint associated with the first user and a second endpoint associated with the second end user.

3. The method of claim 1, wherein establishing the first communication session between the first network device and the second network device comprises establishing a virtual communication network between a first endpoint associated with the first user and a network agent device associated with the second end user.

4. The method of claim 1, wherein monitoring the at least one QoS parameter comprises:

transmitting a plurality of test packets between a first endpoint and a second endpoint; and

measuring the at least one QoS parameter for the transmission of the plurality of test packets.

5. The method of claim 4, further comprising:

marking the plurality of test packets with a plurality of markings to obtain an estimate of the at least one QoS parameter associated with the first communication session, the plurality of markings identifying the type of test packets transmitted.

6. The method of claim 1, wherein monitoring the at least one QoS parameter comprises:

forming a bandwidth reservation for the second communication session that may be established in the future.

7. The method of claim 6, further comprising using IntSrv Resource Reservation Protocol (RSVP) to form the bandwidth reservation for the second communication session that may be established in the future.

8. The method of claim 1, wherein monitoring the at least one QoS parameter comprises:

counting a plurality of communication sessions in progress on one or more networks; and

determining whether the one or more networks can handle an additional communication session between a first endpoint and a second endpoint.

9. The method of claim 1, wherein the at least one QoS parameter comprises at least one selected from the group consisting of cell error ratio (CER), severally errored cell block ratio (SECBR), cell loss ratio (CLR), cell misinsertion rate (CMR), cell transfer delay (CTD), mean cell transfer delay (MCTD), and cell delay variability (CDV).

10. The method of claim 1, wherein providing the presence information to the first user comprises:

determining the availability of the second user for establishment of the second communication session between a first endpoint and a second endpoint; and

displaying the availability of the second user to the first user at the first endpoint.

11. The method of claim 1, wherein:

monitoring the at least one QoS parameter comprises determining that QoS between the first and second network devices is of a level that is ineffective for communication; and

providing the presence information to the first user comprises identifying to the first user that the endpoint associated with the second user is unavailable.

12. A system using Quality of Service (QoS) information to influence a user'"'"'s presence state, comprising:

a plurality of endpoints operable to establish one or more communication sessions over a network; and

a processor coupled to the network, the processor operable to;

establish a first communication session between a first network device associated with a first user and a second network device associated with a second user, the first communication session emulating a second communication session that may be established in the future between the first network device and the second network device;

monitor at least one QoS parameter associated with the first communication session;

provide presence information to the first user, the presence information indicating an endpoint associated with the second user and the at least one QoS parameter associated with the endpoint;

receive an indication that the first user desires to establish the second communication session with the second user, the second user associated with the endpoint;

receive a user selection from the first user identifying at least one of the first communication session or the second network device; and

establish the second communication session between the first network device and the endpoint in response to receiving the user selection.

13. The system of claim 12, wherein the processor is operable to establish the first communication session between the first network device and the second network device by establishing a first communication between a first endpoint associated with the first user and a second endpoint associated with the second user.

14. The system of claim 12, wherein the processor is operable to establish the first communication session between the first network device and the second network device by establishing a first communication network between a first endpoint associated with the first user and a network agent device associated with the second user.

15. The system of claim 12, wherein the processor is further operable to:

transmit a plurality of test packets between a first endpoint and a second endpoint; and

measure the at least one QoS parameter for the transmission of the plurality of test packets.

16. The system of claim 15, wherein the processor is further operable to:

mark the plurality of test packets with a plurality of markings to obtain an estimate of the at least one QoS parameter associated with the first communication session, the plurality of markings identifying the type of test packets transmitted.

17. The system of claim 12, wherein the processor is further operable to form a bandwidth reservation for the second communication session that may be established in the future.

18. The system of claim 17, wherein the processor is further operable to use IntSrv Resource Reservation Protocol (RSVP) to form the bandwidth reservation for the second communication session that may be established in the future.

19. The system of claim 12, wherein the processor is further operable to:

count a plurality of communication sessions in progress on one or more networks; and

determine whether the one or more networks can handle an additional communication session between a first endpoint and a second endpoint.

20. The system of claim 12, wherein the at least one QoS parameter comprises at least one selected from the group consisting of cell error ratio (CER), severally errored cell block ratio (SECBR), cell loss ratio (CLR), cell misinsertion rate (CMR), cell transfer delay (CTD), mean cell transfer delay (MCTD), and cell delay variability (CDV).

21. The system of claim 12, wherein the processor is further operable to:

determine an availability of the second user for establishment of the second communication session between a first endpoint and a second endpoint; and

display the availability of the second user to the first user at the first endpoint.

22. The system of claim 12, wherein the processor is further operable to:

determine that QoS between the first and second network devices is of a level that is ineffective for communication; and

provide the presence information to the first user by identifying to the first user that the endpoint associated with the second user is unavailable.

23. Logic embodied in a non-transitory computer readable storage medium, the logic being operable when executed to:

establish a first communication session between a first network device associated with a first user and a second network device associated with a second user, the first communication session emulating a second communication session that may be established in the future between the first network device and the second network device;

monitor at least one Quality of Service (QoS) parameter associated with the first communication session;

provide presence information to the first user, the presence information indicating an endpoint associated with the second user and the at least one QoS parameter associated with the endpoint;

receive a user selection from the first user identifying at least one of the first communication session or the endpoint, the user selection based upon the presence information; and

establish the second communication session between the first network device and the endpoint in response to receiving the user selection.