Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection

• US 8,156,026 B2
• Filed: 05/24/2010
• Issued: 04/10/2012
• Est. Priority Date: 05/12/2000
• Status: Expired due to Term

• Current Assignee: e2Interactive Incorporated
• Original Assignee: Nintendo of America, Inc. (Nintendo Company Limited)
• Inventors: Junger, Peter J., Shoecraft, Cassandra B., Koon, David G.
• Primary Examiner(s): Liu, Marissa
• Application Number:
  US12/801,118
• Publication Number:
  US 20100235290A1
• Time in Patent Office: 687 Days
• Field of Search: 705 1- 50, 705116-128, 705/305, 707 1-105, 235 5-225, 235380-385
• US Class Current: 705/35
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 10/0835 Relationships between shipper or supplier and carriers
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

An electronic registration system facilitates authorized product returns and reduces the incidence of improper returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is then stored in a data base along with the date on which the product was sold and an appropriate UPC code, SKU number or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for pertinent sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc. to reduce retailer hassle.

Claims

1. A system for initiating and authorizing a product return over a global computer network, comprising:

an input channel configured to receive identity information to identify the product being returned, the identity information including at least one product identifier that is unique to the product being returned;

a central database configured to store a plurality of product identifiers and associated return information;

at least one computer terminal operably connected to the input channel and the central database, the at least one computer terminal being configured to;

search the central database for return information based on the at least one product identifier;

determine whether the product being returned qualifies for return based on the associated return information; and

if the product being returned qualifies for return, provide a return authorization number and return instructions.

2. The system according to claim 1, wherein if the product being returned does not qualify for return, the at least one terminal is configured to provide general product information.

3. The system according to claim 2, wherein the general product information comprises at least one of return policies, set-up information, repair information, warranty information, and service locations.

4. The system according to claim 2, wherein the at least one terminal is configured to transmit the product information via the global computer network and cause the display of the general product information on a remote computer monitor.

5. The system according to claim 1, wherein the at least one terminal is configured to transmit the return authorization number and return instructions via the global computer network and cause the display of the return authorization number and return instructions on a remote computer monitor.

6. The system according to claim 1, wherein the return instructions comprise at least one of return shipping instructions, how and from where to expect a refund, how and from where to expect an exchange, and an estimated processing time.

7. The system according to claim 1, further comprising a tracking subsystem configured to track the product return process.

8. The system according to claim 1, further comprising an interface to a qualified shipping merchant provided via the global network.

9. The system according to claim 1, wherein the product identifier is a product serial number.

10. The system according to claim 1, wherein the identity information further comprises personal information for authorizing the product return.

11. A non-transitory computer storage medium storing instructions for initiating and authorizing a product return over a global computer network that, when executed by at least one processor of at least one computer, perform a method comprising:

(a) enabling input of identity information to identify the product being returned, the identity information including at least one product identifier that is unique to the product being returned;

(b) accessing a central database that stores a plurality of product identifiers and associated return information, and searching the central database for return information based on the at least one product identifier;

(c) determining whether the product being returned qualifies for return based on the associated return information; and

(d) if the product being returned qualifies for return in step (c), providing a return authorization number and return instructions.

12. The computer storage medium according to claim 11, wherein if the product being returned does not qualify for return in step (c), the method comprising (e) providing general product information.

13. The computer storage medium according to claim 12, wherein the general product information comprises at least one of return policies, set-up information, repair information, warranty information, and service locations.

14. The computer storage medium according to claim 12, wherein step (e) is practiced by transmitting the product information via the global computer network and displaying the general product information on a computer monitor.

15. The computer storage medium according to claim 11, wherein step (d) is practiced by transmitting the return authorization number and return instructions via the global computer network and displaying the return authorization number and return instructions on a computer monitor.

16. The computer storage medium according to claim 11, wherein the return instructions comprise at least one of return shipping instructions, how and from where to expect a refund, how and from where to expect an exchange, and an estimated processing time.

17. The computer storage medium according to claim 11, further comprising enabling tracking of the product return process.

18. The computer storage medium according to claim 11, further comprising, after step (d), providing access to a qualified shipping merchant via the global network.

19. The computer storage medium according to claim 11, wherein the product identifier is a product serial number.

20. The computer storage medium according to claim 11, wherein the identity information further comprises personal information for authorizing the product return.