Method and system for verifying modem status

• US 8,156,245 B2
• Filed: 07/23/2010
• Issued: 04/10/2012
• Est. Priority Date: 08/28/2000
• Status: Expired due to Term

• Current Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Original Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Inventors: Knudsen, Joseph J., Lasker, Kory
• Primary Examiner(s): HOANG, HIEU T
• Application Number:
  US12/842,178
• Publication Number:
  US 20100306375A1
• Time in Patent Office: 627 Days
• Field of Search: 709/202, 709/203, 709/238, 709/239
• US Class Current: 709/238
• CPC Class Codes: H04M 11/062 using different frequency bands for speech and other data
• CPC Class Codes: H04M 3/304 and using xDSL modems xDSL line qualification H04M3/306

Abstract

A system for verifying modem status for a telecommunications service provider in a broadband network serviced by a central office. The system comprising an interne interface for receiving a modem status request from the telecommunications service provider via a telecommunications network and an integrator capable of retrieving subscriber information and a server connected to the internet interface for receiving the modem status request and transmitting the modem status request to the integrator. The integrator interprets the modem status request and retrieves corresponding subscriber information and transmits the corresponding subscriber information to the server, the server thereby converting the corresponding subscriber information to a central office request and sending the central office request to the central office. The central office responding to the request and transmitting a status signal to the server and the server transmitting the signal to the interne interface which converts the status signal to a readable format for the telecommunications service provider.

Claims

1. A method comprising:

providing an internet interface to determine a Digital Subscriber Line (DSL) modem status for each of a plurality of customers of an Internet Service Provider (ISP);

receiving, at the internet interface, a first modem status request to check a status of a modem associated with a first one of the customers, the first modem status request comprising a subscriber identifier;

retrieving subscriber location information based on the subscriber identifier, the subscriber location information comprising port information, indicating a Digital Subscriber Line Access Multiplexer (DSLAM) provisioning the modem;

transmitting a second modem status request to the DSLAM; and

receiving a status signal from the DSLAM indicating one of a connected status, a not connected status, and a connecting status.

2. The method of claim 1, further comprising converting the status signal to a readable format.

3. The method of claim 1, wherein the second modem status request comprises an SNMP request.

4. The method of claim 1, wherein the internet interface is a website interface.

5. The method of claim 1, further comprising:

displaying a list of one or more customer names, each customer name associated with a phone number;

wherein receiving the first request to check the status of the modem comprises receiving a selection of one or more customer names on the list.

6. A system comprising:

an internet interface for receiving a first modem status request to check a status of a modem associated with a customer of an Internet Service Provider (ISP) the first modem status request comprising a subscriber identifier;

a server to transmit a second modem status request to a central office of a telecommunications provider associated with the modem and to receive, from the central office, a status signal indicating the status of the modem and including one of a connected status, a non-connected status, and a connecting status; and

an integrator storing subscriber location information, wherein the server is further configured to obtain, from the integrator, the subscriber location information based on the subscriber identifier, the subscriber location information comprising port information, and to use the subscriber location information to determine the central office associated with the modem.

7. The system of claim 6, wherein the internet interface further converts the status signal to a readable format.

8. The system of claim 6, wherein the second modem status request comprises an SNMP request.

9. The system of claim 6, wherein the internet interface is a website interface.

10. The system of claim 6, wherein the internet interface displays a list of one or more customer names, each customer name associated with a phone number, and wherein receiving the first request to check the status of the modem comprises receiving a selection of one or more customer names on the list.