Systems and methods for visual presentation and selection of IVR menu

• US 8,160,215 B2
• Filed: 09/20/2011
• Issued: 04/17/2012
• Est. Priority Date: 09/10/2010
• Status: Expired due to Fees

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Or-Bach, Zvi, Lavian, Tal
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US13/236,928
• Publication Number:
  US 20120063574A1
• Time in Patent Office: 210 Days
• Field of Search: 379/88.04, 379/88.13, 379/88.16, 379/88.17, 379/88.18, 379/88.19, 379/88.23, 379/100.01, 455/563, 704/275, 715/763, 717/109, 717/105
• US Class Current: 379/88.18
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04L 12/6418 Hybrid transport
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/2477 for selecting a function from a menu display H04M1/2474 takes precedence
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Claims

1. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

data encoding a database, the database comprising a list of telephone numbers associated with a plurality of destinations, each implementing an IVR;

instructions executable by the processor for automatically communicating with at least one user; and

instructions executable by the processor to pull at least one menu from said database and display said menu to said at least one user,

wherein said menu is associated with a telephone number dialed by said at least one user, and

wherein said menu comprises at least one icon.

2. The system of claim 1, wherein said destinations are grouped based on at least one category within said database.

3. The system of claim 1, wherein said memory further comprises instructions executable by the processor for generating at least one personal record from said at least one user and storing said at least one personal record in the database.

4. The system of claim 3,

wherein said memory further comprises instructions executable by said processor for downloading one or more activation codes associated with said at least one personal record, and

wherein said activation codes are associated with one or more internal destinations of said at least one personal record.

5. The system of claim 1, wherein said memory further comprises instructions executable by said processor for associating a personal record of at least one caller with at least one of said telephone numbers and with said at least one caller'"'"'s phone number.

6. The system of claim 1, wherein said memory further comprises instructions executable by said processor to associate a code related to a business domain of at least one of said destinations with at least one personal record of said user.

7. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

data encoding a database, said database comprising a list of telephone numbers associated with a plurality of destinations, each implementing an IVR, wherein the destinations are grouped based on at least one category;

instructions executable by the processor for automatically communicating with at least one user;

instructions executable by the processor to pull at least one menu from said database and display said at least one menu to the user; and

instructions executable by the processor to display at least one advertisement, wherein said advertisement is selected based on at least one category associated with said at least one menu.

8. The system of claim 7, wherein said at least one menu comprises at least one icon.

9. The system of claim 7, wherein said memory further comprises instructions executable by the processor for generating at least one personal record of said at least one user and storing said at least one personal record in said database.

10. The system of claim 9,

wherein said memory further comprises instructions executable by said processor for downloading one or more activation codes associated with at least one personal record of the user, and

wherein said activation codes are associated with one or more internal destinations of said at least one personal record.

11. The system of claim 7, wherein said memory further comprises instructions executable by said processor for associating a personal record of the user with at least one of said telephone numbers.

12. The system of claim 7, wherein said memory further comprises instructions executable by said processor to associate a code related to a business domain of at least one of said destinations with at least one personal record of said user.

13. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

data encoding a database, said database comprising a list of telephone numbers associated with a plurality of destinations, each implementing an IVR;

instructions executable by the processor for automatically communicating with at least one user; and

instructions executable by the processor to pull at least one menu from said database and display said at least one menu to the user, wherein said menu is associated with a telephone number dialed by the user, and wherein said display apparatus is different from the apparatus used by the user to dial the telephone number.

14. The system of claim 13, wherein said display apparatus is selected from the group consisting of:

a picture frame, a TV, a vehicle multifunction display, or a computer screen.

15. The system of claim 13, wherein said memory further comprises instructions executable by the processor to display at least one advertisement, wherein said advertisement is selected based on said telephone number dialed by the user.

16. The system of claim 13, wherein said menu comprises at least one icon.

17. The system of claim 13, wherein said memory further comprises instructions executable by the processor for generating at least one personal record associated with said user and storing said at least one personal record in said database.

18. The system of claim 13, wherein said memory further comprises instructions executable by said processor for downloading one or more activation codes associated with at least one personal record of the user.

19. The system of claim 13, wherein said memory further comprises instructions executable by said processor for associating a personal record of the user with at least one of said telephone numbers.

20. The system of claim 17, wherein said memory further comprises instructions executable by said processor to associate a code related to a business domain of at least one of said destinations with at least one personal record of said user.