System and method to provide process status update information
First Claim
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1. A computer-readable medium comprising computer-readable instructions to provide process status update information, said computer-readable instructions comprising instructions to:
- communicate with a party of a plurality of parties about an insurance claim process in which the party has an interest with others of the plurality of parties, the insurance claim process including a claim for damage to property;
provide the party with an identifier, the identifier related to the party and the insurance claim process, and the identifier being the same for all of the plurality of parties;
provide a process status updater operable to provide information about the insurance claim process to the party, wherein the information about the insurance claim process is provided when the party accesses the process status updater using the identifier, wherein the process status updater is one of;
an automated telephone system, an automated email system, an automated fax system, or an automated instant messaging system;
receive an estimate for repairing the damage to the property; and
update the process status updater to communicate the estimate to the party,wherein the computer-readable instructions to receive an estimate comprise instructions to receive a plurality of estimates from a plurality of appraisers in a reverse auction format.
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Abstract
Disclosed are systems and methods to provide process status update information. The systems and methods provide techniques to communicate with a party about a process in which the party has an interest, provide the party with an identifier, the identifier related to the party and the process, and provide a process status updater operable to provide information about the process to the party, wherein the information about the process is provided when the party accesses the process status updater using the identifier.
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Citations
21 Claims
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1. A computer-readable medium comprising computer-readable instructions to provide process status update information, said computer-readable instructions comprising instructions to:
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communicate with a party of a plurality of parties about an insurance claim process in which the party has an interest with others of the plurality of parties, the insurance claim process including a claim for damage to property; provide the party with an identifier, the identifier related to the party and the insurance claim process, and the identifier being the same for all of the plurality of parties; provide a process status updater operable to provide information about the insurance claim process to the party, wherein the information about the insurance claim process is provided when the party accesses the process status updater using the identifier, wherein the process status updater is one of;
an automated telephone system, an automated email system, an automated fax system, or an automated instant messaging system;receive an estimate for repairing the damage to the property; and update the process status updater to communicate the estimate to the party, wherein the computer-readable instructions to receive an estimate comprise instructions to receive a plurality of estimates from a plurality of appraisers in a reverse auction format. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-readable medium comprising computer-readable instructions to provide process status update information, said computer-readable instructions comprising instructions to:
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communicate with a first party and a second party about an insurance claim process, wherein the first party comprises a first party interest in the process and the second party comprises a second party interest in the process, and wherein the first party interest is adverse to the second party interest, and wherein the insurance claim process including a claim for damage to property; provide a process status updater for the process, the process status updater operable to indicate a step in the process; provide an identifier to the first party and to the second party, the identifier related to the first party, the second party, and the process, and the identifier being the same for the first party and the second party for the process; provide the first party and the second party with information about the process with the process status updater, wherein the first party and the second party access the information using the identifier, and wherein the process status updater is one of;
an automated telephone system, an automated email system, an automated fix system, or an automated instant messaging system;receive an estimate for repairing the damage to the property; and update the process status updater to communicate the estimate to the first and second parties, wherein the computer-readable instructions to receive an estimate comprise instructions to receive a plurality of estimates from a plurality of appraisers in a reverse auction format. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer-readable medium comprising computer-readable instructions to provide process status update information, said computer-readable instructions comprising instructions to:
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create a process status updater for an insurance claim process, the insurance claim process including a claim for damage to property; associate an identifier with the process, the identifier operable to acquire information about the process from the process status updater, wherein the information about the insurance claim process comprises the step that the process is in; provide a plurality of parties with the identifier, the identifier associated with the plurality of parties and the insurance claim process, and the identifier being the same for all of the plurality of parties; update the process status updater; record the use of the identifier by those of the plurality of parties using the identifier to acquire information related to the insurance claim process, wherein the process status updater is one of;
an automated telephone system, an automated email system, an automated fax system, or an automated instant messaging system;receive an estimate for repairing the damage to the property; and update the process status updater to communicate the estimate to the plurality of parties, wherein the computer-readable instructions to receive an estimate comprise instructions to receive a plurality of estimates from a plurality of appraisers in a reverse auction format. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification