Local item availability information

• US 8,160,929 B1
• Filed: 09/28/2006
• Issued: 04/17/2012
• Est. Priority Date: 09/28/2006
• Status: Expired due to Fees

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Park, Joseph C., Leong, Kian Fai
• Primary Examiner(s): Haq, Naeem
• Application Number:
  US11/536,593
• Time in Patent Office: 2,028 Days
• Field of Search: 705/26, 705/27, 705/26.1, 705/26.2, 705/26.25, 705/26.3, 705/26.35, 705/26.4, 705 2641- 2644, 705/26.5, 705 2661- 2664, 705/26.7, 705/26.8, 705/26.81, 705/26.82, 705/26.9, 705/27.1, 705/27.2
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

Techniques are described for determining merchants that are able to provide items of interest. In some situations, consumers or other users supply requests for information about particular items of interest, and appropriate local merchants that are currently available to provide those items are identified and indicated to the users who made the requests. The identification of such appropriate local merchants may include automatically contacting human representatives of potentially appropriate merchants in order to automatically solicit information about the merchant, such as quantity and pricing information for items currently available in local inventory and current operating hours. The described techniques may be performed in an automated manner by an item availability information system, such as to provide a corresponding item availability information service to users (e.g., in exchange for fees from users).

Claims

1. A computer-implemented method for an item availability information service to identify merchants local to a consumer that are currently able to provide an indicated item to the consumer, the method comprising:

receiving a request from a consumer for information about one or more merchants that are geographically local to the consumer and currently available to provide an indicated item from current local inventory of the merchant;

automatically determining at least one geographically local merchant that is currently available to provide the indicated item to the consumer from the current local inventory of the merchant, the automatic determining being performed by one or more programmed computing systems of the item availability information service and including;

automatically identifying one or more merchants geographically local to the consumer that at least potentially provide the indicated item by;

determining a location of the consumer and a type of the indicated item; and

determining merchants near the determined location of the consumer that are each likely to provide items of the determined type based at least in part on one or more of a name of the merchant, a category of merchants to which the merchant belongs, and a group to which the merchant belongs; and

automatically contacting a human representative of each of at least one of the identified merchants to query if the merchant is currently available to provide the indicated item from the current local inventory of the merchant and to query for a current price of the indicated item from the merchant; and

providing information to the consumer to indicate one or more of the determined at least one geographically local merchants and to indicate the current price for the indicated item for each of the indicated one or more merchants.

2. The method of claim 1 wherein the determining of the at least one geographically local merchant includes, after the identifying of the one or more geographically local merchants that at least potentially provide the indicated item:

presenting information about the identified one or more geographically local merchants to the consumer; and

receiving one or more indications from the consumer of one or more of the presented merchants that the consumer has selected to be queried;

and wherein the at least one identified merchants whose human representatives are contacted include the one or more selected merchants.

3. The method of claim 1 wherein the automatic contacting of the human representative of each of the at least one identified merchants is performed by telephoning the human representative and using automated interactive voice recognition capabilities to interact with the human representative.

4. The method of claim 1 wherein the received request includes one or more questions supplied by the consumer, wherein the automatic contacting of the human representative of each of the at least one identified merchants is performed in response to the received request from the consumer and includes obtaining responses from the human representative to the one or more questions, and wherein the providing of the information to the consumer includes providing one or more of the obtained responses to the consumer.

5. The method of claim 1 wherein the automatic determining of the at least one geographically local merchant that is currently available to provide the indicated item to the consumer includes determining merchants whose business hours include one or more determined periods of time subsequent to a current time.

6. The method of claim 1 wherein the automatic determining of the at least one geographically local merchant that is currently available to provide the indicated item to the consumer includes determining one or more merchants who have the indicated item and are willing to provide the indicated item to the consumer.

7. The method of claim 1 wherein the automatic determining of the at least one geographically local merchant that is currently available to provide the indicated item to the consumer and the providing of the information to the consumer is performed for each of multiple requests from multiple consumers and in a substantially real-time manner after each of the requests are received.

8. The method of claim 1 wherein the automatic identifying of the one or more merchants includes accessing a public source of information that, for each of the one or more merchants, provides information about at least one category of items available from the merchant.

9. The method of claim 1 wherein the automatic identifying of the one or more merchants includes accessing yellow pages information to, for each of the one or more merchants, identify at least one category of items available from the merchant.

10. A computer-implemented method for an item availability information service to identify merchants local to a consumer that are currently able to provide an indicated item to the consumer, the method comprising:

receiving a request from a consumer for information about one or more merchants that are geographically local to the consumer and currently available to provide an indicated item from current local inventory of the merchant;

automatically determining at least one geographically local merchant that is currently available to provide the indicated item to the consumer from the current local inventory of the merchant, the automatic determining being performed by one or more programmed computing systems of the item availability information service and including;

automatically identifying one or more merchants geographically local to the consumer that at least potentially provide the indicated item, wherein the identifying of the one or more geographically local merchants that at least potentially provide the indicated item is based on information obtained from human representatives of merchants near the consumer regarding types of items that the merchants have selected to include in inventory; and

for each of at least one of the identified merchants, automatically contacting a human representative of the merchant to query (i) if the merchant is currently available to provide the indicated item from the current local inventory of the merchant, (ii) for a current price of the indicated item, and (iii) if the merchant currently has one or more copies of the indicated item in inventory; and

providing information to the consumer to indicate one or more of the determined at least one geographically local merchants and to indicate the current price for the indicated item for each of the indicated one or more merchants.

11. A computer-implemented method for determining local merchants having current availability to provide an indicated item, the method comprising:

receiving a request from each of one or more advertising merchants to provide information to users whose requests match specified criteria, such that the advertising merchant will pay an indicated fee in exchange for providing the information;

receiving a request from a user to identify one or more local merchants that have an indicated item in current inventory;

determining that the received request from the user matches the criteria specified by each of at least one of the advertising merchants;

providing an opportunity to one or more of the at least one advertising merchants to provide information to the user in response to the received request from the user;

determining at least one local merchant that has the indicated item in current inventory by, for each of one or more local merchants that potentially may have the indicated item in current inventory of the merchant, automatically contacting a human representative of the merchant to query if the merchant has the indicated item in the current inventory of the merchant, the automatic contacting of the human representative being initiated by a programmed computing system;

providing information to the user to indicate one or more of the at least one determined merchants that have the indicated item in current inventory, the providing of the information to the user including, after at least one of the one or more advertising merchants elects to accept the provided opportunity, including information from each of the at least one advertising merchants in the information provided to the user; and

obtaining from each of the at least one advertising merchants the indicated fee for that advertising merchant.

12. A computer-implemented method for determining local merchants having current availability to provide an indicated item, the method comprising:

receiving a request from a user to identify one or more local merchants that have an indicated item in current inventory;

determining at least one local merchant that has the indicated item in current inventory by, for each of one or more local merchants that potentially may have the indicated item in current inventory of the merchant, automatically contacting a human representative of the merchant to query if the merchant has the indicated item in the current inventory of the merchant, the automatic contacting of the human representative being initiated by a programmed computing system, and wherein the determining of the at least one local merchants that has the indicated item in current inventory further includes, for each of one or more other local merchants that are distinct from the one or more local merchants that potentially may have the indicated item in current inventory of the merchant, selecting the other local merchant as one of the determined local merchants that has the indicated item in current inventory, the selecting being based on information previously obtained from contacting a human representative of the other local merchant on behalf of another user, and wherein, for at least one of the one or more other local merchants, the previously obtained information was obtained for the indicated item in response to a request from another user for the indicated item; and

providing information to the user to indicate one or more of the at least one determined merchants that have the indicated item in current inventory.

13. The method of claim 12 wherein the querying of a human representative of a merchant includes obtaining current pricing information for the indicated item from the merchant, and wherein the providing of information to the user includes providing to the user the obtained current pricing information for at least one merchant.

14. The method of claim 12 wherein the querying of a human representative of a merchant includes obtaining quantity information for current in-stock copies of the indicated item at the merchant, and wherein the providing of information to the user includes providing to the user the obtained in-stock copy quantity information for at least one merchant.

15. The method of claim 12 wherein the querying of a human representative of a merchant includes determining if the indicated item is currently available for a substantially immediate retrieval by the user from the merchant, and wherein the providing of information to the user includes indicating to the user the current availability for substantially immediate retrieval for at least one merchant.

16. The method of claim 12 wherein the received request further includes one or more indications of one or more questions specified by the user, wherein the querying of a human representative of a merchant includes obtaining answers from the human representative to the specified questions, and wherein the providing of information to the user includes providing to the user the obtained answers to the user-specified questions.

17. The method of claim 12 wherein the automatic contacting of the human representative of at least one merchant to query if the merchant has the indicated item in the current inventory of the merchant is performed by telephoning the human representative and using automated interactive voice recognition.

18. The method of claim 12 wherein the automatic contacting of the human representative of at least one merchant to query if the merchant has the indicated item in the current inventory of the merchant is performed using one or more of email, instant messaging, and SMS messages.

19. The method of claim 12 wherein the automatic contacting of the human representative of at least one merchant to query if the merchant has the indicated item in the current inventory of the merchant is performed in a manner previously specified for the merchant during prior interactions with a human representative of the merchant that occurred as part of a prior automated contacting of that human representative.

20. The method of claim 12 further comprising, after identifying the one or more local merchants, registering one of the identified one or more local merchants, the registering of the one merchant including obtaining information from the one merchant about a preferred method of contacting the one merchant, and wherein the automatic contacting of the human representative of the one merchant is performed in the preferred method for the one merchant.

21. The method of claim 12 further comprising, after identifying the one or more local merchants, registering one of the identified one or more local merchants, the registering of the one merchant including obtaining information about items that the one merchant carries in inventory of the one merchant.

22. The method of claim 12 wherein the automatic contacting of the human representative of at least one merchant to query if the merchant has the indicated item in the current inventory of the merchant includes obtaining information from the human representative about other items that the merchant carries in inventory, and wherein the determining of the at least one local merchant that has the indicated item in current inventory includes automatically identifying the one or more local merchants that potentially may have the indicated item in the current inventory based at least in part on the obtained information.

23. The method of claim 12 wherein the indicated item has a type, and wherein the determining of the at least one local merchant that has the indicated item in current inventory includes automatically identifying the one or more local merchants that potentially may have the indicated item in the current inventory based at least in part on the type of the indicated item.

24. The method of claim 12 wherein the indicated item is a mass produced product having numerous copies.

25. The method of claim 12 wherein identifying of each of the one or more local merchants includes at least one of using yellow page listing information for the merchant, analyzing information from a Web site of the merchant, and obtaining responses from humans who answer questions about the merchant.

26. The method of claim 12 wherein the received request includes an indication of one or more times, and wherein the determining of the at least one local merchant that has the indicated item in current inventory includes determining that the at least one merchant is able to provide the indicated item at or before at least one of the indicated times.

27. The method of claim 12 wherein the determining of the at least one local merchant that has the indicated item in current inventory includes providing information to the user regarding at least one local merchant that potentially may have the indicated item in current inventory, and receiving one or more indications from the user of one or more selected merchants from the indicated merchants presented to the user, and wherein the one or more local merchants whose human representatives are contacted include the selected merchants.

28. The method of claim 27 wherein the providing of the information to the user regarding each of the at least one local merchants includes providing information indicating at least one of a distance between the user and the merchant, a location of the merchant, hours of operations of the merchant, and user ratings of the merchant.

29. The method of claim 12 wherein multiple of the at least one determined merchants have the indicated item in current inventory, and wherein the providing of the information to the user to indicate the at least one determined merchants that have the indicated item in current inventory includes incrementally providing information about a subset of the multiple merchants who are determined to have the indicated item in current inventory, and later providing information about other of the multiple merchants who are later determined to have the indicated item in current inventory.

30. The method of claim 12 wherein the providing of the information to the user is performed via at least one of email, one or more Web pages, one or more telephone calls, text messaging, and instant messaging.

31. The method of claim 12 wherein the determining of the at least one local merchants that has the indicated item in current inventory further includes, for each of one or more other local merchants that are distinct from the one or more local merchants that potentially may have the indicated item in current inventory of the merchant, selecting the other local merchant as one of the determined local merchants that has the indicated item in current inventory, the selecting being based on information previously obtained from contacting a human representative of the other local merchant on behalf of another user.

32. The method of claim 31 wherein the one or more determined merchants indicated in the information provided to the user includes at least one of the one or more other local merchants, and wherein the providing of the information to the user includes, for each of the at least one other local merchants, providing at least some of the information previously obtained from contacting the human representative of the other local merchant.

33. The method of claim 12 further comprising, after the determining of one of the local merchants that has the indicated item in current inventory, reserving the indicated item at the one local merchant for retrieval by the user at a location of the merchant based on one or more of an indication received from the user, a previously specified preference of the user, and a fee obtained from the user.

34. The method of claim 12 wherein the programmed computing system is part of an item availability information service that receives and responds to requests from each of multiple users, and wherein the item availability information service is unaffiliated with the users and the merchants.

35. The method of claim 12 wherein the determining of the at least one local merchant that has the indicated item in current inventory includes identifying merchants as being local if the merchants are at least one of within a distance threshold from a location of the user and within a government-defined geographical boundary.

36. The method of claim 12 wherein the determining of the at least one local merchant that has the indicated item in current inventory and the providing of the information to the user is performed in a substantially real-time manner after the receiving of the request.

37. A computer-implemented method for determining local merchants having current availability to provide an indicated item, the method comprising:

receiving a request from a user to identify one or more local merchants that have an indicated item in current inventory;

determining at least one local merchant that has the indicated item in current inventory by, for each of one or more local merchants that potentially may have the indicated item in current inventory of the merchant, automatically contacting a human representative of the merchant to query if the merchant has the indicated item in the current inventory of the merchant, the automatic contacting of the human representative being initiated by a programmed computing system, and wherein the determining of the at least one local merchants that has the indicated item in current inventory further includes, for each of one or more other local merchants that are distinct from the one or more local merchants that potentially may have the indicated item in current inventory of the merchant, selecting the other local merchant as one of the determined local merchants that has the indicated item in current inventory, the selecting being based on information previously obtained from contacting a human representative of the other local merchant on behalf of another user, and wherein the selecting of an other local merchant as one of the determined local merchants that has the indicated item in current inventory is performed only if the information previously obtained from contacting the human representative of the other local merchant on behalf of the another user was obtained within a specified prior period of time; and

providing information to the user to indicate one or more of the at least one determined merchants that have the indicated item in current inventory.

38. A non-transitory computer-readable medium whose contents program a computing device of an item availability information service to identify merchants local to a consumer that are currently able to provide an indicated item to the consumer, by performing a method comprising:

receiving a request from a consumer for information about one or more merchants that are geographically local to the consumer and currently available to provide an indicated item from current local inventory of the merchant;

automatically determining at least one geographically local merchant that is currently available to provide the indicated item to the consumer from the current local inventory of the merchant, the automatic determining being performed by the programmed computing device of the item availability information service and including;

automatically identifying one or more merchants geographically local to the consumer that at least potentially provide the indicated item by;

determining a location of the consumer and a type of the indicated item; and

determining merchants near the determined location of the consumer that are each likely to provide items of the determined type based at least in part on one or more of a name of the merchant, a category of merchants to which the merchant belongs, and a group to which the merchant belongs; and

automatically contacting a human representative of each of at least one of the identified merchants to query if the merchant is currently available to provide the indicated item from the current local inventory of the merchant and to query for a current price of the indicated item from the merchant; and

providing information to the consumer to indicate one or more of the determined at least one geographically local merchants and to indicate the current price for the indicated item for each of the indicated one or more merchants.

39. The non-transitory computer-readable medium of claim 38 wherein the determining of the at least one geographically local merchant includes, after the identifying of the one or more geographically local merchants that at least potentially provide the indicated item:

presenting information about the identified one or more geographically local merchants to the consumer; and

receiving one or more indications from the consumer of one or more of the presented merchants that the consumer has selected to be queried;

and wherein the at least one identified merchants whose human representatives are contacted include the one or more selected merchants.

40. The non-transitory computer-readable medium of claim 38 wherein the automatic identifying of the one or more merchants includes accessing yellow pages information to, for each of the one or more merchants, identify at least one category of items available from the merchant, and wherein the automatic contacting of the human representative of each of the at least one identified merchants is performed by telephoning the human representative and using automated interactive voice recognition capabilities to interact with the human representative.

41. The non-transitory computer-readable medium of claim 38 wherein the computer-readable medium is a memory of the configured computing device, and wherein the contents are instructions that when executed program the configured computing device to perform the method.

42. A computing system of an item availability information service that is programmed to identify merchants local to a consumer that are currently able to provide an indicated item to the consumer, comprising:

one or more processors;

one or more modules configured to, when executed by at least one of the one or more processors;

receive a request from a consumer for information about one or more merchants that are geographically local to the consumer and currently available to provide an indicated item from current local inventory of the merchant;

automatically determine at least one geographically local merchant that is currently available to provide the indicated item to the consumer from the current local inventory of the merchant, the automatic determining including;

automatically identifying one or more merchants geographically local to the consumer that at least potentially provide the indicated item by;

determining a location of the consumer and a type of the indicated item; and

determining merchants near the determined location of the consumer that are each likely to provide items of the determined type based at least in part on one or more of a name of the merchant, a category of merchants to which the merchant belongs, and a group to which the merchant belongs; and

automatically contacting a human representative of each of at least one of the identified merchants to query if the merchant is currently available to provide the indicated item from the current local inventory of the merchant and to query for a current price of the indicated item from the merchant; and

provide information to the consumer to indicate one or more of the determined at least one geographically local merchants and to indicate the current price for the indicated item for each of the indicated one or more merchants.

43. The computing system of claim 42 wherein the determining of the at least one geographically local merchant includes, after the identifying of the one or more geographically local merchants that at least potentially provide the indicated item:

presenting information about the identified one or more geographically local merchants to the consumer; and

receiving one or more indications from the consumer of one or more of the presented merchants that the consumer has selected to be queried;

and wherein the at least one identified merchants whose human representatives are contacted include the one or more selected merchants.

44. The computing system of claim 42 wherein the automatic identifying of the one or more merchants includes accessing yellow pages information to, for each of the one or more merchants, identify at least one category of items available from the merchant, wherein the automatic contacting of the human representative of each of the at least one identified merchants is performed by telephoning the human representative and using automated interactive voice recognition capabilities to interact with the human representative, and wherein the one or more modules each includes software instructions for execution by the at least one processors of the computing system.

45. A non-transitory computer-readable medium whose contents program a computing device to determine local merchants having current availability to provide an indicated item, by performing a method comprising:

receiving a request from a user to identify one or more local merchants that have an indicated item in current inventory;

determining at least one local merchant that has the indicated item in current inventory by, for each of one or more local merchants that potentially may have the indicated item in current inventory of the merchant, automatically contacting a human representative of the merchant to query if the merchant has the indicated item in the current inventory of the merchant, the automatic contacting of the human representative being initiated by the programmed computing device, and wherein the determining of the at least one local merchants that has the indicated item in current inventory further includes, for each of one or more other local merchants that are distinct from the one or more local merchants that potentially may have the indicated item in current inventory of the merchant, selecting the other local merchant as one of the determined local merchants that has the indicated item in current inventory, the selecting being based on information previously obtained from contacting a human representative of the other local merchant on behalf of another user, and wherein, for at least one of the one or more other local merchants, the previously obtained information was obtained for the indicated item in response to a request from another user for the indicated item; and

providing information to the user to indicate one or more of the at least one determined merchants that have the indicated item in current inventory.

46. The non-transitory computer-readable medium of claim 45 wherein the automatic contacting of the human representative of at least one merchant to query if the merchant has the indicated item in the current inventory of the merchant is performed by telephoning the human representative and using automated interactive voice recognition.

47. The non-transitory computer-readable medium of claim 46 wherein the received request further includes one or more indications of one or more questions specified by the user, wherein the querying of a human representative of a merchant includes obtaining answers from the human representative to the specified questions, and wherein the providing of information to the user includes providing to the user the obtained answers to the user-specified questions.

48. The non-transitory computer-readable medium of claim 45 wherein the querying of a human representative of a merchant obtains current information for the merchant that includes at least one of current pricing information for the indicated item from the merchant and of quantity information for current in-stock copies of the indicated item at the merchant and of current availability of the indicated item for a substantially immediate retrieval by the user from the merchant, and wherein the providing of information to the user includes indicating to the user the obtained current information for the merchant.

49. The non-transitory computer-readable medium of claim 45 wherein identifying of each of the one or more local merchants includes using yellow page listing information for the merchant.

50. The non-transitory computer-readable medium of claim 45 wherein the determining of the at least one local merchant that has the indicated item in current inventory includes providing information to the user regarding at least one local merchant that potentially may have the indicated item in current inventory, and receiving one or more indications from the user of one or more selected merchants from the indicated merchants presented to the user, and wherein the one or more local merchants whose human representatives are contacted include the selected merchants.

51. The non-transitory computer-readable medium of claim 45 wherein the computer-readable medium is a memory of the programmed computing device, and wherein the contents are software instructions that when executed program the computing device to perform the method.

52. A computing system programmed to determine local merchants having current availability to provide an indicated item, comprising:

one or more processors;

one or more modules configured to, when executed by at least one of the one or more processors;

receive a request from a user to identify one or more local merchants that have an indicated item in current inventory;

determine at least one local merchant that has the indicated item in current inventory by, for each of one or more local merchants that potentially may have the indicated item in current inventory of the merchant, automatically contacting a human representative of the merchant to query if the merchant has the indicated item in the current inventory of the merchant, and wherein the determining of the at least one local merchants that has the indicated item in current inventory further includes, for each of one or more other local merchants that are distinct from the one or more local merchants that potentially may have the indicated item in current inventory of the merchant, selecting the other local merchant as one of the determined local merchants that has the indicated item in current inventory, the selecting being based on information previously obtained from contacting a human representative of the other local merchant on behalf of another user, and wherein, for at least one of the one or more other local merchants, the previously obtained information was obtained for the indicated item in response to a request from another user for the indicated item; and

provide information to the user to indicate one or more of the at least one determined merchants that have the indicated item in current inventory.

53. The computing system of claim 52 wherein the automatic contacting of the human representative of at least one merchant to query if the merchant has the indicated item in the current inventory of the merchant is performed by telephoning the human representative and using automated interactive voice recognition.

54. The computing system of claim 53 wherein the received request further includes one or more indications of one or more questions specified by the user, wherein the querying of a human representative of a merchant includes obtaining answers from the human representative to the specified questions, and wherein the providing of information to the user includes providing to the user the obtained answers to the user-specified questions.

55. The computing system of claim 52 wherein the querying of a human representative of a merchant obtains current information for the merchant that includes at least one of current pricing information for the indicated item from the merchant and of quantity information for current in-stock copies of the indicated item at the merchant and of current availability of the indicated item for a substantially immediate retrieval by the user from the merchant, and wherein the providing of information to the user includes indicating to the user the obtained current information for the merchant.

56. The computing system of claim 52 wherein identifying of each of the one or more local merchants includes using yellow page listing information for the merchant.

57. The computing system of claim 52 wherein the determining of the at least one local merchant that has the indicated item in current inventory includes providing information to the user regarding at least one local merchant that potentially may have the indicated item in current inventory, and receiving one or more indications from the user of one or more selected merchants from the indicated merchants presented to the user, and wherein the one or more local merchants whose human representatives are contacted include the selected merchants.

58. The computing system of claim 52 wherein the one or more modules each includes software instructions for execution by the at least one processors of the computing system.