System and method of dynamically prioritized electronic mail graphical user interface, and measuring email productivity and collaboration trends
First Claim
1. A method for graphical user interface (“
- GUI”
) based management of electronic communications, comprising the steps of;
receiving an electronic communication containing a message;
computing a situational prioritization value for an electronic communication dependent on a filter implementing a curve modeling a time-dependent equation representing the message'"'"'s relative priority, where a weight is given to the importance of the type of curve in comparison to other curves, and an efficiency representing the validity of the filter at a particular time, wherein the situational prioritization value is updated during a lifecycle of the electronic communication;
computing an inherent prioritization value for the electronic communication dependent on a first factor based on message attributes, message content analysis, and personal or organizational rules and policies, a second factor representing an importance of the message'"'"'s dimension being analyzed, and a third factor representing an estimated accuracy and validity based on an amount of information for the message'"'"'s dimension being analyzes;
wherein the message content analysis includes consideration of;
an intended number of recipients, a status of the message'"'"'s initiator in an organization in which the message initiator is a member, a status of at least one of the message'"'"'s active participant, a number of intermediate paths encountered by the electronic message before being received, at least one keyword in at least one of the subject and body of the message, a formatting of one of the electronic communication and the message and, if present, consideration of a name, file type and content of an attachment or an embedded message;
assigning a dynamic prioritization score to the electronic communication, wherein the dynamic prioritization score is a quantitative metric obtained using an overall combined situational and inherent prioritization model based on the situational prioritization value and the inherent prioritization value, the quantitative metric is based at least on user-defined criteria including a particular instant of time; and
determining a prioritization category for each electronic communication based on the dynamic prioritization score.
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Accused Products
Abstract
A system and method for managing electronic communications more effectively utilizes electronic communications. The method assigns a prioritization score and category to each electronic communication so that a user can more effectively manage the communications. The user interacts with a graphical user interface to effectively manage electronic communications. The system arranges and displays the electronic communications according to prioritization scores and categories, and includes interactive modules to override a system assigned prioritization scores and assign any score or category the user selects. The method also measures productivity of users as a function of at least three different metrics, a decision-making metric; a communication metric; and a processing metric, and takes into account prioritization scores and the amount of time it takes users to effectively utilize the electronic communications. The method also generates reports of the productivity of individual users, and the productivity of relationships between multiple users of electronic communications.
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Citations
28 Claims
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1. A method for graphical user interface (“
- GUI”
) based management of electronic communications, comprising the steps of;receiving an electronic communication containing a message; computing a situational prioritization value for an electronic communication dependent on a filter implementing a curve modeling a time-dependent equation representing the message'"'"'s relative priority, where a weight is given to the importance of the type of curve in comparison to other curves, and an efficiency representing the validity of the filter at a particular time, wherein the situational prioritization value is updated during a lifecycle of the electronic communication; computing an inherent prioritization value for the electronic communication dependent on a first factor based on message attributes, message content analysis, and personal or organizational rules and policies, a second factor representing an importance of the message'"'"'s dimension being analyzed, and a third factor representing an estimated accuracy and validity based on an amount of information for the message'"'"'s dimension being analyzes; wherein the message content analysis includes consideration of;
an intended number of recipients, a status of the message'"'"'s initiator in an organization in which the message initiator is a member, a status of at least one of the message'"'"'s active participant, a number of intermediate paths encountered by the electronic message before being received, at least one keyword in at least one of the subject and body of the message, a formatting of one of the electronic communication and the message and, if present, consideration of a name, file type and content of an attachment or an embedded message;assigning a dynamic prioritization score to the electronic communication, wherein the dynamic prioritization score is a quantitative metric obtained using an overall combined situational and inherent prioritization model based on the situational prioritization value and the inherent prioritization value, the quantitative metric is based at least on user-defined criteria including a particular instant of time; and determining a prioritization category for each electronic communication based on the dynamic prioritization score. - View Dependent Claims (2, 3)
- GUI”
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4. A GUI system for managing electronic communications, comprising:
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a computer configured to operate a prioritization engine that assigns a prioritization score and a prioritization category to each electronic communication; the prioritization engine further configured to; compute a situational prioritization value for the electronic communication dependent on a filter implementing a curve modeling a time-dependent equation representing a message'"'"'s relative priority, where a weight is given to the importance of the type of curve in comparison to other curves, and an efficiency representing the validity of the filter at a particular time, wherein the situational prioritization value is updated during a lifecycle of the electronic communication; compute an inherent prioritization value for the electronic communication dependent on a first factor based on message attributes, message content analysis, and personal or organizational rules and policies, a second factor representing an importance of the message'"'"'s dimension being analyzed, and a third factor representing an estimated accuracy and validity based on an amount of information for the message'"'"'s dimension being analyzed; wherein the message content analysis includes consideration of;
an intended number of recipients, a status of the message'"'"'s initiator in the organization, a status of at least one of the message'"'"'s active participant, a number of intermediate paths encountered by the electronic message before being received, at lease one keyword in at least one of the subject and body of the message, a formatting of one of the electronic communication and the message and, if present, consideration of a name, file type and content of an attachment or an embedded message;assign a dynamic prioritization score to the electronic communication, wherein the dynamic prioritization score is a quantitative metric obtained using an overall combined situational and inherent prioritization model based on the situational prioritization value and the inherent prioritization model based on the situational prioritization value and the inherent prioritization value, the quantitative metric is based at least on user-defined criteria including a particular instant of time; a database configured to store the prioritization score; and the computer further controlling an interactive module configured to provide a user interaction to allow a user to assign a user-defined prioritization score to any of the plurality of the electronic communications; wherein the electronic communications are arranged and displayed in GUI description. - View Dependent Claims (5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for determining a productivity score for an individual'"'"'s use of electronic communications, comprising the steps of:
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computing a situational prioritization value for an electronic communication dependent on a filter implementing a curve modeling a time-dependent equation representing a message'"'"'s relative priority, where a weight is given to the importance of the type of curve in comparison to other curves, and an efficiency representing the validity of the filter at a particular time, wherein the situational prioritization value is updated during a lifecycle of the electronic communication; computing an inherent prioritization value for the electronic communication dependent on a first factor based on message attributes, message content analysis, and personal or organizational rules and policies, a second factor representing an importance of the message'"'"'s dimension being analyzed, and a third factor representing an estimated accuracy and validity based on an amount of information for the message'"'"'s dimension being analyzed; wherein the message content analysis includes consideration of;
an intended number of recipients, a status of the message'"'"'s initiator in an organization in which the message initiator is a member, a status of at least one of the message'"'"'s active participant, a number of intermediate paths encountered by the electronic message before being received, at least one keyword in at least one of the subject and body of the message, a formatting of one of the electronic communication and the message and, if present, consideration of a name, file type and content of an attachment or an embedded message;assigning a prioritization score to each of a plurality of electronic communications, wherein the dynamic prioritization score is a quantitative metric obtained using an overall combined situational and inherent prioritization model based on the situational prioritization value and the inherent prioritization value, the quantitative metric is based at least on user-defined criteria including a particular instant of time; determining a prioritization category for each of the plurality of electronic communications based on the prioritization score; determining values for at least a decision-making metric, a processing metric and a communication metric based on the individual'"'"'s use of electronic communications; and calculating the productivity score as a function of at least one of the decision-making, the processing metric, and communication metric. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28)
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Specification