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Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

  • US 8,161,153 B2
  • Filed: 04/20/2011
  • Issued: 04/17/2012
  • Est. Priority Date: 09/29/1999
  • Status: Expired due to Fees
First Claim
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1. A method of monitoring usage of a monitored image output device, comprising:

  • receiving a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of the monitored image output device;

    extracting identifying information of the monitored image output device from the message;

    extracting information of capabilities of the monitored image output device from the message;

    extracting information of a number of color pages printed by the monitored image output device from the message; and

    storing the information of the number of color pages printed in association with the identifying information in a storage.

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