Enhanced service levels for call-processing services

• US 8,165,278 B2
• Filed: 05/19/2010
• Issued: 04/24/2012
• Est. Priority Date: 06/14/2004
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: FuzeBox, Inc.
• Inventors: Trandal, David S., Brahm, David J., Hofstatter, David F., Smith, Bob F.
• Primary Examiner(s): Sing, Simon
• Application Number:
  US12/783,014
• Publication Number:
  US 20100232588A1
• Time in Patent Office: 706 Days
• Field of Search: 379/201.12
• US Class Current: 379/201.12
• CPC Class Codes: H04L 12/1836 with heterogeneous network architecture
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services

Abstract

Service levels for call-processing are enhanced based on the subscriber status of at least one of the calling party and the called party. In one example, a calling party (caller) places a call to a called party (recipient). At least one of the parties subscribes to a call-processing service and the call normally would be processed according to a predetermined service level. However, the service level is enhanced in response to a subscriber status for at least one of the parties, and the call is processed according to the enhanced service level.

Claims

1. A method for modifying service parameters with respect to telecommunication services, comprising:

receiving a call placed by a calling party to a called party,

wherein,

a first of the parties, the parties including the calling party and the called party, is a subscriber to a telecommunication service and has subscribed to a first level of service with respect to the telecommunication service,

a second of the parties is a subscriber to the telecommunication service and has subscribed to a second level of service with respect to the telecommunication service, wherein

the second level of service is different than the first level of service, and

the telecommunication service is provided to both the first of the parties and the second of the parties by the same service provider;

determining an enhanced service level with respect to the telecommunication service for the first of the parties based at least in part on the second level of service to which the second party is entitled to with respect to the telecommunication service;

providing the enhanced service level to the party having a lower level of service relative to the other party;

receiving a call placed by a third party to the called party; and

if the third party is a non-subscriber with respect to the same service provider, not providing the enhanced service level to the non-subscribing third party.

2. The method as defined in claim 1, wherein the telecommunication service is a voice mail service.

3. The method as defined in claim 1, wherein the telecommunication service is a voice telephony service.

4. The method as defined in claim 1, wherein the telecommunication service is a three-way calling service.

5. The method as defined in claim 1, wherein the enhanced service includes enabling a call waiting feature.

6. The method as defined in claim 1, the method further comprising:

determining the level of service the called party is entitled to using a telephone number associated with the call.

7. The method as defined in claim 1, the method further comprising:

determining the level of service the calling party is entitled to using a telephone number associated with the call placed by the calling party to the called party.

8. A method for modifying telecommunication service parameters, comprising:

receiving a call placed by a calling party to a called party,

wherein,

a first of the parties, the parties including the calling party and the called party, is a subscriber to a telecommunication service and has subscribed to a first level of service with respect to the telecommunication service,

a second of the parties is a subscriber to the telecommunication service and has subscribed to the first level of service with respect to the telecommunication service, wherein

the telecommunication service is provided to both the first of the parties and the second of the parties by the same service provider;

determining a second level of service, wherein

the second level of service is enhanced relative to the first level of service;

providing the second service level to both the first party and the second party;

receiving a call placed by a third party to the called party; and

if the third party is a non-subscriber with respect to the same service provider,

not providing the second service level to the non-subscribing third party.

9. The method as defined in claim 8, wherein the calling service is a voice mail service.

10. The method as defined in claim 8, wherein the calling service is a voice telephony service.

11. The method as defined in claim 8, wherein the telecommunication service is a three-way calling service.

12. The method as defined in claim 8, wherein the enhanced service includes enabling a call waiting feature.

13. The method as defined in claim 8, the method further comprising:

determining the level of service the called party is entitled to using a telephone number associated with the call.

14. The method as defined in claim 8, the method further comprising:

determining the level of service the calling party is entitled to using a telephone number associated with the call.

15. A method of modifying service parameters comprising:

at least partly in response to a call from a calling party to a called party,

determining the subscriber service level of at least one of the parties, the parties including the calling party and the called party;

wherein at least partly in response to determining that a first of the parties is a subscriber to a telephony service and is entitled to a first service level for the telephony service,

wherein the other party is a subscriber to the telephony service, and

the service level of the other party is at a lower service level than the first of the parties'"'"' service level,

wherein the calling service is provided to both the first of the parties and the other party by the same service provider;

enhancing the service level for at least the other party from the lower service level to a higher service level;

causing the service to the other party to be enhanced in accordance with the higher service level;

receiving a call from a third party to the called party,

if the third party is a non-subscriber with respect to the same service provider, not providing the higher service level to the non-subscribing third party.

16. The method as defined in claim 15, wherein the calling service is a voice mail service.

17. The method as defined in claim 15, wherein the calling service is a voice telephony service.

18. The method as defined in claim 15, wherein the telecommunication service is a three-way calling service.

19. The method as defined in claim 15, wherein the enhanced service includes enabling a call waiting feature.

20. The method as defined in claim 15, the method further comprising:

determining the level of service the called party is entitled to using a telephone number associated with the call.

21. The method as defined in claim 15, the method further comprising:

determining the level of service the calling party is entitled to using a telephone number associated with the call placed by the calling party to the called party.

22. A system, comprising:

a network interface;

a computing device configured to perform the following operations;

receiving, via the network interface, a call placed by a calling party to a called party,

wherein,

a first of the parties, the parties including the calling party and the called party, is a subscriber to a telecommunication service and has subscribed to a first level of service with respect to the telecommunication service,

a second of the parties is a subscriber to the telecommunication service and has subscribed to the first level of service with respect to the telecommunication service, wherein

the telecommunication service is provided to both the first of the parties and the second of the parties by the same service provider;

determining a second level of service, wherein

the second level of service is enhanced relative to the first level of service;

providing the second service level to both the first party and the second party;

receiving, via the network interface, a call placed by a third party to the called party; and

if the third party is a non-subscriber with respect to the same service provider,

not providing the second service level to the non-subscribing third party.

23. The system as defined in claim 22, wherein the calling service is a voice mail service.

24. The system as defined in claim 22, wherein the calling service is a voice telephony service.

25. The system as defined in claim 22, wherein the telecommunication service is a three-way calling service.

26. The system as defined in claim 22, wherein the enhanced service includes enabling a call waiting feature.

27. The system as defined in claim 22, the operations further comprising:

determining the level of service the called party is entitled to using a telephone number associated with the call placed by the calling party to the called party.

28. The system as defined in claim 22, the operations further comprising:

determining the level of service the calling party is entitled to using a telephone number associated with the call placed by the calling party to the called party.

29. A system, including one or more computing devices, configured to perform operations comprising:

receiving a call placed by a calling party to a called party,

wherein,

a first of the parties, the parties including the calling party and the called party, is a subscriber to a telecommunication service and has subscribed to a first level of service with respect to the telecommunication service,

a second of the parties is a subscriber to the telecommunication service and has subscribed to a second level of service with respect to the telecommunication service, wherein

the second level of service is different than the first level of service, and

the telecommunication service is provided to both the first of the parties and the second of the parties by the same service provider;

determining an enhanced service level with respect to the telecommunication service for the first of the parties based at least in part on the second level of service to which the second party is entitled to with respect to the telecommunication service;

providing the enhanced service level to the party having a lower level of service relative to the other party;

receiving a call placed by a third party to the called party; and

if the third party is a non-subscriber with respect to the same service provider, not providing the enhanced service level to the non-subscribing third party.

30. A system, including one or more computing devices, configured to perform operations comprising:

at least partly in response to a call from a calling party to a called party,

determining the subscriber service level of at least one of the parties, the parties including the calling party and the called party;

wherein at least partly in response to determining that a first of the parties is a subscriber to a telephony service and is entitled to a first service level for the telephony service,

wherein the other party is a subscriber to the telephony service, and

the service level of the other party is at a lower service level than the first of the parties'"'"' service level,

wherein the calling service is provided to both the first of the parties and the other party by the same service provider;

enhancing the service level for at least the other party from the lower service level to a higher service level;

causing the service to the other party to be enhanced in accordance with the higher service level;

receiving a call from a third party to the called party,

if the third party is a non-subscriber with respect to the same service provider, not providing the higher service level to the non-subscribing third party.