Systems and methods for recording resource association in a recording environment

• US 8,170,184 B2
• Filed: 03/30/2007
• Issued: 05/01/2012
• Est. Priority Date: 03/30/2007
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Calahan, Marc, Williams, Jamie Richard, Brodhagen, Kenneth Richard, Smith, Damian, Barnes, Robert John
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US11/693,933
• Publication Number:
  US 20080240399A1
• Time in Patent Office: 1,859 Days
• Field of Search: 379 8822- 8825
• US Class Current: 379/88.25
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.

Claims

1. A system for recording resource association, comprising:

an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension;

a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension;

a first determining component configured to determine a recipient recording resource that received the initiated communication;

a mapping component configured to create an extension-to-recording resource mapping that includes at least one of the following;

the determined recording resource that received the initiated communication and the first extension;

a second comparing component configured to compare the extension-to-recording resource mapping with a previous mapping; and

a second determining component configured to, in response to comparing the extension-to-recording resource mapping with a previous mapping, determine whether a mapping change occurred.

2. The system of claim 1, wherein the first comparing component is further configured to compare a start time of the initiated communication with a start time of recording for at least one of the plurality of recording resources.

3. The system of claim 1, wherein the first comparing component is further configured to compare an end time of the initiated communication with an end time of recording for at least one of the plurality of recording resources.

4. The system of claim 1, further comprising at least one of the following:

a recording component configured to record the initiated communication and a plurality of recording components configured to record the initiated communication.

5. A system for recording resource association, comprising:

an initiating component configured to initiate a communication with a communications device, the communications device being coupled to an extension;

a comparing component configured to compare data related to the initiated communication with at least a portion of data received for recording; and

a first determining component configured to determine a recording resource that received the initiated communication from the communications device;

a mapping component configured to create an extension-to-recording resource mapping that includes at least one of the following;

the determined recording resource that received the initiated communication and the extension;

a second comparing component configured to compare the extension-to-recording resource mapping with a previous mapping; and

a second determining component configured to, in response to comparing the extension-to-recording resource mapping with a previous mapping, determine whether a mapping change occurred.

6. The system of claim 5, wherein the first comparing component is further configured to compare a start time of the initiated communication with a start time of recording for at least one recording resource.

7. The system of claim 5, wherein the first comparing component is further configured to compare an end time of the initiated communication with an end time of recording for at least one recording channel.

8. The system of claim 5, further comprising means for recording the initiated communication.