System, method and computer readable storage medium for troubleshooting
First Claim
1. A troubleshooting system that receives as input one or more symptoms of trouble of an IT system and outputting a remedy for the one or more symptoms, the troubleshooting system comprising:
- a first data base to collect configuration information of the IT system,a second data base to collect incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms,a first storage unit to derive and store configuration information of incidents of trouble from the first data base and the second data base using the configuration information of the IT system as a key,a configuration information similarity degree calculation unit to calculate similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble,a second storage unit to derive and store troubleshooting knowledge of the IT system from the first data base and the second data base using the remedy as a key,a remedy search unit to search through troubleshooting knowledge stored in the second storage unit using a symptom of trouble input from an input unit as a key,a remedy presentation order determination unit to assign an order to remedies found by the remedy search unit based on the similarity degrees of configuration information calculated by the configuration information similarity degree calculation unit, andan output unit to present a remedy for the IT system experiencing the trouble together with one of the similarity degrees.
1 Assignment
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Accused Products
Abstract
A troubleshooting system that receivesing as input one or more symptom(s) of trouble of an IT system and outputting a remedy for the symptom, the troubleshooting system including: a first data base to collecting configuration information of the IT system, a second data base to collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to deriveing and storeing configuration information of incidents of trouble from the first data base and the second data base using the configuration information as a key, a configuration information similarity degree calculation unit to calculating similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, and an output unit to presenting a remedy for the IT system experiencing the trouble together with the similarity degree.
42 Citations
11 Claims
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1. A troubleshooting system that receives as input one or more symptoms of trouble of an IT system and outputting a remedy for the one or more symptoms, the troubleshooting system comprising:
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a first data base to collect configuration information of the IT system, a second data base to collect incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to derive and store configuration information of incidents of trouble from the first data base and the second data base using the configuration information of the IT system as a key, a configuration information similarity degree calculation unit to calculate similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, a second storage unit to derive and store troubleshooting knowledge of the IT system from the first data base and the second data base using the remedy as a key, a remedy search unit to search through troubleshooting knowledge stored in the second storage unit using a symptom of trouble input from an input unit as a key, a remedy presentation order determination unit to assign an order to remedies found by the remedy search unit based on the similarity degrees of configuration information calculated by the configuration information similarity degree calculation unit, and an output unit to present a remedy for the IT system experiencing the trouble together with one of the similarity degrees. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A troubleshooting method receiving as input one or more symptoms of trouble of an IT system and outputting a remedy for the one or more symptoms, the troubleshooting method comprising:
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preparing a first data base collecting configuration information of the IT system; preparing a second data base collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms; deriving configuration information of incidents of trouble from the first data base and the second data base using the configuration information of the IT system as a key and storing it in a first storage unit; calculating configuration information similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble; deriving troubleshooting knowledge of the IT system from the first data base and the second data base using the remedy as a key and storing it in the second storage unit; searching through troubleshooting knowledge stored in the second storage unit using a symptom of trouble input from an input unit as a key; assigning an order to remedies found by the searching based on the similarity degrees of configuration information calculated by the calculating; and presenting a remedy for the IT system experiencing the trouble together with one of the similarity degrees. - View Dependent Claims (9)
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10. A computer readable, non-transitory medium storing a troubleshooting program making a computer execute a troubleshooting method of receiving as input one or more symptoms of trouble of an IT system and outputting a remedy for the one or more symptoms, the troubleshooting program making the computer execute:
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preparing a first data base collecting configuration information of the IT system; preparing a second data base collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms; deriving configuration information of incidents of trouble from the first data base and the second data base using the configuration information of the IT system as a key and storing it in a first storage unit; calculating configuration information similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble; deriving troubleshooting knowledge of the IT system from the first data base and the second data base using the remedy as a key and storing it in the second storage unit; searching through troubleshooting knowledge stored in the second storage unit using a symptom of trouble input from an input unit as a key; assigning an order to remedies found by the searching based on the similarity degrees of configuration information calculated by the calculating; and presenting a remedy for the IT system experiencing the trouble together with one of the similarity degrees. - View Dependent Claims (11)
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Specification