Score based decisioning
First Claim
1. A computer-implemented method for processing a request for an interaction over a computer network, the method being implemented by one or more data processors and comprising:
- receiving, by at least one data processor, a request for an interaction from a user, the request including a first set of interaction data for variables descriptive of the interaction;
determining, by at least one data processor, a value of the interaction based on the first set of interaction data; and
responsive to the value of the interaction, performing, by at least one processor;
terminating the interaction if the value is at or above a first threshold;
proceeding with the request for an interaction if the value is at or below a second threshold; and
obtaining additional data from the user in order to facilitate the determination of whether to proceed with the interaction if the value is between the first threshold and the second threshold by;
determining, by at least one data processor for each of a plurality of follow-up question sets, a probability of non-attrited fulfillment after use of the follow-up question set based on a metric of the value of additional data and on a likelihood that the user will terminate the interaction if the user is presented the follow-up question set, andpresenting, by at least one data processor to the user, the follow-up question set with the greatest probability of non-attrited fulfillment.
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Accused Products
Abstract
The invention aids an entity operating on the Internet or on another network to selectively request additional data about a user who has made a request for an interaction with the entity. The invention helps an entity to determine when and how to request additional data so as to reduce the likelihood of causing the user to have an adverse reaction, e.g., terminate the interaction. One embodiment of the invention concerns customers requesting transactions with on-line merchants. More specifically, this embodiment aids merchants by detecting Internet credit card transactions that are likely to be fraudulent, and providing the merchants with mechanisms for managing a suspected transaction as it occurs to obtain additional information that can be useful to reducing the likelihood of fraud.
42 Citations
19 Claims
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1. A computer-implemented method for processing a request for an interaction over a computer network, the method being implemented by one or more data processors and comprising:
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receiving, by at least one data processor, a request for an interaction from a user, the request including a first set of interaction data for variables descriptive of the interaction; determining, by at least one data processor, a value of the interaction based on the first set of interaction data; and responsive to the value of the interaction, performing, by at least one processor; terminating the interaction if the value is at or above a first threshold; proceeding with the request for an interaction if the value is at or below a second threshold; and obtaining additional data from the user in order to facilitate the determination of whether to proceed with the interaction if the value is between the first threshold and the second threshold by; determining, by at least one data processor for each of a plurality of follow-up question sets, a probability of non-attrited fulfillment after use of the follow-up question set based on a metric of the value of additional data and on a likelihood that the user will terminate the interaction if the user is presented the follow-up question set, and presenting, by at least one data processor to the user, the follow-up question set with the greatest probability of non-attrited fulfillment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for processing a request for an interaction over a computer network, the system comprising:
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one or more data processors; memory for storing instructions, which when executed by at least one data processor, result in operations comprising; receiving a request for an interaction from a user, the request including a first set of interaction data for variables descriptive of the interaction; determining a value of the interaction based on the first set of interaction data; and responsive to the value of the interaction, performing; terminating the interaction if the value is at or above a first threshold; proceeding with the request for an interaction if the value is at or below a second threshold; and obtaining additional data from the user in order to facilitate the determination of whether to proceed with the interaction if the value is between the first threshold and the second threshold by; determining, for each of a plurality of follow-up question sets, a probability of non-attrited fulfillment after use of the follow-up question set based on a metric of the value of additional data and on a likelihood that the user will terminate the interaction if the user is presented the follow-up question set, and presenting to the user the follow-up question set with the greatest probability of non-attrited fulfillment.
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19. A system for processing a request for an interaction over a computer network, the system comprising:
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means for receiving a request for an interaction from a user, the request including a first set of interaction data for variables descriptive of the interaction; means for determining a value of the interaction based on the first set of interaction data; and means, responsive to the value of the interaction, for performing; terminating the interaction if the value is at or above a first threshold; proceeding with the request for an interaction if the value is at or below a second threshold; and obtaining additional data from the user in order to facilitate the determination of whether to proceed with the interaction if the value is between the first threshold and the second threshold by; determining, for each of a plurality of follow-up question sets, a probability of non-attrited fulfillment after use of the follow-up question set based on a metric of the value of additional data and on a likelihood that the user will terminate the interaction if the user is presented the follow-up question set, and presenting to the user the follow-up question set with the greatest probability of non-attrited fulfillment.
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Specification