Methods and apparatus for determining a presence of a user

• US 8,176,086 B2
• Filed: 11/30/2004
• Issued: 05/08/2012
• Est. Priority Date: 11/30/2004
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: John, Ajita, Klemm, Reinhard P., Seligmann, Doree D., Shan, Xueshan
• Primary Examiner(s): Stevens, Robert
• Application Number:
  US10/999,901
• Publication Number:
  US 20060117050A1
• Time in Patent Office: 2,716 Days
• Field of Search: 707/104.1, 707/101, 707/802, 709/206, 709/270, 709/227, 709/228
• US Class Current: 707/802
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

Methods and apparatus are disclosed for collecting presence information about a user from one or more presence sources associated with the user, such as applications, devices and locations. A presence agent is associated with each presence source; and the presence agents provide presence information to one or more presence servers. Typically, the presence agents execute on a processor associated with the corresponding presence source. The presence agent reports one or more of macropresence events and micropresence events. The presence agent optionally prompts the user to update the presence information based on one or more criteria, such as exceeding a time threshold since the last presence event. Continuous presence functions are generated for each presence source that characterize the likelihood of the user to be present on the corresponding presence source at a given time.

Claims

1. A method comprising:

establishing, by a terminal, a data connection with a presence server at time T₁;

transmitting, by the terminal, a macro-presence event to the presence server via the data connection;

detecting, by the terminal, a first user input at time T₂, wherein the first user input is indicative of a first micro-presence event that is different from the macro-presence event, and wherein time T₁<

time T₂;

determining, by the terminal, whether the first micro-presence event falls within t time units of a prior micro-presence event recorded by the terminal;

transmitting, by the terminal, the first micro presence event to the presence server in response to determining that the first micro-presence event fails to fall within t time units of the prior micro-presence event; and

establishing, by the terminal, a communications session in response to a selection performed by the presence server, wherein the terminal is selected from a plurality of terminals based on the fact that a first value computed for the first micro-presence event has a greater presence and availability status than those values computed for the plurality of terminals.

2. The method of claim 1 further comprising:

receiving, by the terminal, a signal from the presence server, wherein the signal is to prompt a user of the terminal to update the presence and availability status of the terminal; and

prompting the user, by the terminal, to update the presence and availability status of the terminal in response to receiving the signal from the presence server; and

transmitting, by the terminal, a second micro-presence event to the presence server in response to receiving a second user input after the terminal prompts the user.

3. The method of claim 1, further comprising:

receiving, by the terminal, a second user input and a third user input;

adjusting, by the terminal, in response to receiving the second user input, a continuous function to establish how available the user desires to be with respect to a first subscriber; and

adjusting, by the terminal, in response to receiving the third user input, the continuous function to establish how available the user desires to be with respect to a second subscriber,

wherein, as a result of adjusting the continuous function based on the second user input and the third user input, a first availability of the user with respect to the first subscriber differs from a second availability of the user with respect to the second subscriber.

4. The method of claim 1, wherein transmitting the macro-presence event includes transmitting a telephone number of the terminal to the presence server.

5. The method of claim 1, wherein the presence server selects the terminal from the plurality of terminals based on a ranking of the first value in an ordered list established by the presence server.

6. The method of claim 1, further comprising:

computing, by the terminal, a second value using a continuous function;

determining, by the terminal, whether the second value falls below a configurable threshold;

prompting a user, by the terminal, to update the presence and availability status of the terminal after determining that the second value falls below the configurable threshold; and

transmitting, by the terminal, a second micro-presence event to the presence server in response to receiving a second user input after the terminal prompts the user.

7. The method of claim 1, wherein the macro-presence event is at least one of a powering-on, a powering-down, and an inactive status of the terminal.

8. The method of claim 1, wherein transmitting the first micro-presence event from the terminal to the presence server includes transmitting an indication of a button press received at the terminal that invoked transmission of the first micro-presence event.

9. A method comprising:

receiving, by a presence server, a respective micro-presence event from each of a plurality of sources associated with a user, wherein the presence server receives each respective micro-presence event from one of the plurality of sources at different times based on a temporal interval established by each source;

in a first computation, computing a first value for each source based on their respective micro-presence event, wherein the first value is computed by the presence server using a continuous function;

receiving, by the presence server, a query to determine which source in the plurality of sources has a greater likelihood to be available at time T₁ to establish a communications session;

determining, by the presence sever, that a first source in the plurality of sources has a greater likelihood of being available at time T₁ based at least in part on the first value computed for each source;

selecting, by the presence server, the first source in the plurality of sources based on the determination; and

transmitting, by the presence server, a response to a subscriber indicating that the first source in the plurality of sources has the greater likelihood of being available at time T₁ to establish the communications session.

10. The method of claim 9, further comprising:

ranking, by the presence server, each source in a list after the first computation, wherein the presence server ranks each source associated with the user in descending order based on the first value computed for each source.

11. The method of claim 10, wherein the presence server determines which source has the greater likelihood to be available at time T₁ based on the list, and wherein selecting the first source in the plurality of sources is based on where the first value ranks in the list.

12. The method of claim 9, wherein the presence server re-computes the continuous function for each source on a continuous scale to obtain a current level of presence and availability of the user at each source.

13. The method of claim 9, further comprising:

computing, by the presence server, at least one of an average and a weighted average for the plurality of sources using the continuous function, and wherein the at least one of the average and the weighted average of the plurality of sources enables the subscriber to discern an overall presence of the user.

14. The method of claim 9, further comprising:

storing, by the presence server, a plurality of timestamps, wherein each timestamp of the plurality of timestamps is associated with a corresponding micro-presence event that is received from each source in the plurality of sources.

15. The method of claim 9, further comprising:

receiving, by the presence server, an indication of a user input that invoked each source to transmit their respective micro-presence event, and wherein the user input transmitted by each source is indicative of a particular type of user input.

16. The method of claim 9, further comprising:

establishing at different times, by the presence server, a data connection with each source of the plurality of sources, wherein the data connection is established before receiving the respective micro-presence event from each source; and

receiving, by the presence server, a macro-presence event from each source via the data connection, and wherein the macro-presence event and the respective micro-presence event are different presence events.

17. The method of claim 9, further comprising:

re-computing, by the presence server, a second value for the first source in the plurality of sources using the continuous function;

determining, by the presence server, whether the second value computed for the first source falls below a threshold;

transmitting, by the presence server, a signal to a presence agent of the first source in response to determining that the second value falls below the threshold;

wherein the signal is to prompt the user to update a presence status of the first source through user interaction with the first source.

18. The method of claim 9, further comprising:

determining, by the presence server, whether the time in which the first computation of the continuous function for each source exceeds a threshold; and

re-computing, by the presence server, a second value for each source using the continuous function;

wherein the re-computation is in response to the presence server determining that the time of the first computation performed for each source exceeds the threshold.

19. A terminal comprising:

a memory; and

a processor, coupled to the memory, operative to;

establish a data connection with a presence server at time T₁;

transmit a macro-presence event to the presence server via the data connection;

detect a first user input at time T₂, wherein the first user input is indicative of a first micro-presence event that is different from the macro-presence event, and wherein time T₁<

time T₂;

determine whether the first micro-presence event falls within t time units of a prior micro-presence event recorded by the terminal;

transmit the first micro presence event to the presence server in response to determining that the first micro-presence event fails to fall within t time units of the prior micro-presence event; and

establish a communications session in response to a selection performed by the presence server, wherein the terminal is selected from a plurality of terminals based on the fact that a first value computed for the first micro-presence event has a greater presence and availability status than those values computed for the plurality of terminals.

20. The terminal of claim 19, wherein the processor is further configured to:

receive a signal from the presence server, wherein the signal is to prompt a user of the terminal to update the presence and availability status of the terminal; and

prompt the user to update the presence and availability status of the terminal in response to receiving the signal from the presence server; and

transmit a second micro-presence event to the presence server in response to receiving a second user input after the user is prompted.

21. The terminal of claim 19, wherein the processor is further configured to:

receive a second user input and a third user input;

adjust, in response to receiving the second user input, a continuous function to establish how available the user desires to be with respect to a first subscriber; and

adjust, in response to receiving the third user input, the continuous function to establish how available the user desires to be with respect to a second subscriber;

wherein, as a result of adjusting the continuous function based on the second user input and the third user input, the availability of the user with respect to the first subscriber is different than the availability of the user with respect to the second subscriber.

22. The terminal of claim 19, wherein transmitting the macro-presence event includes transmitting a telephone number of the terminal via the data connection established with the presence server.

23. The terminal of claim 19, wherein selecting the terminal from the plurality of terminals by the presence server is also based on the fact that the first value computed for the first micro-presence event is ranked first in an ordered list established by the presence server.

24. The terminal of claim 19, wherein the processor is further configured to:

compute a second value using the continuous function;

determine whether the second value falls below a configurable threshold;

prompt a user to update the presence and availability status of the terminal after determining that the second value falls below the configurable threshold; and

transmit a second micro-presence event to the presence server in response to receiving a second user input after the user is prompted.

25. The terminal of claim 19, wherein the macro-presence event is at least one of a powering-on, a powering-down, and an inactive status of the terminal.

26. The terminal of claim 19, wherein

transmitting the first micro-presence to the presence server includes transmitting an indication of a button press received at the terminal that invoked the transmission of the first micro-presence event.

27. An article of manufacturer comprising a recordable medium containing instructions, which when executed by a processor, cause the processor to perform steps comprising:

establishing a data connection with a presence server at time T₁;

transmitting a macro-presence event to the presence server via the data connection;

detecting a first user input at time T₂, wherein the first user input is indicative of a first micro-presence event that is different from the macro-presence event, and wherein time T₁<

time T₂;

determining whether the first micro-presence event falls within t time units of a prior micro-presence event recorded by the terminal;

transmitting, by the terminal, the first micro presence event to the presence server in response to determining that the first micro-presence event fails to fall within t time units of the prior micro-presence event; and

establishing a communications session in response to a selection performed by the presence server, wherein the terminal is selected from a plurality of terminals based on the fact that a first value computed for the first micro-presence event has a greater presence and availability status than those values computed for the plurality of terminals.