Score-driven management of recordings
First Claim
1. A method comprising:
- assigning an initial numerical score to a recording of a call between a calling party and a called party;
modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and
selecting, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score.
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Accused Products
Abstract
Systems and methods are provided for score-driven management of such recordings. A score is assigned to a recording based at least in part on a plurality of monitored events that are detected for the call being recorded, and such score is then used for managing the recording, such as managing storage and/or post-processing of the recording. A recording manager is provided, which is operable to perform score-driven management of a recording. According to one embodiment, an initial score is determined for a recording at the initiation of the call being recorded. Such initial score may be determined based on fixed factors that are known at the time of the call'"'"'s initiation. Various events related to the call are monitored during the call, and the score is then revised based on detected events. Management of storage, post-processing, and/or other handling of the recording is then based on the score assigned thereto.
42 Citations
52 Claims
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1. A method comprising:
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assigning an initial numerical score to a recording of a call between a calling party and a called party; modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and selecting, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method comprising:
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assigning an initial numerical score to a recording of a call between a calling party and a called party; modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and selecting a length of time during which to store the recording based, at least in part, upon the final numerical score. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A method comprising:
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assigning an initial numerical score to a recording of a call between a calling party and a called party; modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and selecting between manual analysis and automated keyword detection to process the recording based, at least in part, upon the final numerical score. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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36. A method comprising:
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assigning an initial numerical score to a recording of a call between a calling party and a called party; modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and prioritizing a review of the recording among other recordings based, at least in part, upon the final numerical score. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45)
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46. A system comprising:
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a call recording module configured to record a call between a resident of a correctional facility and a non-resident of the correctional facility; a call monitoring module coupled to the call recording module, the call monitoring module configured to detect a call-related event during a monitoring of the call; and a recording manager module coupled to the call monitoring module, the recording manager module configured to assign an initial numerical score to the recording at an initiation of the call and to modify the initial numerical score into a final numerical score during the monitoring of the call based, at least in part, on a numerical value associated with the call-related event, the recording manager module further configured to; select, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score; select a length of time during which to store the recording based, at least in part, upon the final numerical score; select between manual analysis and automated keyword detection to process the recording based, at least in part, upon the final numerical score;
orprioritize a review of the recording among other recordings based, at least in part, upon the final numerical score. - View Dependent Claims (47, 48, 49, 50, 51, 52)
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Specification